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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG


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Old 02-04-2023, 09:15   #1 (permalink)
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lg ms210 unlock issue [Answered]


dear respected octoplus team
i hv unlock lg ms210 through octoplus box and it has consumed 100 credit,operation was done without any errors,but after inserting sim in it phone is still locked,so im requsting to refund credit in my account as soon as possible,

account name:raz0072023

Card S/N : 0000004101

here is the opration view




log
Quote:
Work ID: 0000000001A5E09A
Checking data...OK
Platform: LG Qualcomm
Selected port: COM39
Selected model: MS210
Reading info...
Model ID: LGMS210
IMEI: 353191-09-479171-2
Android version: 7.0
Battery level: 84%
Mode: Normal
Firmware compiled date: Aug 23 2016
Firmware compiled time: 06:00:00
Firmware released date: Sep 20 2016
Firmware released time: 11:42:08
SW Version: MPSS.JO.2.0.c1-00039-8937_GENNS_PACK-2
IMEI: 353191-09-479171-2
SPC: 000000
Checking root access...
Initializing ADB...OK
Waiting for phone...OK
Phone is already rooted.
Connecting to server 0...OK
Octopus smart card is present.
Checking smart card...OK
Username: raz0072023
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 100 credits.
To perform "Unlock" operation you need to have 100 credits.
Sending data to server...
Sending exploit...OK
Executing exploit...OK
Calculating. Please Wait...OK
Calculating. Please Wait...OK
Executing exploit...OK
Unlocking...
Phone successfully unlocked!
Rebooting phone...
Performed by 3.2.1 Software version.
plz upload my credit as fast as u can do it.
thanks .
br.
sarfaraz.
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Old 02-04-2023, 09:56   #2 (permalink)
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Hello

Please, insert sim-card into device and record the video, where we can see that device still locked.
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Old 02-04-2023, 10:25   #3 (permalink)
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Quote:
Originally Posted by Octopus support View Post
Hello

Please, insert sim-card into device and record the video, where we can see that device still locked.
i did record video and also mail on these

[email protected]

but still no reply
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Old 02-04-2023, 10:58   #4 (permalink)
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also giving video link as proof

https://drive.google.com/file/d/1U0h...usp=share_link
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Old 02-04-2023, 13:20   #5 (permalink)
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Hello

We added one more attempts.

Try to perform operation once again and send us result.
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Old 02-04-2023, 15:34   #6 (permalink)
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Quote:
Originally Posted by Octopus support View Post
Hello

We added one more attempts.

Try to perform operation once again and send us result.
ok but should i try with new ver or the same ver?
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Old 02-04-2023, 15:45   #7 (permalink)
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any way i tried with same ver here is the result

Welcome to Octoplus/Octopus Box LG Software version 3.2.1
Card S/N : 0000004101
--------------------------------------------------------------------------------
Work ID: 0000000001A944D4
Checking data...OK
Platform: LG Qualcomm
Selected port: COM39
Selected model: MS210
Reading info...
Model ID: LGMS210
IMEI: 353191-09-479171-2
Android version: 7.0
Battery level: 74%
Mode: Normal
Firmware compiled date: Aug 23 2016
Firmware compiled time: 06:00:00
Firmware released date: Sep 20 2016
Firmware released time: 11:42:08
SW Version: MPSS.JO.2.0.c1-00039-8937_GENNS_PACK-2
IMEI: 353191-09-479171-2
SPC: 000000
Checking root access...
Initializing ADB...OK
Waiting for phone...OK
Phone is already rooted.
Connecting to server 0...OK
Octopus smart card is present.
Checking smart card...OK
Username: raz0072023
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 100 credits.
To perform "Unlock" operation you need to have 0 credits.
Sending data to server...
Sending exploit...OK
Executing exploit...OK
Calculating. Please Wait...OK
Calculating. Please Wait...OK
Executing exploit...OK
Unlocking...
Phone successfully unlocked!
Rebooting phone...
Performed by 3.2.1 Software version.
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Old 02-04-2023, 15:47   #8 (permalink)
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Quote:
Originally Posted by raz007 View Post
any way i tried with same ver here is the result

Welcome to Octoplus/Octopus Box LG Software version 3.2.1
Card S/N : 0000004101
--------------------------------------------------------------------------------
Work ID: 0000000001A944D4
Checking data...OK
Platform: LG Qualcomm
Selected port: COM39
Selected model: MS210
Reading info...
Model ID: LGMS210
IMEI: 353191-09-479171-2
Android version: 7.0
Battery level: 74%
Mode: Normal
Firmware compiled date: Aug 23 2016
Firmware compiled time: 06:00:00
Firmware released date: Sep 20 2016
Firmware released time: 11:42:08
SW Version: MPSS.JO.2.0.c1-00039-8937_GENNS_PACK-2
IMEI: 353191-09-479171-2
SPC: 000000
Checking root access...
Initializing ADB...OK
Waiting for phone...OK
Phone is already rooted.
Connecting to server 0...OK
Octopus smart card is present.
Checking smart card...OK
Username: raz0072023
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 100 credits.
To perform "Unlock" operation you need to have 0 credits.
Sending data to server...
Sending exploit...OK
Executing exploit...OK
Calculating. Please Wait...OK
Calculating. Please Wait...OK
Executing exploit...OK
Unlocking...
Phone successfully unlocked!
Rebooting phone...
Performed by 3.2.1 Software version.
phone is still locked .
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Old 02-05-2023, 06:53   #9 (permalink)
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thanks i hv received my credit back.and still i would like to unlock that phn is it possible now.can u identify whats is the issue why it is not unlocking after all process is successfull.
and thanks alot for helping me as well.
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Old 02-06-2023, 12:53   #10 (permalink)
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Hello

Unfortunately, we do not have another solution for your device.
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