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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG

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Old 11-27-2020, 00:28   #1 (permalink)
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LG MS428 screen lock Resetting done but still locked!! [Answered]


Hi team, I need your help to reset the lock pattern of this device:


Welcome to Octoplus/Octopus Box LG Software version 3.0.7.01
Card S/N : 0100003F72
--------------------------------------------------------------------------------
Platform: LG Qualcomm
Selected port: COM28
Selected model: MS428
Reading info...
Model ID: LGMS428
IMEI: 35847*-**-******-*
Android version: 7.0
Battery level: 65%
Mode: Normal
Performed by 3.0.7.01 Software version.
--------------------------------------------------------------------------------
Work ID: 00000000002BE951
Checking data...OK
Platform: LG Qualcomm
Selected port: COM28
Selected model: MS428
Please, put the phone into download mode manually (Power phone OFF
(reconnect battery), press and hold "Vol+" button and connect the cable
(or P999 cable)).
Reading info...
Model ID: LGMS428
IMEI: 35847*-**-******-*
Android version: 7.0
Battery level: 67%
Mode: Emergency
Initializing flash...OK
Platform: msm8909
SW version: LGMS428AT-02-V20g-310-160-SEP-13-2017-ARB01+0
Android version: 7.0
LAF Version: 1.1
Product ID: YE04S160825001943
IMEI: 35847*-**-******-*
Target operator: MPCS
Hardware: rev_10
Resetting Screen Lock...OK
Resetting screen lock successfully completed!
Performed by 3.0.7.01 Software version.


waiting for your reply, thank you very much in advance.

regards!!!
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Old 11-27-2020, 08:55   #2 (permalink)
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Hello.

Please select in phone model list: M200 and repeat the Reset Screen Lock operation once again, post here results.
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Old 11-27-2020, 09:51   #3 (permalink)
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Quote:
Originally Posted by Octopus support View Post
Hello.

Please select in phone model list: M200 and repeat the Reset Screen Lock operation once again, post here results.

I can't find that model, just M200E and M200N but don't have the option Reset Screen Lock enabled, some other option??
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Old 11-27-2020, 10:18   #4 (permalink)
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Sorry for inconvenience, Reset Screen Lock operation is not supported for android version 7 or higher.
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