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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG


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Old 02-13-2021, 18:03   #1 (permalink)
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LG-Q710MS Unlock Issues [Answered]


Hello - I ran the unlock on this phone and it said it was successful however when I put in any other carrier the service gets locked and account flagged....is there anything I am missing? Thanks for your help!

Work ID: 0000000000910A42
Checking data...OK
Platform: LG Qualcomm
Selected port: COM3
Selected model: Q710MS
Reading info...
Model ID: LM-Q710MS
IMEI: 352439-10-091130-8
Android version: 8.1.0
Battery level: 65%
Mode: Normal
Firmware compiled date: Mar 17 2020
Firmware compiled time: 22:00:00
Firmware released date: Apr 29 2020
Firmware released time: 16:54:08
IMEI: 352439-10-091130-8
SPC: 000000
Unlock operation for Q710MS will delete all user data on the phone (contacts, pictures and others)!
Do You want to continue?
Connecting to server...OK
Octopus smart card is not present.
Checking Activations...OK
Username: randomwireless214
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 150 credits.
To perform "Unlock" operation you need to have 100 credits.
Prepairing loader...
Step 1...
Step 2...
Step 3...
Copying on SD Card...
Switching to Download mode...OK
Initializing flash...OK
Platform: msm8953
SW version: LMQ710MSAT-02-V11u-310-160-APR-29-2020-ARB00+0
Android version: 8.1.0
LAF Version: 1.1
Product ID: YS92S181102001962
IMEI: 352439-10-091130-8
Target operator: LAO
Hardware: rev_11
Reading partitions...
Checking data...
Connecting to phone...OK
Initializing flash...OK
Sending loader...
Connecting to phone...OK
Initializing flash...OK
Prepairing loader...
Executing loader...
Connecting to phone...OK
Initializing flash...OK
Initializing device...
Checking data...
Calculating. Please Wait...
Unlocking...
Phone successfully unlocked!
Rebooting phone...
Performed by 3.1.0 Software version.
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Old 02-15-2021, 09:36   #2 (permalink)
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Hello.

Please record the video where we can see that phone in Lock state and post here link, we will check it.
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