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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG

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Old 04-16-2020, 15:12   #1 (permalink)
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Smile Lg x120em hang on logo after unlock [Solved]


Log file "C:\Program Files\Octoplus\Octoplus_LG\LOG\14-04-2020_13-21-04.log" created.
14/04/2020 13:21:07 > Searching for server...
14/04/2020 13:21:07 > Trying to ping server...14/04/2020 13:21:07 > ok
14/04/2020 13:21:07 > Trying connect to server...
14/04/2020 13:21:08 > Server greeting: Card updates server v.2.2
14/04/2020 13:21:09 > Searching installed cards...
14/04/2020 13:21:09 > Found card with s/n: 100004A0B
14/04/2020 13:21:09 > Server check...
14/04/2020 13:21:09 > Server Check succesfull!
14/04/2020 13:21:09 > Server Check succesfull!
14/04/2020 13:21:12 > Welcome to Octoplus/Octopus Box LG Software version 3.0.1
14/04/2020 13:21:23 > INI FUpdateInfo Done!
14/04/2020 13:21:23 > INI FShowUpdateInfo start
14/04/2020 13:21:23 > INI FShowInfo start
14/04/2020 13:21:23 > INI FShowInfo show News Form
14/04/2020 13:21:51 > --------------------------------------------------------------------------------
14/04/2020 13:21:51 > Connecting to server ...14/04/2020 13:21:55 > OK
14/04/2020 13:21:55 > Username: zipa2up
14/04/2020 13:21:55 > Authorizing...14/04/2020 13:21:57 > OK
14/04/2020 13:21:57 > Checking balance...14/04/2020 13:21:59 > OK
14/04/2020 13:21:59 > Your balance: 100 credits.
14/04/2020 13:22:13 > --------------------------------------------------------------------------------
14/04/2020 13:22:13 > Checking data...14/04/2020 13:22:16 > OK
14/04/2020 13:22:16 > Platform: LG MTK
14/04/2020 13:22:16 > Selected port: COM9
14/04/2020 13:22:16 > Selected baudrate: 921600
14/04/2020 13:22:16 > Selected model: X120EMW
14/04/2020 13:22:16 > Selected USB connection type
14/04/2020 13:22:17 > Please, disconnect cable, reconnect battery, connect P999 cable (with 910k resistor)
14/04/2020 13:22:17 > or
14/04/2020 13:22:17 > Reconnect battery, press and hold "Vol+" for 10 seconds and connect Micro USB cable.
14/04/2020 13:22:18 > Phone found at port COM89
14/04/2020 13:22:18 > Mode: Emergency
14/04/2020 13:22:18 > Initializing flash...14/04/2020 13:22:20 > OK
14/04/2020 13:22:21 > Model ID: LM-X120EMW
14/04/2020 13:22:21 > Platform: mt6739
14/04/2020 13:22:21 > Android version: 9
14/04/2020 13:22:21 > SW version: LMX120EMWAT-64-V10j-EEA-XX-SEP-12-2019+0
14/04/2020 13:22:21 > LAF Version: 1.1
14/04/2020 13:22:21 > Product ID: WI18S191027006368
14/04/2020 13:22:21 > IMEI: 356276-10-602043-7
14/04/2020 13:22:21 > Target operator: LAO
14/04/2020 13:22:21 > Hardware: rev_10
14/04/2020 13:22:21 > Battery level: 51%
14/04/2020 13:22:21 > Reading partitions...14/04/2020 13:22:21 > OK
14/04/2020 13:22:21 > LAF Error: 80000119.
14/04/2020 13:22:22 > Checking security...14/04/2020 13:22:22 > OK
14/04/2020 13:22:22 > Reading is Blocked!
14/04/2020 13:22:22 > --------------------------------------------------------------------------------
14/04/2020 13:22:22 > IMEI A: 356276-10-602043-7
14/04/2020 13:22:23 > IMEI B: Bad
14/04/2020 13:22:23 > Bluetooth address: Unknown
14/04/2020 13:22:23 > Wi-Fi MAC address: Unknown
14/04/2020 13:22:23 > --------------------------------------------------------------------------------
14/04/2020 13:22:23 > Write security backup function doesn't work for this device with latest firmware versions. If you'll encounter any problem during Unlock operation - you won't be able to restore the phone to it's initial state, so proceed at your own risk.

Continue?
14/04/2020 13:22:27 > Connecting to server...14/04/2020 13:22:30 > OK
14/04/2020 13:22:30 > Octopus smart card is present.
14/04/2020 13:22:30 > Checking smart card...14/04/2020 13:22:41 > OK
14/04/2020 13:22:41 > Username: zipa2up
14/04/2020 13:22:41 > Authorizing...14/04/2020 13:22:44 > OK
14/04/2020 13:22:44 > Checking balance...14/04/2020 13:22:46 > OK
14/04/2020 13:22:46 > Checking operation...14/04/2020 13:22:51 > OK
14/04/2020 13:22:53 > Sending device information...14/04/2020 13:22:55 > OK
14/04/2020 13:22:55 > Get credits, needed for current operation...14/04/2020 13:22:57 > OK
14/04/2020 13:22:57 > Your balance: 100 credits.
14/04/2020 13:22:57 > To perform "Unlock" operation you need to have 100 credits.
14/04/2020 13:23:07 > Unlocking...14/04/2020 13:23:07 > OK
14/04/2020 13:23:09 > Writing security area...14/04/2020 13:23:13 > OK
14/04/2020 13:23:13 > Removing write protection...
14/04/2020 13:23:44 > Execute : 0x00F5
14/04/2020 13:23:44 > Writing cmd...
14/04/2020 13:23:45 > reading cmd...
14/04/2020 13:23:45 > Read: EXEC...14/04/2020 13:24:00 > OK
14/04/2020 13:24:00 > Reconnecting phone...
14/04/2020 13:24:02 > Please, perform the following steps:
1. Press and hold "Vol-", "Vol+" and "Power" buttons.
2. When the image disappears, release "Vol-" and "Power" buttons.
3. Hold "Vol+" until phone enter in Download mode, then press "OK" button.
14/04/2020 13:25:51 > Phone found at port COM89
14/04/2020 13:25:51 > Mode: Emergency
14/04/2020 13:25:51 > Initializing flash...14/04/2020 13:25:53 > OK
14/04/2020 13:25:56 > Erasing part 1...
14/04/2020 13:26:01 > Execute : 0x00C1
14/04/2020 13:26:01 > Writing cmd...
14/04/2020 13:26:01 > reading cmd...
14/04/2020 13:26:03 > Read: EXEC...14/04/2020 13:26:18 > OK
14/04/2020 13:26:18 > Reconnecting phone...
14/04/2020 13:26:20 > Please, perform the following steps:
1. Press and hold "Vol-", "Vol+" and "Power" buttons.
2. When the image disappears, release "Vol-" and "Power" buttons.
3. Hold "Vol+" until phone enter in Download mode, then press "OK" button.
14/04/2020 13:27:08 > Phone found at port COM89
14/04/2020 13:27:08 > Mode: Emergency
14/04/2020 13:27:08 > Initializing flash...14/04/2020 13:27:10 > OK
14/04/2020 13:27:12 > Erasing part 2...
14/04/2020 13:27:14 > Execute : 0x0091
14/04/2020 13:27:14 > Writing cmd...
14/04/2020 13:27:14 > reading cmd...
14/04/2020 13:27:14 > Read: EXEC...14/04/2020 13:27:14 > OK
14/04/2020 13:27:14 > Phone successfully unlocked!
14/04/2020 13:27:14 > Please, reboot the phone manually.
14/04/2020 13:27:14 > Performed by 3.0.1 Software version.
14/04/2020 13:27:14 > Elapsed Time: 00:05:01
 
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Old 04-16-2020, 15:36   #2 (permalink)
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Hello.

Please, download and install the latest test Software version from the Support Area and repeat operation again.

P.S. please, use forum search button!
 
Old 04-16-2020, 16:06   #3 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Hello.

Please, download and install the latest test Software version from the Support Area and repeat operation again.

P.S. please, use forum search button!



Welcome to Octoplus/Octopus Box LG Software version 3.0.1.02
--------------------------------------------------------------------------------
Connecting to server ...OK
Username: zipa2up
Authorizing...OK
Checking balance...OK
Your balance: 0 credits.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG MTK
Selected port: COM77
Selected baudrate: 921600
Selected model: X120EMW
Selected USB connection type
Please, disconnect cable, reconnect battery, connect P999 cable
(with 910k resistor)
or
Reconnect battery, press and hold "Vol+" for 10 seconds and
connect Micro USB cable.
Phone found at port COM158
Mode: Emergency
Initializing flash...OK
Model ID: LM-X120EMW
Platform: mt6739
Android version: 9
SW version: LMX120EMWAT-64-V10j-EEA-XX-SEP-12-2019+0
LAF Version: 1.1
Product ID: WI18S191027006368
IMEI: 356276-10-602043-7
Target operator: LAO
Hardware: rev_10
Battery level: 38%
Reading partitions...OK
LAF Error: 80000119.
Checking security...OK
--------------------------------------------------------------------------------
IMEI A: 356276-10-602043-7
IMEI B: Bad
Bluetooth address: Unknown
Wi-Fi MAC address: Unknown
--------------------------------------------------------------------------------
Write security backup function doesn't work for this device with
latest firmware versions. If you'll encounter any problem during
Unlock operation - you won't be able to restore the phone to it's
initial state, so proceed at your own risk.

Continue?
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username: zipa2up
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Too low balance to provide the security operation!
Your balance: 0 credits.
To perform "Unlock" operation you need to have 100 credits.
Performed by 3.0.1.02 Software version.
 
Old 04-17-2020, 07:13   #4 (permalink)
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Status: Offline
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Hello.

We added you one more attempt, please repeat Unlock operation once again.
 
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Old 04-17-2020, 09:39   #5 (permalink)
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Posts: 321
Member: 2218453
Status: Online
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solved
Phone found at port COM158
Mode: Emergency
Initializing flash...OK
Reading partitions...OK
Phone successfully unlocked!
Performed by 3.0.1.02 Software version.
 
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