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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG

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Old 06-09-2021, 01:57   #1 (permalink)
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lg-x21apm unlock problem [Answered]


need help how to fix credits deducted but no unlock pls help
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Old 06-09-2021, 02:55   #2 (permalink)
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Welcome to Octoplus/Octopus Box LG Software version 3.1.3
Card S/N : xxxxxxxxx
--------------------------------------------------------------------------------
Work ID: 00000000011B0320
Checking data...OK
Platform: LG Qualcomm
Selected port: COM18
Selected model: LMX210APM
Reading info...
Model ID: LM-X210APM
IMEI: 355437-10-628410-7
Android version: 8.1.0
Battery level: 58%
Mode: Normal
Firmware compiled date: May 27 2019
Firmware compiled time: 08:00:00
Firmware released date: May 29 2019
Firmware released time: 17:13:22
SW Version: MPSS.JO.3.0.c12-00015-8937_GENNS_PACK-
1.201016.1.205920.1
IMEI: 355437-10-628410-7
Bluetooth address: 98:B8:BA:E8:4E:9D
Wi-Fi MAC address: 98:B8:BA:65:9D:18
SPC: 000000
Please, select Unlock Method!
Selected Unlock via wipe security
(with Unlock codes)
Unlocking...
Initializing ADB...OK
Waiting for phone...OK
Connecting to server 0...OK
Octopus smart card is present.
Checking smart card...OK
Username: Jpanerio1992
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 100 credits.
To perform "Unlock" operation you need to have 100 credits.
Write security backup function doesn't work for this device with
latest firmware versions. If you'll encounter any problem during
Unlock operation - you won't be able to restore the phone to it's
initial state, so proceed at your own risk.

Continue?
Reading QCN...
Send SPC...OK
Reading Mobile Property...OK
Reading Feature Mask...OK
Reading Roaming List 0...OK
Reading NV_Numbered Items...OK
Reading NV_Numbered SIM1 Items...OK
Reading NV_Numbered SIM2 Items...OK
Reading NV Items...OK
Reading EFS...OK
Reading Provisioning Items...OK
Reading QCN done!
Backup saved to "LMX210APM_355437106284107_09-06-2021_
09-10-34.qcn"
Switching to Download mode...OK
Initializing flash...OK
Reading partitions...OK
Reading security area...OK
Backup saved to "LMX210APM_355437106284107_09-06-2021_
09-41-51.SEC"
Writing security area...OK
Switching to Normal mode...
Please perform the following steps:
1. Disconnect cable
2. Put phone into Normal mode manually
3. Connect USB cable to then phone
4. Press "Ok" button
Found model LMX210AP* ÿh at port COM18
Send SPC...OK
Writing QCN...
Writing NV_Numbered Items...OK
Writing NV_Numbered SIM1 Items...OK
Writing NV_Numbered SIM2 Items...OK
Writing QCN done!
Connecting to server 0...OK
Octopus smart card is present.
Checking smart card...OK
Username: Jpanerio1992
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OKOK
Finalizing...Failed!
Error code: KLQWHCKAWF
Performed by 3.1.3 Software version.
--------------------------------------------------------------------------------
Connecting to server 0...OK
Username: Jpanerio1992
Authorizing...OK
Checking balance...OK
Your balance: 0 credits.
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Old 06-09-2021, 06:25   #3 (permalink)
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Hello.

Please, try to repeat Unlock operation once again. It's will be free for this attempt. Post here results.
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Old 06-09-2021, 07:43   #4 (permalink)
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Hello.

If this phone has Device APK, please, repeat Unlock operation via SD card method.
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