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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG


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Old 07-27-2021, 12:09   #1 (permalink)
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LM-K420EMW Unlock question [Answered]


Hi,lg lm-k420EMW took credits but phone break Log file "C:\Program Files (x86)\Octoplus\Octoplus_LG\LOG\27-07-2021_10-41-44.log" created.
27/07/2021 10:41:47 > Searching for server...
27/07/2021 10:41:49 > Trying to ping server...0
27/07/2021 10:41:51 > Trying to ping server...127/07/2021 10:41:51 > ok
27/07/2021 10:41:51 > Trying connect to server...
27/07/2021 10:41:52 > Searching installed cards...
27/07/2021 10:41:52 > Found card with s/n: 0200A373
27/07/2021 10:41:52 > Server check...
27/07/2021 10:41:54 > Server Check succesfull!
27/07/2021 10:41:54 > Server Check succesfull!
27/07/2021 10:41:57 > Welcome to Octoplus/Octopus Box LG Software version 3.1.4
27/07/2021 10:41:57 > Card S/N : 000200A373
27/07/2021 10:42:08 > INI FUpdateInfo Done!
27/07/2021 10:42:08 > INI FShowUpdateInfo start
27/07/2021 10:42:08 > INI FShowInfo start
27/07/2021 10:42:08 > INI FShowInfo show News Form
27/07/2021 10:42:54 > --------------------------------------------------------------------------------
27/07/2021 10:42:54 > Connecting to server 0...27/07/2021 10:42:55 > OK
27/07/2021 10:42:55 > Username: Rahma1234
27/07/2021 10:42:55 > Authorizing...27/07/2021 10:43:00 > OK
27/07/2021 10:43:00 > Checking balance...27/07/2021 10:43:02 > OK
27/07/2021 10:43:02 > Your balance: 100 credits.
27/07/2021 10:43:04 > --------------------------------------------------------------------------------
27/07/2021 10:43:04 > Selected USB connection type
27/07/2021 10:43:06 > Transport: Connected
27/07/2021 10:43:08 > Authorized.
27/07/2021 10:43:09 > Work ID: 0000000001510CEB
27/07/2021 10:43:10 > Checking data...27/07/2021 10:43:11 > OK
27/07/2021 10:43:11 > Platform: LG MTK
27/07/2021 10:43:11 > Selected port: COM27
27/07/2021 10:43:11 > Selected baudrate: 921600
27/07/2021 10:43:11 > Selected model: K420EMW
27/07/2021 10:43:11 > Connecting to phone...
27/07/2021 10:43:11 > Phone found at port COM53
27/07/2021 10:43:11 > Mode: Emergency
27/07/2021 10:43:11 > Initializing flash...27/07/2021 10:43:14 > OK
27/07/2021 10:43:15 > Model ID: LM-K420EMW
27/07/2021 10:43:15 > Platform: mt6765
27/07/2021 10:43:15 > Code name: meh15lm
27/07/2021 10:43:15 > Android version: 10
27/07/2021 10:43:15 > SW version: LMK420EMWAT-64-V10n-EEA-XX-MAR-12-2021+0
27/07/2021 10:43:15 > LAF Version: 1.1
27/07/2021 10:43:15 > Product ID: 0AKAD021QTQR033CA
27/07/2021 10:43:15 > IMEI: 356587-11-132951-8
27/07/2021 10:43:15 > Target operator: LAO
27/07/2021 10:43:15 > Hardware: rev_11
27/07/2021 10:43:15 > Battery level: 100%
27/07/2021 10:43:15 > Reading partitions...27/07/2021 10:43:15 > OK
27/07/2021 10:43:15 > LAF Error: 80000119.
27/07/2021 10:43:16 > Checking security...27/07/2021 10:43:16 > OK
27/07/2021 10:43:16 > Reading is Blocked!
27/07/2021 10:43:16 > --------------------------------------------------------------------------------
27/07/2021 10:43:16 > IMEI A: 356587-11-132951-8
27/07/2021 10:43:16 > IMEI B: Bad
27/07/2021 10:43:16 > Bluetooth address: Unknown
27/07/2021 10:43:16 > Wi-Fi MAC address: Unknown
27/07/2021 10:43:16 > --------------------------------------------------------------------------------
27/07/2021 10:43:16 > Checking operation...
27/07/2021 10:43:18 > Execute : 0x00A7
27/07/2021 10:43:18 > Writing cmd...
27/07/2021 10:43:18 > reading cmd...
27/07/2021 10:43:19 > reading cmd...
27/07/2021 10:43:19 > reading cmd...
27/07/2021 10:43:19 > reading cmd...
27/07/2021 10:43:19 > reading cmd...
27/07/2021 10:43:20 > reading cmd...
27/07/2021 10:43:20 > reading cmd...
27/07/2021 10:43:20 > reading cmd...
27/07/2021 10:43:20 > reading cmd...
27/07/2021 10:43:20 > reading cmd...
27/07/2021 10:43:21 > reading cmd...27/07/2021 10:43:29 > OK
27/07/2021 10:43:29 > Reconnecting phone...
27/07/2021 10:43:29 > Connecting to phone...
27/07/2021 10:43:43 > Phone found at port COM218
27/07/2021 10:43:43 > Mode: Emergency
27/07/2021 10:43:43 > Initializing flash...27/07/2021 10:43:46 > OK
27/07/2021 10:43:46 > Write security backup function doesn't work for this device with latest firmware versions. If you'll encounter any problem during Unlock operation - you won't be able to restore the phone to it's initial state, so proceed at your own risk.

Continue?
27/07/2021 10:43:51 > Creating EEPROM backup...
27/07/2021 10:43:53 > Execute : 0x00AE
27/07/2021 10:43:53 > Writing cmd...
27/07/2021 10:43:53 > reading cmd...
27/07/2021 10:43:54 > reading cmd...
27/07/2021 10:43:54 > reading cmd...
27/07/2021 10:43:54 > reading cmd...
27/07/2021 10:43:54 > reading cmd...
27/07/2021 10:43:55 > reading cmd...
27/07/2021 10:43:55 > reading cmd...
27/07/2021 10:43:55 > reading cmd...
27/07/2021 10:43:55 > reading cmd...
27/07/2021 10:43:55 > reading cmd...
27/07/2021 10:43:56 > reading cmd...27/07/2021 10:43:56 > OK
27/07/2021 10:43:56 > Reconnecting phone...
27/07/2021 10:43:56 > Connecting to phone...
27/07/2021 10:44:02 > Phone found at port COM218
27/07/2021 10:44:02 > Mode: Emergency
27/07/2021 10:44:02 > Initializing flash...27/07/2021 10:44:05 > OK
27/07/2021 10:44:05 > Reading security area...
27/07/2021 10:44:08 > Backup saved to "K420EMW_356587111329518_27-07-2021_10-43-51.EEP"
27/07/2021 10:44:08 > Connecting to server 0...27/07/2021 10:44:09 > OK
27/07/2021 10:44:09 > Octopus smart card is present.
27/07/2021 10:44:09 > Checking smart card...27/07/2021 10:44:17 > OK
27/07/2021 10:44:17 > Username: Rahma1234
27/07/2021 10:44:17 > Authorizing...27/07/2021 10:44:22 > OK
27/07/2021 10:44:22 > Checking balance...27/07/2021 10:44:23 > OK
27/07/2021 10:44:23 > Checking operation...27/07/2021 10:44:27 > OK
27/07/2021 10:44:27 > Sending device information...27/07/2021 10:44:30 > OK
27/07/2021 10:44:30 > Get credits, needed for current operation...27/07/2021 10:44:32 > OK
27/07/2021 10:44:32 > Your balance: 100 credits.
27/07/2021 10:44:32 > To perform "Unlock" operation you need to have 100 credits.
27/07/2021 10:44:44 > Unlocking...27/07/2021 10:44:44 > OK
27/07/2021 10:44:44 > Writing security area...
27/07/2021 10:44:49 > Execute : 0x0040
27/07/2021 10:44:50 > Writing cmd...
27/07/2021 10:44:50 > reading cmd...
27/07/2021 10:44:51 > reading cmd...
27/07/2021 10:44:51 > Reconnecting phone...
27/07/2021 10:44:51 > Connecting to phone...
27/07/2021 10:44:59 > Phone found at port COM218
27/07/2021 10:44:59 > Mode: Emergency
27/07/2021 10:44:59 > Initializing flash...27/07/2021 10:45:02 > OK
27/07/2021 10:45:02 > Writing security area...
27/07/2021 10:45:04 > Execute : 0x00AC
27/07/2021 10:45:04 > Writing cmd...
27/07/2021 10:45:04 > reading cmd...
27/07/2021 10:45:04 > Read: EXEC...27/07/2021 10:45:19 > OK
27/07/2021 10:45:19 > Reconnecting phone...
27/07/2021 10:45:21 > Connecting to phone...
27/07/2021 10:45:22 > Phone found at port COM218
27/07/2021 10:45:22 > Mode: Emergency
27/07/2021 10:45:22 > Initializing flash...27/07/2021 10:45:24 > OK
27/07/2021 10:45:26 > Reading partitions...27/07/2021 10:45:26 > OK
27/07/2021 10:45:26 > Prepairing for change protect status...
27/07/2021 10:45:32 > Execute : 0x0040
27/07/2021 10:45:32 > Writing cmd...
27/07/2021 10:45:32 > reading cmd...
27/07/2021 10:45:33 > reading cmd...
27/07/2021 10:45:33 > Reconnecting phone...
27/07/2021 10:45:33 > Connecting to phone...
27/07/2021 10:45:41 > Phone found at port COM218
27/07/2021 10:45:41 > Mode: Emergency
27/07/2021 10:45:41 > Initializing flash...27/07/2021 10:45:44 > OK
27/07/2021 10:45:44 > Removing write protection...
27/07/2021 10:45:46 > Execute : 0x00BF
27/07/2021 10:45:46 > Writing cmd...
27/07/2021 10:45:46 > reading cmd...
27/07/2021 10:45:47 > reading cmd...27/07/2021 10:45:47 > OK
27/07/2021 10:45:47 > Reconnecting phone...
27/07/2021 10:45:49 > Connecting to phone...
27/07/2021 10:45:56 > Phone found at port COM218
27/07/2021 10:45:56 > Mode: Emergency
27/07/2021 10:45:56 > Initializing flash...27/07/2021 10:45:58 > OK
27/07/2021 10:46:00 > Reading partitions...27/07/2021 10:46:00 > OK
27/07/2021 10:46:02 > Erasing part 1...
27/07/2021 10:46:05 > Execute : 0x00C6
27/07/2021 10:46:05 > Writing cmd...
27/07/2021 10:46:06 > reading cmd...
27/07/2021 10:46:07 > Read: EXEC...27/07/2021 10:46:22 > OK
27/07/2021 10:46:22 > Reconnecting phone...
27/07/2021 10:46:24 > Connecting to phone...
27/07/2021 10:46:25 > Phone found at port COM218
27/07/2021 10:46:25 > Mode: Emergency
27/07/2021 10:46:25 > Initializing flash...27/07/2021 10:46:27 > OK
27/07/2021 10:46:29 > Erasing part 2...
27/07/2021 10:46:32 > Execute : 0x00B0
27/07/2021 10:46:32 > Writing cmd...
27/07/2021 10:46:32 > reading cmd...
27/07/2021 10:46:33 > Read: EXEC...27/07/2021 10:46:48 > OK
27/07/2021 10:46:48 > Reconnecting phone...
27/07/2021 10:46:49 > Connecting to phone...
27/07/2021 10:46:50 > Phone found at port COM218
27/07/2021 10:46:50 > Mode: Emergency
27/07/2021 10:46:50 > Initializing flash...27/07/2021 10:46:52 > OK
27/07/2021 10:46:54 > Reading partitions...27/07/2021 10:46:54 > OK
27/07/2021 10:46:55 > Prepairing for change protect status...
27/07/2021 10:47:00 > Execute : 0x0040
27/07/2021 10:47:00 > Writing cmd...
27/07/2021 10:47:00 > reading cmd...
27/07/2021 10:47:01 > reading cmd...
27/07/2021 10:47:01 > Reconnecting phone...
27/07/2021 10:47:01 > Connecting to phone...
27/07/2021 10:47:09 > Phone found at port COM218
27/07/2021 10:47:09 > Mode: Emergency
27/07/2021 10:47:09 > Initializing flash...27/07/2021 10:47:12 > OK
27/07/2021 10:47:12 > Restore write protection...
27/07/2021 10:47:14 > Execute : 0x00BF
27/07/2021 10:47:14 > Writing cmd...
27/07/2021 10:47:14 > reading cmd...
27/07/2021 10:47:15 > reading cmd...27/07/2021 10:47:15 > OK
27/07/2021 10:47:15 > Reconnecting phone...
27/07/2021 10:47:17 > Connecting to phone...
27/07/2021 10:47:23 > Phone found at port COM218
27/07/2021 10:47:23 > Mode: Emergency
27/07/2021 10:47:23 > Initializing flash...27/07/2021 10:47:26 > OK
27/07/2021 10:47:27 > Reading partitions...27/07/2021 10:47:27 > OK
27/07/2021 10:47:28 > Phone successfully unlocked!
27/07/2021 10:47:28 > Warning: If your device were stuck at logo, after operation was completed, then please, don't reflash your device, first contact with Support via Skype or create thread at forum!
27/07/2021 10:47:28 > Performed by 3.1.4 Software version.
27/07/2021 10:47:28 > Elapsed Time: 00:04:23
27/07/2021 10:48:52 > --------------------------------------------------------------------------------
27/07/2021 10:48:52 > Connecting to server 0...27/07/2021 10:48:54 > OK
27/07/2021 10:48:54 > Username: Rahma1234
27/07/2021 10:48:54 > Authorizing...27/07/2021 10:48:58 > OK
27/07/2021 10:48:58 > Checking balance...27/07/2021 10:49:00 > OK
27/07/2021 10:49:00 > Your balance: 0 credits.
27/07/2021 10:49:38 > Connecting to server ...27/07/2021 10:49:41 > OK
27/07/2021 10:49:41 > Authorizing...27/07/2021 10:49:42 > OK
27/07/2021 10:51:20 > --------------------------------------------------------------------------------
27/07/2021 10:51:20 > Connecting to server 0...27/07/2021 10:51:22 > OK
27/07/2021 10:51:22 > Username: Rahma1234
27/07/2021 10:51:22 > Authorizing...27/07/2021 10:51:26 > OK
27/07/2021 10:51:26 > Checking balance...27/07/2021 10:51:28 > OK
27/07/2021 10:51:28 > Your balance: 0 credits.
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Old 07-27-2021, 12:35   #2 (permalink)
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Hello.

What do you mean by "break"? Explain in more detail.

Also, have you tried putting your phone into emergency mode? Send us a video with the status of your phone and putting it into emergency mode. We will check it.

Last edited by Octopus support; 07-29-2021 at 07:35.
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