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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG


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Old 03-12-2021, 12:29   #1 (permalink)
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LG X420N Repair IMEI question [Answered]


Hi Octopus team, Under process repair imei box disconnected and credits gone, if possible please refund credits



Continue?
12.03.2021 16:12:34 > Connecting to server...12.03.2021 16:12:35 > OK
12.03.2021 16:12:35 > Octopus smart card is present.
12.03.2021 16:12:35 > Checking smart card...12.03.2021 16:12:42 > OK
12.03.2021 16:12:42 > Username: Mk9OR3NnjB
12.03.2021 16:12:42 > Authorizing...12.03.2021 16:12:45 > OK
12.03.2021 16:12:45 > Checking balance...12.03.2021 16:12:46 > OK
12.03.2021 16:12:46 > Checking operation...12.03.2021 16:12:49 > OK
12.03.2021 16:12:49 > Sending device information...12.03.2021 16:12:52 > OK
12.03.2021 16:12:52 > Get credits, needed for current operation...12.03.2021 16:12:53 > OK
12.03.2021 16:12:53 > Your balance: 100 credits.
12.03.2021 16:12:53 > To perform "Repair IMEI" operation you need to have 100 credits.
12.03.2021 16:12:59 > Fixing IMEI...
12.03.2021 16:12:59 > New IMEI A: 3xxxxxxxxxxxxx
12.03.2021 16:12:59 > Reading security area...12.03.2021 16:13:17 > OK
12.03.2021 16:13:17 > Backup saved to "X420N_35xxxxxxxxxx_12-03-2021_16-13-17.EEP"
12.03.2021 16:13:17 > Patching security...
12.03.2021 16:13:17 > Writing security area...
12.03.2021 16:13:23 > Execute : 0x0040
12.03.2021 16:13:23 > Writing cmd...
12.03.2021 16:13:23 > reading cmd...
12.03.2021 16:13:26 > reading cmd...
12.03.2021 16:13:26 > Reconnecting phone...
12.03.2021 16:13:26 > Connecting to phone...
12.03.2021 16:13:36 > Phone found at port COM78
12.03.2021 16:13:36 > Mode: Emergency
12.03.2021 16:13:36 > Initializing flash...12.03.2021 16:13:38 > OK
12.03.2021 16:13:38 > Writing security area...
12.03.2021 16:13:41 > Execute : 0x00AC
12.03.2021 16:13:41 > Writing cmd...
12.03.2021 16:13:41 > reading cmd...
12.03.2021 16:13:43 > reading cmd...12.03.2021 16:13:44 > OK
12.03.2021 16:13:44 > Reconnecting phone...
12.03.2021 16:13:45 > Connecting to phone...
12.03.2021 16:13:53 > Phone found at port COM78
12.03.2021 16:13:53 > Mode: Emergency
12.03.2021 16:13:53 > Initializing flash...12.03.2021 16:13:56 > OK
12.03.2021 16:13:57 > Reading partitions...12.03.2021 16:13:57 > OK
12.03.2021 16:13:57 > Prepairing for change protect status...
12.03.2021 16:14:03 > Execute : 0x0040
12.03.2021 16:14:03 > Writing cmd...
12.03.2021 16:14:04 > reading cmd...
12.03.2021 16:14:06 > reading cmd...
12.03.2021 16:14:07 > Reconnecting phone...
12.03.2021 16:14:07 > Connecting to phone...
12.03.2021 16:14:16 > Phone found at port COM78
12.03.2021 16:14:16 > Mode: Emergency
12.03.2021 16:14:16 > Initializing flash...12.03.2021 16:14:18 > OK
12.03.2021 16:14:19 > Removing write protection...
12.03.2021 16:14:21 > Execute : 0x00BF
12.03.2021 16:14:21 > Writing cmd...
12.03.2021 16:14:21 > reading cmd...
12.03.2021 16:14:23 > reading cmd...12.03.2021 16:14:24 > OK
12.03.2021 16:14:24 > Reconnecting phone...
12.03.2021 16:14:26 > Connecting to phone...
12.03.2021 16:14:33 > Phone found at port COM78
12.03.2021 16:14:33 > Mode: Emergency
12.03.2021 16:14:33 > Initializing flash...12.03.2021 16:14:36 > OK
12.03.2021 16:14:37 > Reading partitions...12.03.2021 16:14:37 > OK
12.03.2021 16:14:38 > Erasing part 1...
12.03.2021 16:14:42 > Execute : 0x00C6
12.03.2021 16:14:42 > Writing cmd...
12.03.2021 16:14:42 > reading cmd...
12.03.2021 16:14:44 > Read: EXEC...
12.03.2021 16:14:48 > Access violation at address 00C488BF in module 'OctoplusLG.exe'. Read of address 00000004
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Old 03-12-2021, 12:32   #2 (permalink)
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Phone now hanging on logo not power on untill the menu
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Old 03-12-2021, 12:35   #3 (permalink)
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Hello.

We added You one more attempt. Please, try to repeat Repair IMEI operation again and post here result.
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