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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG

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Old 03-23-2022, 20:20   #1 (permalink)
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LM-V500N Repair IMEI Question [Answered]


Welcome to Octoplus/Octopus Box LG Software version 3.1.7
Card S/N : xxxxxxxxx
--------------------------------------------------------------------------------
Work ID: 00000000018C9EA4
Checking data...OK
Platform: LG Qualcomm
Selected port: COM3
Selected model: V500N
Reading info...Canceled!
Performed by 3.1.7 Software version.
--------------------------------------------------------------------------------
Work ID: 00000000018C9ECC
Checking data...OK
Platform: LG Qualcomm
Selected port: COM104
Selected model: V500N
Reading info...
Found model LMV500NA: ÿh0 at port COM104
Model ID: LM-V500N
IMEI: 355693-10-xxxxxx-x
Android version: 10
Battery level: 23%
Mode: Normal
Firmware compiled date: Dec 16 2019
Firmware compiled time: 00:00:00
Firmware released date: Dec 23 2019
Firmware released time: 21:12:57
SW Version: MPSS.HE.1.5.2.c8-00160-SM8150
_GENFUSION_PACK-1.237178.16
IMEI: 355693-10-xxxxxx-x
Fixing IMEI...
New IMEI: 354749-xx-xxxxx-x
Write security backup function doesn't work for this device with
latest firmware versions. If you'll encounter any problem during
Repair IMEI operation - you won't be able to restore the phone to
it's initial state, so proceed at your own risk.

Continue?
Initializing ADB...OK
Waiting for phone...OK
Model ID: LM-V500N
Phone firmware version: LMV500NAT-00-V20b-LAO-COM-DEC-
23-2019+0
Kernel version: 4.14.117-perf (lgmobile@LGEACI11R4) (clang
version 8.0.12 for Android NDK) #1 SMP PREEMPT Mon Dec 23
21:51:17 KST 201
Android version: 10
Hardware: Qualcomm Technologies, Inc SM8150 AArch64
Processor rev 14 (aarch64)
Target operator: LGU
Connecting to server 0...OK
Octopus smart card is present.
Checking smart card...OK
Username: yasirxxxxx
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 100 credits.
To perform "Repair IMEI" operation you need to have 100 credits.
Sending loader...
Performed by 3.1.7 Software version.
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Old 03-24-2022, 08:10   #2 (permalink)
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Hello.

Try to use other USB cable and other USB port on motherboard and close all third party Software (Samsung Kies, Android managers, modem dashboards, etc.).

Disconnect all third party devices from PC (other phones, modems, boxes, etc.) and connect your device directly to USB port of PC motherboard.

Then repeat operation once again and post here results. We'll check it.
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