x210cm unlock issue [Answered]

[jcel]

What should I do to correctly unlock this phone after refund?

[Octopus box]

Hello.

What is exact state of phone? Does the phone ask for unlock code or it have device lock APK?

[jcel]

Originally Posted by Octopus box

Hello.

What is exact state of phone? Does the phone ask for unlock code or it have device lock APK?

Device lock APK. And still is locked

[Octopus box]

Please download and install latest software version 3.0.9 from the Support Area.

To enter Support Area, press "Go to support" button on "Support & options" tab of the Software.

And try to repeat Unlock operation via SD card once again. Post here result.

[jcel]

But Sr, credits were not refunded. Refund it please so I can try again

[Octopus support]

We added you one more attempt.

[jcel]

I did it again but same result. Network locked

[Octopus support]

Hello.

Please post here full Software log of Unlock operation, we will check it.

Also, please record the video where we can see that phone in Lock state and post here link, we will check it.

[jcel]

Log file "C:\Program Files (x86)\Octoplus\Octoplus_LG\LOG\22-01-2021_21-15-58.log" created.
1/22/2021 9:16:00 PM > Searching for server...
1/22/2021 9:16:01 PM > Trying to ping server...1/22/2021 9:16:01 PM > ok
1/22/2021 9:16:01 PM > Trying connect to server...
1/22/2021 9:16:03 PM > Searching installed cards...
1/22/2021 9:16:03 PM > Found card with s/n: 00004B58
1/22/2021 9:16:03 PM > Server check...
1/22/2021 9:16:04 PM > Server Check succesfull!
1/22/2021 9:16:04 PM > Server Check succesfull!
1/22/2021 9:16:08 PM > Welcome to Octoplus/Octopus Box LG Software version 3.0.9
1/22/2021 9:16:08 PM > Card S/N : 0000004B58
1/22/2021 9:16:21 PM > INI FUpdateInfo Done!
1/22/2021 9:16:21 PM > INI FShowUpdateInfo start
1/22/2021 9:16:21 PM > INI FShowInfo start
1/22/2021 9:16:29 PM > --------------------------------------------------------------------------------
1/22/2021 9:16:30 PM > Transport: Connected
1/22/2021 9:16:31 PM > Authorized.
1/22/2021 9:16:34 PM > Work ID: 000000000076FD24
1/22/2021 9:16:35 PM > Checking data...1/22/2021 9:16:36 PM > OK
1/22/2021 9:16:36 PM > Platform: LG Qualcomm
1/22/2021 9:16:36 PM > Selected port: COM62
1/22/2021 9:16:36 PM > Selected model: LMX210CM
1/22/2021 9:16:36 PM > Reading info...
1/22/2021 9:16:38 PM > Model ID: LM-X210CM
1/22/2021 9:16:38 PM > IMEI: 354376-09-588285-4
1/22/2021 9:16:38 PM > Android version: 8.1.0
1/22/2021 9:16:38 PM > Battery level: 74%
1/22/2021 9:16:38 PM > Mode: Normal
1/22/2021 9:16:38 PM > Firmware compiled date: Sep 10 2018
1/22/2021 9:16:38 PM > Firmware compiled time: 09:00:00
1/22/2021 9:16:38 PM > Firmware released date: Feb 28 2019
1/22/2021 9:16:38 PM > Firmware released time: 13:11:18
1/22/2021 9:16:38 PM > SW Version: 1/22/2021 9:16:38 PM > MPSS.JO.3.0.c12-00015-8937_GENNS_PACK-1
1/22/2021 9:16:38 PM > IMEI: 354376-09-588285-4
1/22/2021 9:16:38 PM > Bluetooth address: 00:57:C1:39:8C:35
1/22/2021 9:16:39 PM > Wi-Fi MAC address: 00:57:C1:E1:9D:24
1/22/2021 9:16:39 PM > SPC: 000000
1/22/2021 9:16:39 PM > Please, select Unlock Method!
1/22/2021 9:16:41 PM > Selected Unlock via SD Card
(with Unlock APK)
1/22/2021 9:16:41 PM > Unlock operation for LMX210CM will delete all user data on the phone (contacts, pictures and others)!
Do You want to continue?
1/22/2021 9:16:43 PM > Connecting to server...1/22/2021 9:16:48 PM > OK
1/22/2021 9:16:48 PM > Octopus smart card is present.
1/22/2021 9:16:48 PM > Checking smart card...1/22/2021 9:16:55 PM > OK
1/22/2021 9:16:55 PM > Username: S9plussprint
1/22/2021 9:16:55 PM > Authorizing...1/22/2021 9:16:58 PM > OK
1/22/2021 9:16:58 PM > Checking balance...1/22/2021 9:17:00 PM > OK
1/22/2021 9:17:00 PM > Checking operation...1/22/2021 9:17:03 PM > OK
1/22/2021 9:17:03 PM > Sending device information...1/22/2021 9:17:06 PM > OK
1/22/2021 9:17:06 PM > Get credits, needed for current operation...1/22/2021 9:17:08 PM > OK
1/22/2021 9:17:08 PM > Your balance: 100 credits.
1/22/2021 9:17:08 PM > To perform "Unlock" operation you need to have 100 credits.
1/22/2021 9:17:11 PM > Prepairing loader...
1/22/2021 9:17:11 PM > Step 1...
1/22/2021 9:17:11 PM > Downloading...
1/22/2021 9:17:15 PM > Check FTP file List
1/22/2021 9:17:17 PM > FTP file List is obtained!
1/22/2021 9:17:17 PM > Step 2...
1/22/2021 9:17:17 PM > Extracting...
1/22/2021 9:17:18 PM > Step 3...
1/22/2021 9:17:18 PM > Initializing...
1/22/2021 9:17:18 PM > Copying on SD Card...
1/22/2021 9:17:18 PM > Found 2 portable devices
1/22/2021 9:17:18 PM > WPD_OBJECT_NAME: Fortune 2
1/22/2021 9:17:18 PM > Can't found Micro SD cards
1/22/2021 9:17:18 PM > Please, connect Micro SD card to PC, then press "OK" button!
1/22/2021 9:17:20 PM > Found 2 portable devices
1/22/2021 9:17:20 PM > WPD_OBJECT_NAME: Fortune 2
1/22/2021 9:17:20 PM > Can't found Micro SD cards
1/22/2021 9:17:20 PM > Please, connect Micro SD card to PC, then press "OK" button!
1/22/2021 9:17:27 PM > Found 3 portable devices
1/22/2021 9:17:27 PM > WPD_OBJECT_NAME: Fortune 2
1/22/2021 9:17:29 PM > transfer to H:
1/22/2021 9:17:49 PM > Switching to Download mode...1/22/2021 9:18:10 PM > OK
1/22/2021 9:18:10 PM > Initializing flash...1/22/2021 9:18:12 PM > OK
1/22/2021 9:18:13 PM > Platform: msm8937
1/22/2021 9:18:13 PM > SW version: 1/22/2021 9:18:13 PM > LMX210CMAT-00-V20e-CRK-US-FEB-28-2019-ARB02+0
1/22/2021 9:18:13 PM > Android version: 8.1.0
1/22/2021 9:18:13 PM > LAF Version: 1.1
1/22/2021 9:18:13 PM > Product ID: CY15S180909003478
1/22/2021 9:18:13 PM > IMEI: 354376-09-588285-4
1/22/2021 9:18:13 PM > Target operator: CRK
1/22/2021 9:18:13 PM > Hardware: rev_10
1/22/2021 9:18:15 PM > Writing cmd...
1/22/2021 9:18:15 PM > reading cmd...
1/22/2021 9:18:15 PM > Read: EXEC...
1/22/2021 9:18:15 PM > Please, insert / reinsert SD Card into Phone. Then press "OK" button.
1/22/2021 9:18:37 PM > Writing cmd...
1/22/2021 9:18:38 PM > reading cmd...
1/22/2021 9:18:38 PM > Read: EXEC...
1/22/2021 9:18:43 PM > Reading partitions...
1/22/2021 9:18:43 PM > modem: #004000; #02FFFF
1/22/2021 9:18:43 PM > aboot: #030000; #030FFF
1/22/2021 9:18:43 PM > abootbak: #031000; #031FFF
1/22/2021 9:18:43 PM > tz: #032000; #032FFF
1/22/2021 9:18:43 PM > tzbak: #033000; #033FFF
1/22/2021 9:18:43 PM > sbl1: #034000; #0347FF
1/22/2021 9:18:43 PM > sbl1bak: #034800; #034FFF
1/22/2021 9:18:43 PM > rpm: #035000; #0353FF
1/22/2021 9:18:43 PM > rpmbak: #035400; #0357FF
1/22/2021 9:18:43 PM > devcfg: #035800; #035BFF
1/22/2021 9:18:43 PM > devcfgbak: #035C00; #035FFF
1/22/2021 9:18:43 PM > cmnlib: #036000; #0363FF
1/22/2021 9:18:43 PM > cmnlibbak: #036400; #0367FF
1/22/2021 9:18:43 PM > cmnlib64: #036800; #036BFF
1/22/2021 9:18:43 PM > cmnlib64bak: #036C00; #036FFF
1/22/2021 9:18:43 PM > keymaster: #037000; #0373FF
1/22/2021 9:18:43 PM > keymasterbak: #037400; #0377FF
1/22/2021 9:18:43 PM > spare1: #037800; #037BFF
1/22/2021 9:18:43 PM > spare2: #037C00; #037FFF
1/22/2021 9:18:43 PM > persistent: #038000; #0383FF
1/22/2021 9:18:43 PM > devinfo: #038400; #038BFF
1/22/2021 9:18:43 PM > spare3: #038C00; #03BFFF
1/22/2021 9:18:43 PM > modemst1: #03C000; #03CBFF
1/22/2021 9:18:43 PM > modemst2: #03CC00; #03D7FF
1/22/2021 9:18:43 PM > mcfg: #03D800; #03F7FF
1/22/2021 9:18:43 PM > fsc: #03F800; #03FBFF
1/22/2021 9:18:43 PM > ssd: #03FC00; #03FFFF
1/22/2021 9:18:43 PM > fsg: #040000; #040BFF
1/22/2021 9:18:43 PM > spare4: #040C00; #043FFF
1/22/2021 9:18:43 PM > dsp: #044000; #04BFFF
1/22/2021 9:18:43 PM > ftm: #04C000; #04FFFF
1/22/2021 9:18:43 PM > misc: #050000; #053FFF
1/22/2021 9:18:43 PM > drm: #054000; #057FFF
1/22/2021 9:18:43 PM > sns: #058000; #05BFFF
1/22/2021 9:18:43 PM > fota: #05C000; #060FFF
1/22/2021 9:18:43 PM > sec: #061000; #0613FF
1/22/2021 9:18:43 PM > keystore: #061400; #0617FF
1/22/2021 9:18:43 PM > rct: #061800; #061BFF
1/22/2021 9:18:43 PM > encrypt: #061C00; #061FFF
1/22/2021 9:18:43 PM > eksst: #062000; #0623FF
1/22/2021 9:18:43 PM > apdp: #062400; #0627FF
1/22/2021 9:18:43 PM > msadp: #062800; #062BFF
1/22/2021 9:18:43 PM > dpo: #062C00; #062FFF
1/22/2021 9:18:43 PM > DDR: #063000; #0633FF
1/22/2021 9:18:43 PM > spare5: #063400; #063FFF
1/22/2021 9:18:43 PM > boot: #064000; #073FFF
1/22/2021 9:18:43 PM > laf: #074000; #083FFF
1/22/2021 9:18:43 PM > lafbak: #084000; #093FFF
1/22/2021 9:18:43 PM > recovery: #094000; #0A3FFF
1/22/2021 9:18:43 PM > recoverybak: #0A4000; #0B3FFF
1/22/2021 9:18:43 PM > factory: #0B4000; #0CFFFF
1/22/2021 9:18:43 PM > raw_resources: #0D0000; #0D1FFF
1/22/2021 9:18:43 PM > raw_resourcesbak: #0D2000; #0D3FFF
1/22/2021 9:18:43 PM > persist: #0D4000; #0E3FFF
1/22/2021 9:18:43 PM > mpt: #0E4000; #0F3FFF
1/22/2021 9:18:43 PM > srtc: #0F4000; #0F7FFF
1/22/2021 9:18:43 PM > system: #0F8000; #7B7FFF
1/22/2021 9:18:43 PM > cache: #7B8000; #8B7FFF
1/22/2021 9:18:43 PM > userdata: #8B8000; #1D1BFFF
1/22/2021 9:18:43 PM > grow: #1D1C000; #1D1EFDE
1/22/2021 9:18:43 PM > : #000000; #000000
1/22/2021 9:18:43 PM > Checking data...
1/22/2021 9:18:49 PM > Execute : 0x00D7
1/22/2021 9:18:49 PM > Writing cmd...
1/22/2021 9:18:49 PM > reading cmd...
1/22/2021 9:18:49 PM > Read: EXEC...
1/22/2021 9:19:02 PM > Connecting to phone...1/22/2021 9:19:05 PM > OK
1/22/2021 9:19:05 PM > Initializing flash...1/22/2021 9:19:07 PM > OK
1/22/2021 9:19:09 PM > ELF E01: 0019000000640000000000005D4A0000EF1800000000000002 00000002000000
1/22/2021 9:19:09 PM > Sending loader...
1/22/2021 9:19:23 PM > Execute : 0x00DD
1/22/2021 9:19:23 PM > Writing cmd...
1/22/2021 9:19:23 PM > reading cmd...
1/22/2021 9:19:25 PM > Read: EXEC...
1/22/2021 9:19:47 PM > Connecting to phone...1/22/2021 9:19:50 PM > OK
1/22/2021 9:19:50 PM > Initializing flash...1/22/2021 9:19:53 PM > OK
1/22/2021 9:19:54 PM > Prepairing loader...
1/22/2021 9:19:57 PM > Executing loader...
1/22/2021 9:20:01 PM > Writing cmd...
1/22/2021 9:20:01 PM > reading cmd...
1/22/2021 9:20:03 PM > Read: EXEC...
1/22/2021 9:20:46 PM > Connecting to phone...1/22/2021 9:20:50 PM > OK
1/22/2021 9:20:50 PM > Initializing flash...1/22/2021 9:20:52 PM > OK
1/22/2021 9:20:54 PM > Initializing device...
1/22/2021 9:20:59 PM > dem size00000160
1/22/2021 9:20:59 PM > verifying hash 1
1/22/2021 9:20:59 PM > verifying hash 2
1/22/2021 9:20:59 PM > Hashes OK
1/22/2021 9:21:01 PM > Checking data...
1/22/2021 9:21:57 PM > dem size00000037
1/22/2021 9:21:58 PM > Calculating. Please Wait...
1/22/2021 9:22:42 PM > dem size00000618
1/22/2021 9:22:43 PM > Unlocking...
1/22/2021 9:22:53 PM > dem size00000036
1/22/2021 9:22:55 PM > Phone successfully unlocked!
1/22/2021 9:22:58 PM > Rebooting phone...
1/22/2021 9:22:58 PM > Warning: If your device ask for Unlock Code, after operation was completed, then You can perform Unlock operation via wipe security!
1/22/2021 9:22:58 PM > Performed by 3.0.9 Software version.
1/22/2021 9:22:58 PM > Elapsed Time: 12:06:29 AM
1/22/2021 9:28:16 PM > Access violation at address 00C47D97 in module 'OctoplusLG.exe'. Read of address 00000004

[jcel]

https://www.youtube.com/watch?v=93AJ...ture=*********

[Octopus support]

Please check your PM!