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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG


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Old 01-20-2021, 16:19   #1 (permalink)
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Smile LMX210APM unlock issue [Solved]


Welcome to Octoplus/Octopus Box LG Software version 3.0.8
Card S/N : 01******5A
--------------------------------------------------------------------------------
Selected USB connection type
Platform: LG MTK
Selected port: COM5
Selected baudrate: 921600
Selected model: X210
Please, power phone OFF and connect cable.OKCanceled!
Performed by 3.0.8 Software version.
--------------------------------------------------------------------------------
Platform: LG Qualcomm
Selected port: COM27
Selected model: LMX210APM
Reading info...
Model ID: LM-X210APM
IMEI: 355437-10-323162-2
Android version: 8.1.0
Battery level: 49%
Mode: Emergency
Initializing flash...OK
Platform: msm8937
SW version: LMX210APMAT-01-V20e-310-410-APR-04-2019-
ARB03+0
Android version: 8.1.0
LAF Version: 1.1
Product ID: VP01S190617003641
IMEI: 355437-10-323162-2
Target operator: ATT
Hardware: rev_10
Performed by 3.0.8 Software version.
--------------------------------------------------------------------------------
Work ID: 000000000073C19B
Checking data...OK
Platform: LG Qualcomm
Selected port: COM27
Selected model: LMX210APM
Reading info...
Model ID: LM-X210APM
IMEI: 355437-10-323162-2
Android version: 8.1.0
Battery level: 49%
Mode: Emergency
Initializing flash...OK
Platform: msm8937
SW version: LMX210APMAT-01-V20e-310-410-APR-04-2019-
ARB03+0
Android version: 8.1.0
LAF Version: 1.1
Product ID: VP01S190617003641
IMEI: 355437-10-323162-2
Target operator: ATT
Hardware: rev_10
Please, select Unlock Method!
Selected Unlock via wipe security
(with Unlock codes)
Unlocking...
Switching to Normal mode...
Found model LMX210AP: ÿh at port COM28
Initializing ADB...OK
Waiting for phone...OK
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username: sharkoct20181205ss
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 100 credits.
To perform "Unlock" operation you need to have 100 credits.
Write security backup function doesn't work for this device with
latest firmware versions. If you'll encounter any problem during
Unlock operation - you won't be able to restore the phone to it's
initial state, so proceed at your own risk.

Continue?
Reading QCN...
Send SPC...OK
Reading Mobile Property...OK
Reading Feature Mask...OK
Reading Roaming List 0...OK
Reading NV_Numbered Items...OK
Reading NV_Numbered SIM1 Items...OK
Reading NV_Numbered SIM2 Items...OK
Reading NV Items...OK
Reading EFS...OK
Reading Provisioning Items...OK
Reading QCN done!
Backup saved to "LMX210APM_355437103231622_20-01-2021_
14-02-57.qcn"
Switching to Download mode...OK
Initializing flash...OK
Reading partitions...OK
Reading security area...OK
Backup saved to "LMX210APM_355437103231622_20-01-2021_
14-09-30.SEC"
Writing security area...OK
Switching to Normal mode...
Please perform the following steps:
1. Disconnect cable
2. Put phone into Normal mode manually
3. Connect USB cable to then phone
4. Press "Ok" button
Found model LMX210AP* ÿh at port COM28
Send SPC...OK
Writing QCN...
Writing NV_Numbered Items...OK
Writing NV_Numbered SIM1 Items...OK
Writing NV_Numbered SIM2 Items...OK
Writing QCN done!
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username: sharkoct20181205ss
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OKOK
Finalizing...Failed!
Error code: KLQWHCKAWF
Performed by 3.0.8 Software version.
--------------------------------------------------------------------------------
Connecting to server ...OK
Username: sharkoct20181205ss
Authorizing...OK
Checking balance...OK
Your balance: 0 credits.
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Old 01-20-2021, 16:29   #2 (permalink)
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Hello.

What is exact state of phone?

Does the phone ask for unlock code or it have device lock apk?
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Old 01-20-2021, 17:29   #3 (permalink)
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displayed network permanately locked after restart
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Old 01-21-2021, 09:13   #4 (permalink)
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Hello.

Please download and install latest test software version 3.0.8.04 from the Support Area (LG/TEST SOFTWARE/), then do the Unlock operation via SD card method and post here results.

Quote:
To enter Support Area, press "Go to support" button on "Support & options" tab of the Software.
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Old 01-21-2021, 12:18   #5 (permalink)
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Quote:
Originally Posted by Octopus support View Post
Hello.

Please download and install latest test software version 3.0.8.04 from the Support Area (LG/TEST SOFTWARE/), then do the Unlock operation via SD card method and post here results.
My regards sir,
Will it consume additional credit because credit already deducted please?
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Old 01-21-2021, 13:10   #6 (permalink)
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We added you one more attempt.
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Old 01-21-2021, 14:01   #7 (permalink)
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Quote:
Originally Posted by Octopus support View Post
We added you one more attempt.
thank you sir/ OCT Support
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Old 01-21-2021, 14:40   #8 (permalink)
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IMEI is has changed to zeros [000000000000]

Quote:
Originally Posted by Octopus support View Post
We added you one more attempt.
can i still do the unlock process please?
info
Platform: LG Qualcomm
Selected port: COM28
Selected model: LMX210APM
Reading info...
Model ID: LM-X210APM
IMEI: 000000-00-000000-0
Android version: 8.1.0
Battery level: 100%
Mode: Normal
Performed by 3.0.8.04 Software version
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Old 01-21-2021, 14:44   #9 (permalink)
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Please write backup: "LMX210APM_355437103231622_20-01-2021_14-09-30.SEC", then do the Unlock operation via SD card method and post here results.
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Old 01-21-2021, 15:36   #10 (permalink)
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Talking Unlock Successful, and successfully refunded with the first thread posted too.

Quote:
Originally Posted by mpee47 View Post
can i still do the unlock process please?
info
Platform: LG Qualcomm
Selected port: COM28
Selected model: LMX210APM
Reading info...
Model ID: LM-X210APM
IMEI: 000000-00-000000-0
Android version: 8.1.0
Battery level: 100%
Mode: Normal
Performed by 3.0.8.04 Software version
Work ID: 0000000000753B63
Checking data...OK
Platform: LG Qualcomm
Selected port: COM28
Selected model: LMX210APM
Reading info...
Model ID: LM-X210APM
IMEI: 000000-00-000000-0
Android version: 8.1.0
Battery level: 100%
Mode: Normal
Opening "LMX210APM_355437103231622_20-01-2021_14-09-30.SEC"...
Writing security area...
Copying on SD Card...
Writing SP1...
Writing SP2...
Writing SP3...
Switching to Download mode...OK
Initializing flash...OK
Platform: msm8937
SW version: LMX210APMAT-00-V20e-ATT-US-APR-04-2019-ARB03+0
Android version: 8.1.0
LAF Version: 1.1
Product ID: VP01S190617003641
IMEI: 000000-00-000000-0
Target operator: ATT
Hardware: rev_10
Please, insert / reinsert SD Card into Phone. Then press "OK" button.
Reading partitions...
Checking data...
Connecting to phone...OK
Initializing flash...OK
Writing SP1...
Connecting to phone...OK
Initializing flash...OK
Writing SP2...
Connecting to phone...OK
Initializing flash...OK
Writing SP3...
Connecting to phone...OK
Initializing flash...OK
Rebooting phone...
Performed by 3.0.8.04 Software version.
--------------------------------------------------------------------------------
Work ID: 0000000000753E31
Performed by 3.0.8.04 Software version.
--------------------------------------------------------------------------------
Work ID: 0000000000753E64
Checking data...OK
Platform: LG Qualcomm
Selected port: COM28
Selected model: LMX210APM
Reading info...
Model ID: LM-X210APM
IMEI: 355437-10-323162-2
Android version: 8.1.0
Battery level: 100%
Trying to enable Diagnostics ports...
Found model LMX210AP: ÿh at port COM28
Reading info...
Model ID: LM-X210APM
IMEI: 355437-10-323162-2
Android version: 8.1.0
Battery level: 100%
Mode: Normal
Firmware compiled date: Sep 10 2018
Firmware compiled time: 09:00:00
Firmware released date: Apr 4 2019
Firmware released time: 10:58:45
SW Version: MPSS.JO.3.0.c12-00015-8937_GENNS_PACK-1
IMEI: 355437-10-323162-2
Bluetooth address: AC:F6:F7:6B:FC:1E
Wi-Fi MAC address: AC:F6:F7:E1:C5:96
SPC: 000000
Please, select Unlock Method!
Selected Unlock via SD Card
(with Unlock APK)
Unlock operation for LMX210APM will delete all user data on the phone (contacts, pictures and others)!
Do You want to continue?
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username: sharkoct20181205ss
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 800 credits.
To perform "Unlock" operation you need to have 100 credits.
Prepairing loader...
Step 1...
Step 2...
Step 3...
Copying on SD Card...
Switching to Download mode...OK
Initializing flash...OK
Platform: msm8937
SW version: LMX210APMAT-01-V20e-310-410-APR-04-2019-ARB03+0
Android version: 8.1.0
LAF Version: 1.1
Product ID: VP01S190617003641
IMEI: 355437-10-323162-2
Target operator: ATT
Hardware: rev_10
Please, insert / reinsert SD Card into Phone. Then press "OK" button.
Reading partitions...
Checking data...
Connecting to phone...OK
Initializing flash...OK
Sending loader...
Connecting to phone...OK
Initializing flash...OK
Prepairing loader...
Executing loader...
Connecting to phone...OK
Initializing flash...OK
Initializing device...
Checking data...
Calculating. Please Wait...
Unlocking...
Phone successfully unlocked!
Rebooting phone...
Warning: If your device ask for Unlock Code, after operation was completed, then You can perform Unlock operation via wipe security!
Performed by 3.0.8.04 Software version.

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