LG X410ULML not working [Answered]

[cellman2010]

Listed as a compatible model, but unlock does not work.

Unlock process looks all normal except for two errors:

trying third method FAILED
ready security area FAILED

android 8.1.0

Phone still says 'network lock' after completion

please help
cellman2010

[Octopus support]

Hello.

Please post here full Software log of Unlock operation, we will check it.

You can find Software log here: C:\Program Files (x86)\Octoplus\Octoplus_LG\LOG folder.

[cellman2010]

Log file "C:\program files (x86)\octoplus\octoplus_lg\LOG\12-02-2020_14-15-13.log" created.
2/12/2020 2:15:17 PM > Searching for server...
2/12/2020 2:15:17 PM > Trying to ping server...2/12/2020 2:15:17 PM > ok
2/12/2020 2:15:17 PM > Trying connect to server...
2/12/2020 2:15:17 PM > Server greeting: Card updates server v.2.2
2/12/2020 2:15:18 PM > Searching installed cards...
2/12/2020 2:15:18 PM > Found card with s/n: 200002A0A
2/12/2020 2:15:18 PM > Server check...
2/12/2020 2:15:18 PM > Server Check succesfull!
2/12/2020 2:15:18 PM > Server Check succesfull!
2/12/2020 2:15:22 PM > Welcome to Octoplus/Octopus Box LG Software version 2.9.9
2/12/2020 2:16:33 PM > --------------------------------------------------------------------------------
2/12/2020 2:16:33 PM > Platform: LG Qualcomm
2/12/2020 2:16:33 PM > Selected port: COM7
2/12/2020 2:16:33 PM > Selected model: LMX410ULML
2/12/2020 2:16:33 PM > Reading info...
2/12/2020 2:16:35 PM > Model ID: LM-X410ULMX410ULML10d
2/12/2020 2:16:35 PM > IMEI: 356294-09-043538-8
2/12/2020 2:16:35 PM > Android version: 7.1.2
2/12/2020 2:16:35 PM > Battery level: 24%
2/12/2020 2:16:35 PM > Mode: Normal
2/12/2020 2:16:35 PM > Firmware compiled date: Dec 21 2017
2/12/2020 2:16:35 PM > Firmware compiled time: 05:00:00
2/12/2020 2:16:35 PM > Firmware released date: May 17 2018
2/12/2020 2:16:35 PM > Firmware released time: 16:13:20
2/12/2020 2:16:35 PM > SW Version: 2/12/2020 2:16:35 PM > MPSS.JO.3.0.c8-00004-8937_GENNS_PACK-1
2/12/2020 2:16:35 PM > IMEI: 356294-09-043538-8
2/12/2020 2:16:35 PM > Bluetooth address: 084:6A:4C:35:20
2/12/2020 2:16:36 PM > Wi-Fi MAC address: 084:6A:B7D:09
2/12/2020 2:16:36 PM > SPC: 000000
2/12/2020 2:16:36 PM > Performed by 2.9.9 Software version.
2/12/2020 2:16:36 PM > Elapsed Time: 12:00:03 AM
2/12/2020 2:16:50 PM > --------------------------------------------------------------------------------
2/12/2020 2:16:50 PM > Checking data...2/12/2020 2:16:51 PM > OK
2/12/2020 2:16:51 PM > Platform: LG Qualcomm
2/12/2020 2:16:51 PM > Selected port: COM7
2/12/2020 2:16:52 PM > Selected model: LMX410ULML
2/12/2020 2:16:52 PM > Reading info...
2/12/2020 2:16:53 PM > Model ID: LM-X410ULMX410ULML10d
2/12/2020 2:16:53 PM > IMEI: 356294-09-043538-8
2/12/2020 2:16:53 PM > Android version: 7.1.2
2/12/2020 2:16:53 PM > Battery level: 24%
2/12/2020 2:16:53 PM > Mode: Normal
2/12/2020 2:16:53 PM > Firmware compiled date: Dec 21 2017
2/12/2020 2:16:53 PM > Firmware compiled time: 05:00:00
2/12/2020 2:16:53 PM > Firmware released date: May 17 2018
2/12/2020 2:16:53 PM > Firmware released time: 16:13:20
2/12/2020 2:16:53 PM > SW Version: 2/12/2020 2:16:53 PM > MPSS.JO.3.0.c8-00004-8937_GENNS_PACK-1
2/12/2020 2:16:53 PM > IMEI: 356294-09-043538-8
2/12/2020 2:16:54 PM > Bluetooth address: 084:6A:4C:35:20
2/12/2020 2:16:54 PM > Wi-Fi MAC address: 084:6A:B7D:09
2/12/2020 2:16:54 PM > SPC: 000000
2/12/2020 2:16:55 PM > Unlocking...
2/12/2020 2:16:55 PM > Write security backup function doesn't work for this device with latest firmware versions. If you'll encounter any problem during Unlock operation - you won't be able to restore the phone to it's initial state, so proceed at your own risk.

Continue?
2/12/2020 2:17:15 PM > Reading QCN...
2/12/2020 2:17:15 PM > Send SPC...2/12/2020 2:17:15 PM > OK
2/12/2020 2:17:15 PM > Reading Mobile Property...2/12/2020 2:17:15 PM > OK
2/12/2020 2:17:15 PM > Reading Feature Mask...2/12/2020 2:17:15 PM > OK
2/12/2020 2:17:16 PM > Reading Roaming List 0...2/12/2020 2:17:16 PM > OK
2/12/2020 2:17:16 PM > Reading NV_Numbered Items...2/12/2020 2:19:33 PM > OK
2/12/2020 2:19:33 PM > Reading NV_Numbered SIM1 Items...2/12/2020 2:21:50 PM > OK
2/12/2020 2:21:50 PM > Reading NV_Numbered SIM2 Items...2/12/2020 2:24:07 PM > OK
2/12/2020 2:24:07 PM > Reading NV Items...2/12/2020 2:24:12 PM > OK
2/12/2020 2:24:12 PM > Reading EFS...2/12/2020 2:24:12 PM > OK
2/12/2020 2:24:12 PM > Reading Provisioning Items...2/12/2020 2:24:27 PM > OK
2/12/2020 2:24:27 PM > Reading QCN done!
2/12/2020 2:24:27 PM > Backup saved to "LMX410ULML_356294090435388_12-02-2020_14-17-15.qcn"
2/12/2020 2:24:27 PM > Switching to Download mode...2/12/2020 2:24:52 PM > OK
2/12/2020 2:24:53 PM > Initializing flash...2/12/2020 2:24:54 PM > OK
2/12/2020 2:24:54 PM > Reading partitions...2/12/2020 2:24:55 PM > OK
2/12/2020 2:24:55 PM > Detecting writing method...
2/12/2020 2:24:55 PM > LAF Error: 80000121.
2/12/2020 2:24:55 PM > Trying second method...
2/12/2020 2:24:55 PM > Trying third method...
2/12/2020 2:24:55 PM > Reading ramdisk...
2/12/2020 2:24:56 PM > Unpacking...
2/12/2020 2:24:56 PM > Starting QCOM UFS decompress...
2/12/2020 2:24:57 PM > Set Writing params...
2/12/2020 2:24:57 PM > Set cmdSigData...
2/12/2020 2:24:57 PM > Set corrData...
2/12/2020 2:24:57 PM > Set cAddrSig...
2/12/2020 2:24:57 PM > Set cAddrFile...
2/12/2020 2:24:57 PM > Set cFlash...
2/12/2020 2:24:57 PM > Compose data...
2/12/2020 2:24:57 PM > Testing write method...
2/12/2020 2:24:57 PM > Reading 1b 327675 ...
2/12/2020 2:24:57 PM > Sending sign...
2/12/2020 2:25:00 PM > Sending write cmd...
2/12/2020 2:25:00 PM > Writing cmd...
2/12/2020 2:25:00 PM > reading cmd...
2/12/2020 2:25:00 PM > Read: EXEC...
2/12/2020 2:25:00 PM > Reading all data...
2/12/2020 2:25:02 PM > Sending Open...
2/12/2020 2:25:03 PM > Reading 1b 327675 ...
2/12/2020 2:25:03 PM > Sending sign...
2/12/2020 2:25:06 PM > Sending write cmd...
2/12/2020 2:25:06 PM > Writing cmd...
2/12/2020 2:25:06 PM > reading cmd...
2/12/2020 2:25:06 PM > Read: EXEC...
2/12/2020 2:25:06 PM > Reading all data...
2/12/2020 2:25:08 PM > Sending Open...2/12/2020 2:25:09 PM > OK
2/12/2020 2:25:09 PM > Reading security area...2/12/2020 2:25:09 PM > OK
2/12/2020 2:25:09 PM > Backup saved to "LMX410ULML_356294090435388_12-02-2020_14-24-27.SEC"
2/12/2020 2:25:09 PM > Writing security area...2/12/2020 2:25:21 PM > OK
2/12/2020 2:25:21 PM > Switching to Normal mode...
2/12/2020 2:25:58 PM > Found model LMX410UL*ÿº at port COM7
2/12/2020 2:25:58 PM > Send SPC...2/12/2020 2:25:59 PM > OK
2/12/2020 2:25:59 PM > Writing QCN...
2/12/2020 2:25:59 PM > Writing NV_Numbered Items...2/12/2020 2:26:24 PM > OK
2/12/2020 2:26:24 PM > Writing NV_Numbered SIM1 Items...2/12/2020 2:27:00 PM > OK
2/12/2020 2:27:00 PM > Writing NV_Numbered SIM2 Items...2/12/2020 2:27:39 PM > OK
2/12/2020 2:27:39 PM > Writing QCN done!
2/12/2020 2:27:39 PM > Phone successfully unlocked!
2/12/2020 2:27:39 PM > Rebooting phone...
2/12/2020 2:27:39 PM > Performed by 2.9.9 Software version.
2/12/2020 2:27:39 PM > Elapsed Time: 12:10:49 AM
2/12/2020 2:34:28 PM > --------------------------------------------------------------------------------
2/12/2020 2:34:28 PM > Platform: LG Qualcomm
2/12/2020 2:34:28 PM > Selected port: COM12
2/12/2020 2:34:28 PM > Selected model: LMX410ULML
2/12/2020 2:34:28 PM > Reading info...
2/12/2020 2:34:29 PM > Model ID: LM-X410ULMX410ULML20f
2/12/2020 2:34:29 PM > IMEI: 356294-09-105864-3
2/12/2020 2:34:29 PM > Android version: 8.1.0
2/12/2020 2:34:29 PM > Battery level: 45%
2/12/2020 2:34:29 PM > Mode: Normal
2/12/2020 2:34:29 PM > Firmware compiled date: Apr 18 2019
2/12/2020 2:34:29 PM > Firmware compiled time: 02:00:00
2/12/2020 2:34:29 PM > Firmware released date: May 10 2019
2/12/2020 2:34:29 PM > Firmware released time: 12:58:12
2/12/2020 2:34:29 PM > SW Version: 2/12/2020 2:34:30 PM > MPSS.JO.3.0.c12-00015-8937_GENNS_PACK-1.192605.2.201016.1
2/12/2020 2:34:30 PM > IMEI: 356294-09-105864-3
2/12/2020 2:34:30 PM > Bluetooth address: 64:C2E:B3:70:10
2/12/2020 2:34:30 PM > Wi-Fi MAC address: 64:C2E:1E:AD:95
2/12/2020 2:34:30 PM > SPC: 000000
2/12/2020 2:34:31 PM > Performed by 2.9.9 Software version.
2/12/2020 2:34:31 PM > Elapsed Time: 12:00:03 AM
2/12/2020 2:34:57 PM > --------------------------------------------------------------------------------
2/12/2020 2:34:57 PM > Checking data...2/12/2020 2:34:58 PM > OK
2/12/2020 2:34:58 PM > Platform: LG Qualcomm
2/12/2020 2:34:58 PM > Selected port: COM12
2/12/2020 2:34:58 PM > Selected model: LMX410ULML
2/12/2020 2:34:58 PM > Reading info...
2/12/2020 2:35:00 PM > Model ID: LM-X410ULMX410ULML20f
2/12/2020 2:35:00 PM > IMEI: 356294-09-105864-3
2/12/2020 2:35:00 PM > Android version: 8.1.0
2/12/2020 2:35:00 PM > Battery level: 45%
2/12/2020 2:35:00 PM > Mode: Normal
2/12/2020 2:35:00 PM > Firmware compiled date: Apr 18 2019
2/12/2020 2:35:00 PM > Firmware compiled time: 02:00:00
2/12/2020 2:35:00 PM > Firmware released date: May 10 2019
2/12/2020 2:35:00 PM > Firmware released time: 12:58:12
2/12/2020 2:35:00 PM > SW Version: 2/12/2020 2:35:00 PM > MPSS.JO.3.0.c12-00015-8937_GENNS_PACK-1.192605.2.201016.1
2/12/2020 2:35:00 PM > IMEI: 356294-09-105864-3
2/12/2020 2:35:00 PM > Bluetooth address: 64:C2E:B3:70:10
2/12/2020 2:35:01 PM > Wi-Fi MAC address: 64:C2E:1E:AD:95
2/12/2020 2:35:01 PM > SPC: 000000
2/12/2020 2:35:01 PM > Unlocking...
2/12/2020 2:35:02 PM > Write security backup function doesn't work for this device with latest firmware versions. If you'll encounter any problem during Unlock operation - you won't be able to restore the phone to it's initial state, so proceed at your own risk.

Continue?
2/12/2020 2:36:27 PM > Reading QCN...
2/12/2020 2:36:27 PM > Send SPC...2/12/2020 2:36:27 PM > OK
2/12/2020 2:36:27 PM > Reading Mobile Property...2/12/2020 2:36:27 PM > OK
2/12/2020 2:36:27 PM > Reading Feature Mask...2/12/2020 2:36:27 PM > OK
2/12/2020 2:36:28 PM > Reading Roaming List 0...2/12/2020 2:36:28 PM > OK
2/12/2020 2:36:28 PM > Reading NV_Numbered Items...2/12/2020 2:39:15 PM > OK
2/12/2020 2:39:15 PM > Reading NV_Numbered SIM1 Items...2/12/2020 2:42:11 PM > OK
2/12/2020 2:42:12 PM > Reading NV_Numbered SIM2 Items...2/12/2020 2:45:02 PM > OK
2/12/2020 2:45:02 PM > Reading NV Items...2/12/2020 2:45:07 PM > OK
2/12/2020 2:45:07 PM > Reading EFS...2/12/2020 2:45:07 PM > OK
2/12/2020 2:45:07 PM > Reading Provisioning Items...2/12/2020 2:45:24 PM > OK
2/12/2020 2:45:24 PM > Reading QCN done!
2/12/2020 2:45:24 PM > Backup saved to "LMX410ULML_356294091058643_12-02-2020_14-36-27.qcn"
2/12/2020 2:45:24 PM > Switching to Download mode...2/12/2020 2:45:49 PM > OK
2/12/2020 2:45:50 PM > Initializing flash...2/12/2020 2:45:51 PM > OK
2/12/2020 2:45:51 PM > Reading partitions...2/12/2020 2:46:08 PM > OK
2/12/2020 2:46:08 PM > Reading security area...2/12/2020 2:46:29 PM > OK
2/12/2020 2:46:29 PM > Backup saved to "LMX410ULML_356294091058643_12-02-2020_14-45-24.SEC"
2/12/2020 2:46:29 PM > Writing security area...
2/12/2020 2:46:31 PM > Writing cmd...
2/12/2020 2:46:31 PM > reading cmd...
2/12/2020 2:46:31 PM > Read: EXEC...2/12/2020 2:46:31 PM > OK
2/12/2020 2:46:31 PM > Switching to Normal mode...
2/12/2020 2:46:34 PM > Please perform the following steps:
1. Disconnect cable
2. Put phone into Normal mode manually
3. Connect USB cable to then phone
4. Press "Ok" button
2/12/2020 2:51:04 PM > Found model X410U20f*ÿº at port COM12
2/12/2020 2:51:04 PM > Send SPC...2/12/2020 2:51:05 PM > OK
2/12/2020 2:51:05 PM > Writing QCN...
2/12/2020 2:51:05 PM > Writing NV_Numbered Items...2/12/2020 2:51:44 PM > OK
2/12/2020 2:51:45 PM > Writing NV_Numbered SIM1 Items...2/12/2020 2:52:01 PM > OK
2/12/2020 2:52:01 PM > Writing NV_Numbered SIM2 Items...2/12/2020 2:52:18 PM > OK
2/12/2020 2:52:18 PM > Writing QCN done!
2/12/2020 2:52:18 PM > Phone successfully unlocked!
2/12/2020 2:52:18 PM > Rebooting phone...
2/12/2020 2:52:18 PM > Performed by 2.9.9 Software version.
2/12/2020 2:52:18 PM > Elapsed Time: 12:17:22 AM
2/12/2020 3:18:00 PM > --------------------------------------------------------------------------------
2/12/2020 3:18:00 PM > Platform: LG Qualcomm
2/12/2020 3:18:00 PM > Selected port: COM17
2/12/2020 3:18:00 PM > Selected model: LMX410ULML
2/12/2020 3:18:00 PM > Reading info...
2/12/2020 3:18:01 PM > Model ID: LM-X410ULMX410ULML20i
2/12/2020 3:18:01 PM > IMEI: 356294-09-091567-8
2/12/2020 3:18:01 PM > Android version: 8.1.0
2/12/2020 3:18:01 PM > Battery level: 33%
2/12/2020 3:18:01 PM > Mode: Normal
2/12/2020 3:18:01 PM > Firmware compiled date: Jul 08 2019
2/12/2020 3:18:01 PM > Firmware compiled time: 22:00:00
2/12/2020 3:18:01 PM > Firmware released date: Aug 27 2019
2/12/2020 3:18:01 PM > Firmware released time: 12:05:16
2/12/2020 3:18:02 PM > SW Version: 2/12/2020 3:18:02 PM > MPSS.JO.3.0.c12-00015-8937_GENNS_PACK-1.205920.1.212452.1
2/12/2020 3:18:02 PM > IMEI: 356294-09-091567-8
2/12/2020 3:18:02 PM > Bluetooth address: 38:30:F9:E6:33:C2
2/12/2020 3:18:02 PM > Wi-Fi MAC address: 38:30:F9:90:4E:C6
2/12/2020 3:18:02 PM > SPC: 000000
2/12/2020 3:18:03 PM > Performed by 2.9.9 Software version.
2/12/2020 3:18:03 PM > Elapsed Time: 12:00:03 AM
2/12/2020 3:30:48 PM > --------------------------------------------------------------------------------
2/12/2020 3:30:48 PM > Platform: LG Qualcomm
2/12/2020 3:30:48 PM > Selected port: COM17
2/12/2020 3:30:48 PM > Selected model: LMX410ULML
2/12/2020 3:30:48 PM > Reading info...
2/12/2020 3:30:50 PM > Model ID: LM-X410ULMX410ULML20i
2/12/2020 3:30:50 PM > IMEI: 356294-09-091567-8
2/12/2020 3:30:50 PM > Android version: 8.1.0
2/12/2020 3:30:50 PM > Battery level: 37%
2/12/2020 3:30:50 PM > Mode: Normal
2/12/2020 3:30:50 PM > Firmware compiled date: Jul 08 2019
2/12/2020 3:30:50 PM > Firmware compiled time: 22:00:00
2/12/2020 3:30:50 PM > Firmware released date: Aug 27 2019
2/12/2020 3:30:50 PM > Firmware released time: 12:05:16
2/12/2020 3:30:50 PM > SW Version: 2/12/2020 3:30:50 PM > MPSS.JO.3.0.c12-00015-8937_GENNS_PACK-1.205920.1.212452.1
2/12/2020 3:30:50 PM > IMEI: 356294-09-091567-8
2/12/2020 3:30:50 PM > Bluetooth address: 38:30:F9:E6:33:C2
2/12/2020 3:30:51 PM > Wi-Fi MAC address: 38:30:F9:90:4E:C6
2/12/2020 3:30:51 PM > SPC: 000000
2/12/2020 3:30:51 PM > Performed by 2.9.9 Software version.
2/12/2020 3:30:51 PM > Elapsed Time: 12:00:03 AM
2/12/2020 3:30:53 PM > --------------------------------------------------------------------------------
2/12/2020 3:30:53 PM > Checking data...2/12/2020 3:30:54 PM > OK
2/12/2020 3:30:54 PM > Platform: LG Qualcomm
2/12/2020 3:30:54 PM > Selected port: COM17
2/12/2020 3:30:54 PM > Selected model: LMX410ULML
2/12/2020 3:30:54 PM > Reading info...
2/12/2020 3:30:56 PM > Model ID: LM-X410ULMX410ULML20i
2/12/2020 3:30:56 PM > IMEI: 356294-09-091567-8
2/12/2020 3:30:56 PM > Android version: 8.1.0
2/12/2020 3:30:56 PM > Battery level: 37%
2/12/2020 3:30:56 PM > Mode: Normal
2/12/2020 3:30:56 PM > Firmware compiled date: Jul 08 2019
2/12/2020 3:30:56 PM > Firmware compiled time: 22:00:00
2/12/2020 3:30:56 PM > Firmware released date: Aug 27 2019
2/12/2020 3:30:56 PM > Firmware released time: 12:05:16
2/12/2020 3:30:56 PM > SW Version: 2/12/2020 3:30:56 PM > MPSS.JO.3.0.c12-00015-8937_GENNS_PACK-1.205920.1.212452.1
2/12/2020 3:30:56 PM > IMEI: 356294-09-091567-8
2/12/2020 3:30:57 PM > Bluetooth address: 38:30:F9:E6:33:C2
2/12/2020 3:30:57 PM > Wi-Fi MAC address: 38:30:F9:90:4E:C6
2/12/2020 3:30:57 PM > SPC: 000000
2/12/2020 3:30:57 PM > Unlocking...
2/12/2020 3:30:58 PM > Write security backup function doesn't work for this device with latest firmware versions. If you'll encounter any problem during Unlock operation - you won't be able to restore the phone to it's initial state, so proceed at your own risk.

Continue?
2/12/2020 3:40:50 PM > Reading QCN...
2/12/2020 3:40:50 PM > Send SPC...2/12/2020 3:40:50 PM > OK
2/12/2020 3:40:51 PM > Reading Mobile Property...2/12/2020 3:40:51 PM > OK
2/12/2020 3:40:51 PM > Reading Feature Mask...2/12/2020 3:40:51 PM > OK
2/12/2020 3:40:51 PM > Reading Roaming List 0...2/12/2020 3:40:51 PM > OK
2/12/2020 3:40:51 PM > Reading NV_Numbered Items...2/12/2020 3:43:01 PM > OK
2/12/2020 3:43:01 PM > Reading NV_Numbered SIM1 Items...2/12/2020 3:45:10 PM > OK
2/12/2020 3:45:10 PM > Reading NV_Numbered SIM2 Items...2/12/2020 3:47:18 PM > OK
2/12/2020 3:47:18 PM > Reading NV Items...2/12/2020 3:47:23 PM > OK
2/12/2020 3:47:23 PM > Reading EFS...2/12/2020 3:47:23 PM > OK
2/12/2020 3:47:23 PM > Reading Provisioning Items...2/12/2020 3:47:39 PM > OK
2/12/2020 3:47:39 PM > Reading QCN done!
2/12/2020 3:47:39 PM > Backup saved to "LMX410ULML_356294090915678_12-02-2020_15-40-50.qcn"
2/12/2020 3:47:39 PM > Switching to Download mode...2/12/2020 3:48:04 PM > OK
2/12/2020 3:48:04 PM > Initializing flash...2/12/2020 3:48:06 PM > OK
2/12/2020 3:48:06 PM > Reading partitions...2/12/2020 3:48:07 PM > OK
2/12/2020 3:48:07 PM > Reading security area...2/12/2020 3:48:07 PM > Failed!
2/12/2020 3:48:07 PM > LAF Error: 80000119.
2/12/2020 3:48:07 PM > Writing security area...
2/12/2020 3:48:09 PM > Writing cmd...
2/12/2020 3:48:09 PM > reading cmd...
2/12/2020 3:48:11 PM > reading cmd...
2/12/2020 3:48:14 PM > reading cmd...
2/12/2020 3:48:16 PM > reading cmd...
2/12/2020 3:48:18 PM > reading cmd...
2/12/2020 3:48:20 PM > reading cmd...
2/12/2020 3:48:23 PM > reading cmd...
2/12/2020 3:48:25 PM > reading cmd...
2/12/2020 3:48:27 PM > reading cmd...
2/12/2020 3:48:29 PM > reading cmd...
2/12/2020 3:48:31 PM > reading cmd...
2/12/2020 3:48:34 PM > reading cmd...
2/12/2020 3:48:36 PM > reading cmd...
2/12/2020 3:48:38 PM > reading cmd...
2/12/2020 3:48:40 PM > reading cmd...
2/12/2020 3:48:42 PM > reading cmd...
2/12/2020 3:48:45 PM > reading cmd...
2/12/2020 3:48:47 PM > reading cmd...
2/12/2020 3:48:49 PM > reading cmd...
2/12/2020 3:48:51 PM > reading cmd...
2/12/2020 3:48:54 PM > reading cmd...2/12/2020 3:48:56 PM > OK
2/12/2020 3:48:56 PM > Switching to Normal mode...
2/12/2020 3:48:58 PM > Please perform the following steps:
1. Disconnect cable
2. Put phone into Normal mode manually
3. Connect USB cable to then phone
4. Press "Ok" button
2/12/2020 3:53:02 PM > Found model at port COM18
2/12/2020 3:53:03 PM > Send SPC...2/12/2020 3:53:03 PM > OK
2/12/2020 3:53:03 PM > Writing QCN...
2/12/2020 3:53:03 PM > Writing NV_Numbered Items...2/12/2020 3:53:04 PM > Failed!
2/12/2020 3:53:04 PM > Performed by 2.9.9 Software version.
2/12/2020 3:53:04 PM > Elapsed Time: 12:22:11 AM

[Octopus support]

Hello.

Please put the phone into download mode and perform read info operation, post here log.