Lg H872 unlock problem [Answered] - GSM-Forum

yurec170 · 07-07-2021, 18:43

-----------------------------------------------------------------------
Connecting to server 0...OK
Username: yurec170
Authorizing...OK
Checking balance...OK
Your balance: 110 credits.
--------------------------------------------------------------------------------
Work ID: 00000000013B9E0C
Checking data...OK
Platform: LG Qualcomm
Selected port: COM461
Selected model: H872
Reading info...
Model ID: LG-H872
IMEI: 355468-08-138799-5
Android version: 8.0.0
Battery level: 21%
Trying to enable Diagnostics ports...
Found model LGH872AT: ÿh at port COM461
Reading info...
Model ID: LG-H872
IMEI: 355468-08-138799-5
Android version: 8.0.0
Battery level: 21%
Mode: Normal
Firmware compiled date: Dec 19 2018
Firmware compiled time: 22:00:00
Firmware released date: Dec 28 2018
Firmware released time: 16:57:55
SW Version: MPSS.TH.2.0.1.c3.1-00028-M8996FAAAANAZM-
1.167449.1.182474.1
IMEI: 355468-08-138799-5
Bluetooth address: 00:3D:E8:3D:39:7D
Wi-Fi MAC address: B4:F7:A1:8F:C8:FC
SPC: 000000
Unlock operation for H872 will delete all user data on the phone
(contacts, pictures and others)!
Do You want to continue?
Connecting to server 0...OK
Octopus smart card is present.
Checking smart card...OK
Username: yurec170
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 110 credits.
To perform "Unlock" operation you need to have 100 credits.
Prepairing loader...
Step 1...
Step 2...
Step 3...
Copying on SD Card...
Switching to Download mode...OK
Initializing flash...OK
Platform: msm8996
SW version: LGH872AT-01-V20g-310-260-DEC-28-2018-ARB01+
0
Android version: 8.0.0
LAF Version: 1.1
Product ID: YE02S180220001064
IMEI: 355468-08-138799-5
Target operator: TMO
Hardware: rev_10
Reading partitions...
Checking data...
Connecting to phone...OK
Initializing flash...OK
Sending loader...
Connecting to phone...OK
Initializing flash...OK
Prepairing loader...
Executing loader...
Connecting to phone...OK
Initializing flash...OK
Initializing device...
Checking data...
Calculating. Please Wait...
Unlocking...
Phone successfully unlocked!
Rebooting phone...
Performed by 3.1.3.01 Software version.
--------------------------------------------------------------------------------
Connecting to server 0...OK
Username: yurec170
Authorizing...OK
Checking balance...OK
Your balance: 10 credits.

Hello. I was unlock my lg h872 and i lost my credits but he still locked.

Octopus box · 07-08-2021, 07:15

Hello.

Please insert SIM card and record a video with phone's screen, where we can see, that device is locked, then send us link with video we will check.

yurec170 · 07-08-2021, 16:36

https://dropmefiles.com/ulb9J

Octopus support · 07-09-2021, 06:07

Hello.

We added your one more attempt.

Please, try to repeat Unlock operation one more time and post here results. We will check it.

yurec170 · 07-09-2021, 10:39

Hello. I tried again but get the same problem. Phone is still locked

--------------------------------------------------------------------------------
Work ID: 00000000013D8AD7
Checking data...OK
Platform: LG Qualcomm
Selected port: COM461
Selected model: H872
Reading info...
Model ID: LG-H872
IMEI: 355468-08-138799-5
Android version: 8.0.0
Battery level: 43%
Mode: Normal
Firmware compiled date: Dec 19 2018
Firmware compiled time: 22:00:00
Firmware released date: Dec 28 2018
Firmware released time: 16:57:55
SW Version: MPSS.TH.2.0.1.c3.1-00028-M8996FAAAANAZM-
1.167449.1.182474.1
IMEI: 355468-08-138799-5
Bluetooth address: 00:3D:E8:3D:39:7D
Wi-Fi MAC address: B4:F7:A1:8F:C8:FC
SPC: 000000
Unlock operation for H872 will delete all user data on the phone (contacts,
pictures and others)!
Do You want to continue?
Connecting to server 0...OK
Octopus smart card is present.
Checking smart card...OK
Username: yurec170
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 110 credits.
To perform "Unlock" operation you need to have 0 credits.
Prepairing loader...
Step 1...
Step 2...
Step 3...
Copying on SD Card...
Switching to Download mode...OK
Initializing flash...OK
Platform: msm8996
SW version: LGH872AT-01-V20g-310-260-DEC-28-2018-ARB01+0
Android version: 8.0.0
LAF Version: 1.1
Product ID: YE02S180220001064
IMEI: 355468-08-138799-5
Target operator: TMO
Hardware: rev_10
Reading partitions...
Checking data...
Connecting to phone...OK
Initializing flash...OK
Sending loader...
Connecting to phone...OK
Initializing flash...OK
Prepairing loader...
Executing loader...
Connecting to phone...OK
Initializing flash...OK
Initializing device...
Checking data...
Calculating. Please Wait...
Unlocking...
Phone successfully unlocked!
Rebooting phone...
Performed by 3.1.3.01 Software version.

Octopus support · 07-10-2021, 08:32

Hello.

We consulted with our developers and came to the conclusion that the LG G6 series of smartphones have devices that do not lend themselves to our unlocking methods.

This is a specificity of the phone that does not allow unlocking the device. Unfortunately you have one of these devices.

Unfortunately, currently we don't have solution for your device.

07-07-2021, 18:43	#1 (permalink)
yurec170 Major Poster Join Date: Jul 2013 Posts: 47 Member: 1985972 Status: Offline Thanks Meter: 5	Lg H872 unlock problem [Answered] ----------------------------------------------------------------------- Connecting to server 0...OK Username: yurec170 Authorizing...OK Checking balance...OK Your balance: 110 credits. -------------------------------------------------------------------------------- Work ID: 00000000013B9E0C Checking data...OK Platform: LG Qualcomm Selected port: COM461 Selected model: H872 Reading info... Model ID: LG-H872 IMEI: 355468-08-138799-5 Android version: 8.0.0 Battery level: 21% Trying to enable Diagnostics ports... Found model LGH872AT: ÿh at port COM461 Reading info... Model ID: LG-H872 IMEI: 355468-08-138799-5 Android version: 8.0.0 Battery level: 21% Mode: Normal Firmware compiled date: Dec 19 2018 Firmware compiled time: 22:00:00 Firmware released date: Dec 28 2018 Firmware released time: 16:57:55 SW Version: MPSS.TH.2.0.1.c3.1-00028-M8996FAAAANAZM- 1.167449.1.182474.1 IMEI: 355468-08-138799-5 Bluetooth address: 00:3D:E8:3D:39:7D Wi-Fi MAC address: B4:F7:A1:8F:C8:FC SPC: 000000 Unlock operation for H872 will delete all user data on the phone (contacts, pictures and others)! Do You want to continue? Connecting to server 0...OK Octopus smart card is present. Checking smart card...OK Username: yurec170 Authorizing...OK Checking balance...OK Checking operation...OK Sending device information...OK Get credits, needed for current operation...OK Your balance: 110 credits. To perform "Unlock" operation you need to have 100 credits. Prepairing loader... Step 1... Step 2... Step 3... Copying on SD Card... Switching to Download mode...OK Initializing flash...OK Platform: msm8996 SW version: LGH872AT-01-V20g-310-260-DEC-28-2018-ARB01+ 0 Android version: 8.0.0 LAF Version: 1.1 Product ID: YE02S180220001064 IMEI: 355468-08-138799-5 Target operator: TMO Hardware: rev_10 Reading partitions... Checking data... Connecting to phone...OK Initializing flash...OK Sending loader... Connecting to phone...OK Initializing flash...OK Prepairing loader... Executing loader... Connecting to phone...OK Initializing flash...OK Initializing device... Checking data... Calculating. Please Wait... Unlocking... Phone successfully unlocked! Rebooting phone... Performed by 3.1.3.01 Software version. -------------------------------------------------------------------------------- Connecting to server 0...OK Username: yurec170 Authorizing...OK Checking balance...OK Your balance: 10 credits. Hello. I was unlock my lg h872 and i lost my credits but he still locked.

07-08-2021, 07:15	#2 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,847 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,412	Hello. Please insert SIM card and record a video with phone's screen, where we can see, that device is locked, then send us link with video we will check.

07-08-2021, 16:36	#3 (permalink)
yurec170 Major Poster Join Date: Jul 2013 Posts: 47 Member: 1985972 Status: Offline Thanks Meter: 5	https://dropmefiles.com/ulb9J

07-09-2021, 06:07	#4 (permalink)
Octopus support Product Supporter Join Date: Jan 2019 Location: USA, New York Posts: 10,160 Member: 2891705 Status: Online Thanks Meter: 2,141	Hello. We added your one more attempt. Please, try to repeat Unlock operation one more time and post here results. We will check it.

07-09-2021, 10:39	#5 (permalink)
yurec170 Major Poster Join Date: Jul 2013 Posts: 47 Member: 1985972 Status: Offline Thanks Meter: 5	Hello. I tried again but get the same problem. Phone is still locked -------------------------------------------------------------------------------- Work ID: 00000000013D8AD7 Checking data...OK Platform: LG Qualcomm Selected port: COM461 Selected model: H872 Reading info... Model ID: LG-H872 IMEI: 355468-08-138799-5 Android version: 8.0.0 Battery level: 43% Mode: Normal Firmware compiled date: Dec 19 2018 Firmware compiled time: 22:00:00 Firmware released date: Dec 28 2018 Firmware released time: 16:57:55 SW Version: MPSS.TH.2.0.1.c3.1-00028-M8996FAAAANAZM- 1.167449.1.182474.1 IMEI: 355468-08-138799-5 Bluetooth address: 00:3D:E8:3D:39:7D Wi-Fi MAC address: B4:F7:A1:8F:C8:FC SPC: 000000 Unlock operation for H872 will delete all user data on the phone (contacts, pictures and others)! Do You want to continue? Connecting to server 0...OK Octopus smart card is present. Checking smart card...OK Username: yurec170 Authorizing...OK Checking balance...OK Checking operation...OK Sending device information...OK Get credits, needed for current operation...OK Your balance: 110 credits. To perform "Unlock" operation you need to have 0 credits. Prepairing loader... Step 1... Step 2... Step 3... Copying on SD Card... Switching to Download mode...OK Initializing flash...OK Platform: msm8996 SW version: LGH872AT-01-V20g-310-260-DEC-28-2018-ARB01+0 Android version: 8.0.0 LAF Version: 1.1 Product ID: YE02S180220001064 IMEI: 355468-08-138799-5 Target operator: TMO Hardware: rev_10 Reading partitions... Checking data... Connecting to phone...OK Initializing flash...OK Sending loader... Connecting to phone...OK Initializing flash...OK Prepairing loader... Executing loader... Connecting to phone...OK Initializing flash...OK Initializing device... Checking data... Calculating. Please Wait... Unlocking... Phone successfully unlocked! Rebooting phone... Performed by 3.1.3.01 Software version.

07-10-2021, 08:32	#6 (permalink)
Octopus support Product Supporter Join Date: Jan 2019 Location: USA, New York Posts: 10,160 Member: 2891705 Status: Online Thanks Meter: 2,141	Hello. We consulted with our developers and came to the conclusion that the LG G6 series of smartphones have devices that do not lend themselves to our unlocking methods. This is a specificity of the phone that does not allow unlocking the device. Unfortunately you have one of these devices. Unfortunately, currently we don't have solution for your device.