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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG


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Old 04-23-2022, 15:37   #1 (permalink)
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please refund credit : LM-G810EA [Answered]


Log file "C:\Program Files (x86)\Octoplus\Octoplus_LG\LOG\22-04-2022_20-12-26.log" created.
4/22/2022 8:12:32 PM > Searching for server...
4/22/2022 8:12:34 PM > Trying to ping server...0
4/22/2022 8:12:34 PM > Trying to ping server...14/22/2022 8:12:34 PM > ok
4/22/2022 8:12:34 PM > Trying connect to server...
4/22/2022 8:12:34 PM > Searching installed cards...
4/22/2022 8:12:34 PM > Found card with s/n: 0000C75F
4/22/2022 8:12:34 PM > Server check...
4/22/2022 8:12:35 PM > Server Check succesfull!
4/22/2022 8:12:35 PM > Server Check succesfull!
4/22/2022 8:12:36 PM > Welcome to Octoplus/Octopus Box LG Software version 3.1.7
4/22/2022 8:12:36 PM > Card S/N : 000000C75F
4/22/2022 8:12:42 PM > INI FUpdateInfo Done!
4/22/2022 8:12:42 PM > INI FShowUpdateInfo start
4/22/2022 8:12:42 PM > INI FShowUpdateInfo 1
4/22/2022 8:12:53 PM > --------------------------------------------------------------------------------
4/22/2022 8:12:53 PM > Transport: Connected
4/22/2022 8:12:55 PM > Authorized.
4/22/2022 8:12:57 PM > Work ID: 0000000001A933B5
4/22/2022 8:12:57 PM > Checking data...4/22/2022 8:12:58 PM > OK
4/22/2022 8:12:58 PM > Platform: LG Qualcomm
4/22/2022 8:12:58 PM > Selected port: COM287
4/22/2022 8:12:58 PM > Selected model: G810EA
4/22/2022 8:12:58 PM > Reading info...
4/22/2022 8:13:00 PM > Model ID: LM-G810EA
4/22/2022 8:13:00 PM > IMEI: 356070-10-374029-9
4/22/2022 8:13:00 PM > Android version: 11
4/22/2022 8:13:00 PM > Battery level: 25%
4/22/2022 8:13:00 PM > Mode: Normal
4/22/2022 8:13:00 PM > Firmware compiled date: Nov 11 2021
4/22/2022 8:13:00 PM > Firmware compiled time: 21:00:00
4/22/2022 8:13:00 PM > Firmware released date: Nov 26 2021
4/22/2022 8:13:00 PM > Firmware released time: 23:00:05
4/22/2022 8:13:00 PM > SW Version: 4/22/2022 8:13:00 PM > MPSS.HE.1.0.c4-00116-SM8150_GEN_PACK-1.445324.3.449605.7
4/22/2022 8:13:00 PM > IMEI: 356070-10-374029-9
4/22/2022 8:13:00 PM > SPC: 000000
4/22/2022 8:13:01 PM > Fixing IMEI...
4/22/2022 8:13:01 PM > New IMEI: 357386-04-124499-9
4/22/2022 8:13:01 PM > Write security backup function doesn't work for this device with latest firmware versions. If you'll encounter any problem during Repair IMEI operation - you won't be able to restore the phone to it's initial state, so proceed at your own risk.

Continue?
4/22/2022 8:13:03 PM > Initializing ADB...4/22/2022 8:13:05 PM > OK
4/22/2022 8:13:05 PM > Waiting for phone...4/22/2022 8:13:07 PM > OK
4/22/2022 8:13:08 PM > Model ID: LM-G810EA
4/22/2022 8:13:08 PM > Phone firmware version: LMG810AT-00-V30a-LAO-COM-NOV-26-2021+0
4/22/2022 8:13:08 PM > Kernel version: 4.14.190-perf+ (jenkins@si-ch1-bld119) (clang version 10.0.7 for Android NDK, GNU ld (binutils-2.27-bd24d23f) 2.27.0.20170315) #1 SMP PREEMPT Sat Nov 27 00:11:03 IST 202
4/22/2022 8:13:09 PM > Android version: 11
4/22/2022 8:13:09 PM > Hardware: Qualcomm Technologies, Inc SM8150 AArch64 Processor rev 14 (aarch64)
4/22/2022 8:13:09 PM > Target operator: OPEN
4/22/2022 8:13:09 PM > Connecting to server 0...4/22/2022 8:13:10 PM > OK
4/22/2022 8:13:10 PM > Octopus smart card is present.
4/22/2022 8:13:10 PM > Checking smart card...4/22/2022 8:13:13 PM > OK
4/22/2022 8:13:13 PM > Username: alaa-almousa
4/22/2022 8:13:13 PM > Authorizing...4/22/2022 8:13:13 PM > Failed!
4/22/2022 8:13:14 PM > Login error: Wrong password!
4/22/2022 8:13:14 PM > Performed by 3.1.7 Software version.
4/22/2022 8:13:14 PM > Elapsed Time: 12:00:21 AM
4/22/2022 8:13:24 PM > --------------------------------------------------------------------------------
4/22/2022 8:13:24 PM > Connecting to server 0...4/22/2022 8:13:25 PM > OK
4/22/2022 8:13:25 PM > Username: mhammadleo
4/22/2022 8:13:25 PM > Authorizing...4/22/2022 8:13:27 PM > OK
4/22/2022 8:13:27 PM > Checking balance...4/22/2022 8:13:27 PM > OK
4/22/2022 8:13:27 PM > Your balance: 451 credits.
4/22/2022 8:13:30 PM > --------------------------------------------------------------------------------
4/22/2022 8:13:30 PM > Transport: Connected
4/22/2022 8:13:31 PM > Authorized.
4/22/2022 8:13:31 PM > Work ID: 0000000001A933D9
4/22/2022 8:13:31 PM > Checking data...4/22/2022 8:13:32 PM > OK
4/22/2022 8:13:32 PM > Platform: LG Qualcomm
4/22/2022 8:13:32 PM > Selected port: COM287
4/22/2022 8:13:32 PM > Selected model: G810EA
4/22/2022 8:13:32 PM > Reading info...
4/22/2022 8:13:34 PM > Model ID: LM-G810EA
4/22/2022 8:13:34 PM > IMEI: 356070-10-374029-9
4/22/2022 8:13:34 PM > Android version: 11
4/22/2022 8:13:34 PM > Battery level: 24%
4/22/2022 8:13:34 PM > Mode: Normal
4/22/2022 8:13:34 PM > Firmware compiled date: Nov 11 2021
4/22/2022 8:13:34 PM > Firmware compiled time: 21:00:00
4/22/2022 8:13:34 PM > Firmware released date: Nov 26 2021
4/22/2022 8:13:34 PM > Firmware released time: 23:00:05
4/22/2022 8:13:34 PM > SW Version: 4/22/2022 8:13:34 PM > MPSS.HE.1.0.c4-00116-SM8150_GEN_PACK-1.445324.3.449605.7
4/22/2022 8:13:34 PM > IMEI: 356070-10-374029-9
4/22/2022 8:13:34 PM > SPC: 000000
4/22/2022 8:13:34 PM > Fixing IMEI...
4/22/2022 8:13:34 PM > New IMEI: 357386-04-124499-9
4/22/2022 8:13:35 PM > Write security backup function doesn't work for this device with latest firmware versions. If you'll encounter any problem during Repair IMEI operation - you won't be able to restore the phone to it's initial state, so proceed at your own risk.

Continue?
4/22/2022 8:13:36 PM > Initializing ADB...4/22/2022 8:13:38 PM > OK
4/22/2022 8:13:38 PM > Waiting for phone...4/22/2022 8:13:38 PM > OK
4/22/2022 8:13:39 PM > Model ID: LM-G810EA
4/22/2022 8:13:39 PM > Phone firmware version: LMG810AT-00-V30a-LAO-COM-NOV-26-2021+0
4/22/2022 8:13:40 PM > Kernel version: 4.14.190-perf+ (jenkins@si-ch1-bld119) (clang version 10.0.7 for Android NDK, GNU ld (binutils-2.27-bd24d23f) 2.27.0.20170315) #1 SMP PREEMPT Sat Nov 27 00:11:03 IST 202
4/22/2022 8:13:40 PM > Android version: 11
4/22/2022 8:13:40 PM > Hardware: Qualcomm Technologies, Inc SM8150 AArch64 Processor rev 14 (aarch64)
4/22/2022 8:13:40 PM > Target operator: OPEN
4/22/2022 8:13:40 PM > Connecting to server 0...4/22/2022 8:13:41 PM > OK
4/22/2022 8:13:41 PM > Octopus smart card is present.
4/22/2022 8:13:41 PM > Checking smart card...4/22/2022 8:13:44 PM > OK
4/22/2022 8:13:44 PM > Username: mhammadleo
4/22/2022 8:13:44 PM > Authorizing...4/22/2022 8:13:46 PM > OK
4/22/2022 8:13:46 PM > Checking balance...4/22/2022 8:13:47 PM > OK
4/22/2022 8:13:47 PM > Checking operation...4/22/2022 8:13:48 PM > OK
4/22/2022 8:13:48 PM > Sending device information...4/22/2022 8:13:49 PM > OK
4/22/2022 8:13:49 PM > Get credits, needed for current operation...4/22/2022 8:13:50 PM > OK
4/22/2022 8:13:50 PM > Your balance: 451 credits.
4/22/2022 8:13:50 PM > To perform "Repair IMEI" operation you need to have 100 credits.
4/22/2022 8:13:52 PM > Sending loader...
4/22/2022 8:14:18 PM > dem size00000160
4/22/2022 8:14:19 PM > Prepairing for change protect status...4/22/2022 8:14:45 PM > OK
4/22/2022 8:14:49 PM > Skip Read/Write QCN
4/22/2022 8:14:49 PM > Switching to Download mode...4/22/2022 8:15:15 PM > OK
4/22/2022 8:15:15 PM > Initializing flash...4/22/2022 8:15:17 PM > OK
4/22/2022 8:15:18 PM > Platform: msmnile
4/22/2022 8:15:18 PM > SW version: 4/22/2022 8:15:18 PM > LMG810EAAT-00-V30a-LAO-SI-NOV-26-2021+0
4/22/2022 8:15:18 PM > Android version: 11
4/22/2022 8:15:18 PM > LAF Version: 1.1
4/22/2022 8:15:18 PM > Product ID:
4/22/2022 8:15:18 PM > IMEI: 356070-10-374029-9
4/22/2022 8:15:18 PM > Target operator: LAO
4/22/2022 8:15:18 PM > Hardware: rev_10
4/22/2022 8:15:18 PM > Reading partitions...4/22/2022 8:15:24 PM > OK
4/22/2022 8:15:24 PM > Reading security area...4/22/2022 8:15:25 PM > Failed!
4/22/2022 8:15:25 PM > LAF Error: 80000119.
4/22/2022 8:15:25 PM > Writing security area...
4/22/2022 8:15:27 PM > Execute : 0x00A9
4/22/2022 8:15:27 PM > Writing cmd...
4/22/2022 8:15:27 PM > reading cmd...
4/22/2022 8:15:27 PM > Read: EXEC...
4/22/2022 8:15:29 PM > Execute : 0x00A9
4/22/2022 8:15:30 PM > Writing cmd...
4/22/2022 8:15:30 PM > reading cmd...
4/22/2022 8:15:30 PM > Read: EXEC...
4/22/2022 8:15:30 PM > Please, put the phone in EDL Mode (Qualcomm 9008):
1. Press and hold "Vol-" and "Power" buttons.
2. As soon as the screen turns off, keep holding the "Vol-" and "Power" buttons and simultaneously press "Vol+" few times quickly.
3. Check PC Device Manager, a new device should appear "Qualcomm HS-USB QDLoader 9008".

4/22/2022 8:50:25 PM > Access violation at address 00C53593 in module 'OctoplusLG.exe'. Read of address 00000004
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Old 04-23-2022, 16:34   #2 (permalink)
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Hello.

We added you one more attempt.

Please, perform operation again and do correctly the next steps:
Quote:
Please, put the phone in EDL Mode (Qualcomm 9008):
1. Press and hold "Vol-" and "Power" buttons.
2. As soon as the screen turns off, keep holding the "Vol-" and "Power" buttons and simultaneously press "Vol+" few times quickly.
3. Check PC Device Manager, a new device should appear "Qualcomm HS-USB QDLoader 9008".
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