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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG


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Old 04-18-2020, 01:47   #1 (permalink)
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lg x420EMW unlock question [Answered]


hello team.
I tried to unlock a lg x420emw.no succes but credit lost.please refund it if possible.

here is log Welcome to Octoplus/Octopus Box LG Software version 3.0.1
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG MTK
Selected port: COM14
Selected baudrate: 921600
Selected model: X420EMW
Selected USB connection type
Please, disconnect cable, reconnect battery, connect P999 cable
(with 910k resistor)
or
Reconnect battery, press and hold "Vol+" for 10 seconds and
connect Micro USB cable.Failed!
Could not detect mode.
Performed by 3.0.1 Software version.
--------------------------------------------------------------------------------
Platform: LG MTK
Selected port: COM14
Selected baudrate: 921600
Selected model: X420EMW
Selected USB connection type
Please, disconnect cable, reconnect battery, connect P999 cable
(with 910k resistor)
or
Reconnect battery, press and hold "Vol+" for 10 seconds and
connect Micro USB cable.Canceled!
Performed by 3.0.1 Software version.
--------------------------------------------------------------------------------
Platform: LG MTK
Selected port: COM8
Selected baudrate: 921600
Selected model: X420EMW
Selected USB connection type
Please, disconnect cable, reconnect battery, connect P999 cable
(with 910k resistor)
or
Reconnect battery, press and hold "Vol+" for 10 seconds and
connect Micro USB cable.Failed!
Could not detect mode.
Performed by 3.0.1 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG MTK
Selected port: COM8
Selected baudrate: 921600
Selected model: X420EMW
Selected USB connection type
Please, disconnect cable, reconnect battery, connect P999 cable
(with 910k resistor)
or
Reconnect battery, press and hold "Vol+" for 10 seconds and
connect Micro USB cable.Canceled!
Performed by 3.0.1 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG MTK
Selected port: COM8
Selected baudrate: 921600
Selected model: X420EMW
Selected USB connection type
Please, disconnect cable, reconnect battery, connect P999 cable
(with 910k resistor)
or
Reconnect battery, press and hold "Vol+" for 10 seconds and
connect Micro USB cable.Canceled!
Performed by 3.0.1 Software version.
--------------------------------------------------------------------------------
Platform: LG MTK
Selected port: COM13
Selected baudrate: 921600
Selected model: X420EMW
Selected USB connection type
Please, disconnect cable, reconnect battery, connect P999 cable
(with 910k resistor)
or
Reconnect battery, press and hold "Vol+" for 10 seconds and
connect Micro USB cable.Canceled!
Performed by 3.0.1 Software version.
--------------------------------------------------------------------------------
Platform: LG MTK
Selected port: COM14
Selected baudrate: 921600
Selected model: X420EMW
Selected USB connection type
Please, disconnect cable, reconnect battery, connect P999 cable
(with 910k resistor)
or
Reconnect battery, press and hold "Vol+" for 10 seconds and
connect Micro USB cable.
Phone found at port COM31
Mode: Emergency
Initializing flash...OK
Model ID: LM-X420EMW
Platform: mt6765
Android version: 8.1.0
SW version: LMX420EMWAT-64-V10e-EEA-XX-JUL-05-2019+0
LAF Version: 1.1
Product ID: 96JGAD29BFZA03HGK
IMEI: 353615-10-525169-6
Target operator: LAO
Hardware: rev_11
Battery level: 94%
Reading partitions...OK
LAF Error: 00000000.
Checking security...OK
--------------------------------------------------------------------------------
IMEI A: 353615-10-525169-6
IMEI B: Bad
Bluetooth address: Unknown
Wi-Fi MAC address: Unknown
--------------------------------------------------------------------------------
Performed by 3.0.1 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG MTK
Selected port: COM14
Selected baudrate: 921600
Selected model: X420EMW
Selected USB connection type
Please, disconnect cable, reconnect battery, connect P999 cable
(with 910k resistor)
or
Reconnect battery, press and hold "Vol+" for 10 seconds and
connect Micro USB cable.
Phone found at port COM31
Mode: Emergency
Initializing flash...OK
Model ID: LM-X420EMW
Platform: mt6765
Android version: 8.1.0
SW version: LMX420EMWAT-64-V10e-EEA-XX-JUL-05-2019+0
LAF Version: 1.1
Product ID: 96JGAD29BFZA03HGK
IMEI: 353615-10-525169-6
Target operator: LAO
Hardware: rev_11
Battery level: 94%
Reading partitions...OK
LAF Error: 00000000.
Checking security...OK
--------------------------------------------------------------------------------
IMEI A: 353615-10-525169-6
IMEI B: Bad
Bluetooth address: Unknown
Wi-Fi MAC address: Unknown
--------------------------------------------------------------------------------
Write security backup function doesn't work for this device with
latest firmware versions. If you'll encounter any problem during
Unlock operation - you won't be able to restore the phone to it's
initial state, so proceed at your own risk.

Continue?
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username:
Authorizing...Failed!
Performed by 3.0.1 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG MTK
Selected port: COM14
Selected baudrate: 921600
Selected model: X420EMW
Selected USB connection type
Please, disconnect cable, reconnect battery, connect P999 cable
(with 910k resistor)
or
Reconnect battery, press and hold "Vol+" for 10 seconds and
connect Micro USB cable.
Phone found at port COM31
Mode: Emergency
Initializing flash...OK
Model ID: LM-X420EMW
Platform: mt6765
Android version: 8.1.0
SW version: LMX420EMWAT-64-V10e-EEA-XX-JUL-05-2019+0
LAF Version: 1.1
Product ID: 96JGAD29BFZA03HGK
IMEI: 353615-10-525169-6
Target operator: LAO
Hardware: rev_11
Battery level: 95%
Reading partitions...OK
LAF Error: 00000000.
Checking security...OK
--------------------------------------------------------------------------------
IMEI A: 353615-10-525169-6
IMEI B: Bad
Bluetooth address: Unknown
Wi-Fi MAC address: Unknown
--------------------------------------------------------------------------------
Write security backup function doesn't work for this device with
latest firmware versions. If you'll encounter any problem during
operation - you won't be able to restore the phone to it's initial
state, so proceed at your own risk.

Continue?
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username:
Authorizing...Failed!
Performed by 3.0.1 Software version.
--------------------------------------------------------------------------------
Connecting to server ...OK
Username: oct_1HwXBCh
Authorizing...OK
Checking balance...OK
Your balance: 100 credits.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG MTK
Selected port: COM14
Selected baudrate: 921600
Selected model: X420EMW
Selected USB connection type
Please, disconnect cable, reconnect battery, connect P999 cable
(with 910k resistor)
or
Reconnect battery, press and hold "Vol+" for 10 seconds and
connect Micro USB cable.
Phone found at port COM31
Mode: Emergency
Initializing flash...OK
Model ID: LM-X420EMW
Platform: mt6765
Android version: 8.1.0
SW version: LMX420EMWAT-64-V10e-EEA-XX-JUL-05-2019+0
LAF Version: 1.1
Product ID: 96JGAD29BFZA03HGK
IMEI: 353615-10-525169-6
Target operator: LAO
Hardware: rev_11
Battery level: 100%
Reading partitions...OK
LAF Error: 00000000.
Checking security...OK
--------------------------------------------------------------------------------
IMEI A: 353615-10-525169-6
IMEI B: Bad
Bluetooth address: Unknown
Wi-Fi MAC address: Unknown
--------------------------------------------------------------------------------
Write security backup function doesn't work for this device with
latest firmware versions. If you'll encounter any problem during
operation - you won't be able to restore the phone to it's initial
state, so proceed at your own risk.

Continue?
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username: oct_1HwXBCh
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 100 credits.
To perform "" operation you need to have 100 credits.
Unlocking...OK
Writing security area...OK
Removing write protection...Failed!
An error has been occured during reading.
Performed by 3.0.1 Software version.
--------------------------------------------------------------------------------
Connecting to server ...OK
Username: oct_1HwXBCh
Authorizing...OK
Checking balance...OK
Your balance: 0 credits.
--------------------------------------------------------------------------------
Connecting to server ...OK
Username: oct_1HwXBCh
Authorizing...OK
Checking balance...OK
Your balance: 0 credits.
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Old 04-18-2020, 08:40   #2 (permalink)
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Hello.

We added you one more attempt.

Please download and install latest test software version 3.0.1.02 from the Support Area (LG/TEST SOFTWARE/), put the phone into download mode then repeat the Unlock operation once again.

Quote:
To enter Support Area, press "Go to support" button on "Support & options" tab of the Software.
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Old 04-19-2020, 16:25   #3 (permalink)
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Welcome to Octoplus/Octopus Box LG Software version 3.0.1
Connecting to server support2.octoplusbox.com:82...OK
Authorizing...OK
--------------------------------------------------------------------------------
Platform: LG MTK
Selected port: COM13
Selected baudrate: 921600
Selected model: X420EMW
Selected USB connection type
Please, disconnect cable, reconnect battery, connect P999 cable
(with 910k resistor)
or
Reconnect battery, press and hold "Vol+" for 10 seconds and
connect Micro USB cable.
Phone found at port COM14
Mode: Emergency
Initializing flash...OK
Model ID: LM-X420EMW
Platform: mt6765
Android version: 8.1.0
SW version: LMX420EMWAT-64-V10e-EEA-XX-JUL-05-2019+0
LAF Version: 1.1
Product ID: 96JGAD29BFZA03HGK
IMEI: 353615-10-525169-6
Target operator: LAO
Hardware: rev_11
Battery level: 80%
Reading partitions...OK
Checking security...
Checking security passed!
--------------------------------------------------------------------------------
IMEI A: 353615-10-525169-6
IMEI B: 353615-10-525170-4
Bluetooth address: 98:B8:BA:A9:32:1A
Wi-Fi MAC address: 98:B8:BA:1F:1D:23
SPC: 000000
--------------------------------------------------------------------------------
Performed by 3.0.1 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG MTK
Selected port: COM13
Selected baudrate: 921600
Selected model: X420EMW
Selected USB connection type
Please, disconnect cable, reconnect battery, connect P999 cable
(with 910k resistor)
or
Reconnect battery, press and hold "Vol+" for 10 seconds and
connect Micro USB cable.
Phone found at port COM14
Mode: Emergency
Initializing flash...OK
Model ID: LM-X420EMW
Platform: mt6765
Android version: 8.1.0
SW version: LMX420EMWAT-64-V10e-EEA-XX-JUL-05-2019+0
LAF Version: 1.1
Product ID: 96JGAD29BFZA03HGK
IMEI: 353615-10-525169-6
Target operator: LAO
Hardware: rev_11
Battery level: 81%
Reading partitions...OK
Checking security...
Checking security passed!
--------------------------------------------------------------------------------
IMEI A: 353615-10-525169-6
IMEI B: 353615-10-525170-4
Bluetooth address: 98:B8:BA:A9:32:1A
Wi-Fi MAC address: 98:B8:BA:1F:1D:23
SPC: 000000
--------------------------------------------------------------------------------
Write security backup function doesn't work for this device with
latest firmware versions. If you'll encounter any problem during
Unlock operation - you won't be able to restore the phone to it's
initial state, so proceed at your own risk.

Continue?
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username: oct_1HwXBCh
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 100 credits.
To perform "Unlock" operation you need to have 100 credits.
Reading security area...OK
Backup saved to "X420EMW_353615105251696_19-04-2020_17-
11-13.EEP"
Unlocking...OK
Writing security area...OK
Removing write protection...OK
Reconnecting phone...
Please, perform the following steps:
1. Press and hold "Vol-", "Vol+" and "Power" buttons.
2. When the image disappears, release "Vol-" and "Power"
buttons.
3. Hold "Vol+" until phone enter in Download mode, then press
"OK" button.
Phone found at port COM14
Mode: Emergency
Initializing flash...OK
Erasing part 1...OK
Reconnecting phone...
Please, perform the following steps:
1. Press and hold "Vol-", "Vol+" and "Power" buttons.
2. When the image disappears, release "Vol-" and "Power"
buttons.
3. Hold "Vol+" until phone enter in Download mode, then press
"OK" button.
Phone found at port COM14
Mode: Emergency
Initializing flash...OK
Erasing part 2...OK
Phone successfully unlocked!
Please, reboot the phone manually.
Performed by 3.0.1 Software version.




phone hang on lg logo after unlock, please help me
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Old 04-19-2020, 16:38   #4 (permalink)
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help needed

I forgot to install lg 3,0,1,02 as you told me,
I used lg 3.0,1 to unlock it
it hang on lg logo after unlock please give me a latest try
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Old 04-20-2020, 08:44   #5 (permalink)
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This is the last time when we've added You an attempt!
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Old 04-22-2020, 20:03   #6 (permalink)
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i had same issue now my phone hang on logo and it diduct my credit

4/22/2020 6:10:32 PM > Trying to ping server...4/22/2020 6:10:32 PM > ok
4/22/2020 6:10:32 PM > Trying connect to server...
4/22/2020 6:10:33 PM > Server greeting: Card updates server v.2.2
4/22/2020 6:10:35 PM > Searching installed cards...
4/22/2020 6:10:35 PM > Found card with s/n: 10000305D
4/22/2020 6:10:35 PM > Server check...
4/22/2020 6:10:38 PM > Server Check succesfull!
4/22/2020 6:10:38 PM > Server Check succesfull!
4/22/2020 6:10:39 PM > Welcome to Octoplus/Octopus Box LG Software version 3.0.0.01
4/22/2020 6:10:46 PM > INI FUpdateInfo Done!
4/22/2020 6:10:46 PM > INI FShowUpdateInfo start
4/22/2020 6:10:46 PM > INI FShowUpdateInfo 1
4/22/2020 6:13:45 PM > --------------------------------------------------------------------------------
4/22/2020 6:13:45 PM > Connecting to server ...4/22/2020 6:13:48 PM > OK
4/22/2020 6:13:48 PM > Username: aminu
4/22/2020 6:13:48 PM > Authorizing...4/22/2020 6:13:52 PM > OK
4/22/2020 6:13:52 PM > Checking balance...4/22/2020 6:13:54 PM > OK
4/22/2020 6:13:54 PM > Your balance: 100 credits.
4/22/2020 6:14:06 PM > --------------------------------------------------------------------------------
4/22/2020 6:14:06 PM > Checking data...4/22/2020 6:14:07 PM > OK
4/22/2020 6:14:07 PM > Platform: LG MTK
4/22/2020 6:14:07 PM > Selected port: COM116
4/22/2020 6:14:07 PM > Selected baudrate: 921600
4/22/2020 6:14:07 PM > Selected model: X120EMW
4/22/2020 6:14:07 PM > Selected USB connection type
4/22/2020 6:14:08 PM > Please, disconnect cable, reconnect battery, connect P999 cable (with 910k resistor)
4/22/2020 6:14:08 PM > or
4/22/2020 6:14:08 PM > Reconnect battery, press and hold "Vol+" for 10 seconds and connect Micro USB cable.
4/22/2020 6:15:45 PM > Phone found at port COM40
4/22/2020 6:15:45 PM > Mode: Emergency
4/22/2020 6:15:45 PM > Initializing flash...4/22/2020 6:15:47 PM > OK
4/22/2020 6:15:48 PM > Model ID: LM-X120EMW
4/22/2020 6:15:48 PM > Platform: mt6739
4/22/2020 6:15:48 PM > Android version: 9
4/22/2020 6:15:48 PM > SW version: LMX120EMWAT-64-V10f-EEA-XX-JUN-17-2019+0
4/22/2020 6:15:48 PM > LAF Version: 1.1
4/22/2020 6:15:48 PM > Product ID: WI10S190717016866
4/22/2020 6:15:48 PM > IMEI: 356276-10-166219-1
4/22/2020 6:15:48 PM > Target operator: LAO
4/22/2020 6:15:48 PM > Hardware: rev_10
4/22/2020 6:15:48 PM > Battery level: 71%
4/22/2020 6:15:48 PM > Reading partitions...4/22/2020 6:15:48 PM > OK
4/22/2020 6:15:55 PM > Checking security...
4/22/2020 6:16:01 PM > offs: 05080000
4/22/2020 6:16:01 PM > Checking security passed!
4/22/2020 6:16:01 PM > --------------------------------------------------------------------------------
4/22/2020 6:16:01 PM > IMEI A: 356276-10-166219-1
4/22/2020 6:16:01 PM > IMEI B: 356276-10-166220-9
4/22/2020 6:16:01 PM > Bluetooth address: AC:F6:F7:6D:EA:F1
4/22/2020 6:16:01 PM > Wi-Fi MAC address: AC:F6:F7:E3:E1:BF
4/22/2020 6:16:01 PM > SPC: 000000
4/22/2020 6:16:01 PM > --------------------------------------------------------------------------------
4/22/2020 6:16:01 PM > Write security backup function doesn't work for this device with latest firmware versions. If you'll encounter any problem during Unlock operation - you won't be able to restore the phone to it's initial state, so proceed at your own risk.

Continue?
4/22/2020 6:18:45 PM > Connecting to server...4/22/2020 6:18:48 PM > OK
4/22/2020 6:18:48 PM > Octopus smart card is present.
4/22/2020 6:18:48 PM > Checking smart card...4/22/2020 6:18:56 PM > OK
4/22/2020 6:18:56 PM > Username: aminu
4/22/2020 6:18:56 PM > Authorizing...4/22/2020 6:18:59 PM > OK
4/22/2020 6:18:59 PM > Checking balance...4/22/2020 6:19:01 PM > OK
4/22/2020 6:19:01 PM > Checking operation...4/22/2020 6:19:05 PM > OK
4/22/2020 6:19:07 PM > Sending device information...4/22/2020 6:19:09 PM > OK
4/22/2020 6:19:09 PM > Get credits, needed for current operation...4/22/2020 6:19:11 PM > OK
4/22/2020 6:19:11 PM > Your balance: 100 credits.
4/22/2020 6:19:11 PM > To perform "Unlock" operation you need to have 100 credits.
4/22/2020 6:19:27 PM > Reading security area...4/22/2020 6:19:27 PM > Failed!
4/22/2020 6:19:31 PM > Performed by 3.0.0.01 Software version.
4/22/2020 6:19:31 PM > Elapsed Time: 12:05:24 AM
4/22/2020 6:19:41 PM > --------------------------------------------------------------------------------
4/22/2020 6:19:41 PM > Checking data...4/22/2020 6:19:42 PM > OK
4/22/2020 6:19:42 PM > Platform: LG MTK
4/22/2020 6:19:42 PM > Selected port: COM116
4/22/2020 6:19:42 PM > Selected baudrate: 921600
4/22/2020 6:19:42 PM > Selected model: X120EMW
4/22/2020 6:19:42 PM > Selected USB connection type
4/22/2020 6:19:43 PM > Please, disconnect cable, reconnect battery, connect P999 cable (with 910k resistor)
4/22/2020 6:19:43 PM > or
4/22/2020 6:19:43 PM > Reconnect battery, press and hold "Vol+" for 10 seconds and connect Micro USB cable.
4/22/2020 6:19:44 PM > Phone found at port COM40
4/22/2020 6:19:44 PM > Mode: Emergency
4/22/2020 6:19:44 PM > Initializing flash...4/22/2020 6:19:46 PM > OK
4/22/2020 6:19:47 PM > Model ID: LM-X120EMW
4/22/2020 6:19:47 PM > Platform: mt6739
4/22/2020 6:19:47 PM > Android version: 9
4/22/2020 6:19:47 PM > SW version: LMX120EMWAT-64-V10f-EEA-XX-JUN-17-2019+0
4/22/2020 6:19:47 PM > LAF Version: 1.1
4/22/2020 6:19:47 PM > Product ID: WI10S190717016866
4/22/2020 6:19:47 PM > IMEI: 356276-10-166219-1
4/22/2020 6:19:47 PM > Target operator: LAO
4/22/2020 6:19:47 PM > Hardware: rev_10
4/22/2020 6:19:47 PM > Battery level: 72%
4/22/2020 6:19:47 PM > Reading partitions...4/22/2020 6:19:47 PM > OK
4/22/2020 6:19:53 PM > Checking security...
4/22/2020 6:19:59 PM > offs: 05080000
4/22/2020 6:19:59 PM > Checking security passed!
4/22/2020 6:19:59 PM > --------------------------------------------------------------------------------
4/22/2020 6:19:59 PM > IMEI A: 356276-10-166219-1
4/22/2020 6:19:59 PM > IMEI B: 356276-10-166220-9
4/22/2020 6:19:59 PM > Bluetooth address: AC:F6:F7:6D:EA:F1
4/22/2020 6:19:59 PM > Wi-Fi MAC address: AC:F6:F7:E3:E1:BF
4/22/2020 6:19:59 PM > SPC: 000000
4/22/2020 6:19:59 PM > --------------------------------------------------------------------------------
4/22/2020 6:19:59 PM > Write security backup function doesn't work for this device with latest firmware versions. If you'll encounter any problem during Unlock operation - you won't be able to restore the phone to it's initial state, so proceed at your own risk.

Continue?
4/22/2020 6:20:06 PM > Connecting to server...4/22/2020 6:20:08 PM > OK
4/22/2020 6:20:08 PM > Octopus smart card is present.
4/22/2020 6:20:08 PM > Checking smart card...4/22/2020 6:20:15 PM > OK
4/22/2020 6:20:15 PM > Username: aminu
4/22/2020 6:20:15 PM > Authorizing...4/22/2020 6:20:17 PM > OK
4/22/2020 6:20:17 PM > Checking balance...4/22/2020 6:20:19 PM > OK
4/22/2020 6:20:19 PM > Checking operation...4/22/2020 6:20:22 PM > OK
4/22/2020 6:20:24 PM > Sending device information...4/22/2020 6:20:25 PM > OK
4/22/2020 6:20:25 PM > Get credits, needed for current operation...4/22/2020 6:20:27 PM > OK
4/22/2020 6:20:27 PM > Your balance: 100 credits.
4/22/2020 6:20:27 PM > To perform "Unlock" operation you need to have 100 credits.
4/22/2020 6:20:42 PM > Reading security area...4/22/2020 6:20:47 PM > OK
4/22/2020 6:20:47 PM > Backup saved to "X120EMW_356276101662191_22-04-2020_18-20-47.EEP"
4/22/2020 6:20:47 PM > Unlocking...4/22/2020 6:20:47 PM > OK
4/22/2020 6:20:49 PM > Writing security area...4/22/2020 6:20:53 PM > OK
4/22/2020 6:20:54 PM > Removing write protection...
4/22/2020 6:21:05 PM > Execute : 0x00F5
4/22/2020 6:21:05 PM > Writing cmd...
4/22/2020 6:21:05 PM > reading cmd...
4/22/2020 6:21:05 PM > Read: EXEC...4/22/2020 6:21:25 PM > OK
4/22/2020 6:21:25 PM > Reconnecting phone...
4/22/2020 6:21:27 PM > Please, perform the following steps:
1. Press and hold "Vol-", "Vol+" and "Power" buttons.
2. When the image disappears, release "Vol-" and "Power" buttons.
3. Hold "Vol+" until phone enter in Download mode, then press "OK" button.
4/22/2020 6:21:27 PM > Performed by 3.0.0.01 Software ver
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Old 04-23-2020, 06:54   #7 (permalink)
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Hello.

We added you one more attempt.

Please download and install latest test software version 3.0.1.02 from the Support Area (LG/TEST SOFTWARE/), put the phone into download mode then repeat the Unlock operation once again by according software instruction.

Quote:
To enter Support Area, press "Go to support" button on "Support & options" tab of the Software.
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Old 04-23-2020, 18:19   #8 (permalink)
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Thank u it works another one
Quote:
Originally Posted by octopus support View Post
hello.

We added you one more attempt.

Please download and install latest test software version 3.0.1.02 from the support area (lg/test software/), put the phone into download mode then repeat the unlock operation once again by according software instruction.
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Old 04-23-2020, 18:23   #9 (permalink)
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Posts: 194
Member: 2499853
Status: Offline
Thanks Meter: 34
PHONE HANG AFTER UNLOCK
Welcome to Octoplus/Octopus Box LG Software version 3.0.1
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG MTK
Selected port: COM116
Selected baudrate: 921600
Selected model: X120EMW
Selected USB connection type
Please, disconnect cable, reconnect battery, connect P999 cable
(with 910k resistor)
or
Reconnect battery, press and hold "Vol+" for 10 seconds and
connect Micro USB cable.
Phone found at port COM40
Mode: Emergency
Initializing flash...OK
Model ID: LM-X120EMW
Platform: mt6739
Android version: 9
SW version: LMX120EMWAT-64-V10j-EEA-XX-SEP-12-2019+0
LAF Version: 1.1
Product ID: WI18S191022017757
IMEI: 356276-10-634389-6
Target operator: LAO
Hardware: rev_10
Battery level: 89%
Reading partitions...OK
LAF Error: 80000119.
Checking security...OK
--------------------------------------------------------------------------------
IMEI A: 356276-10-634389-6
IMEI B: Bad
Bluetooth address: Unknown
Wi-Fi MAC address: Unknown
--------------------------------------------------------------------------------
Write security backup function doesn't work for this device with
latest firmware versions. If you'll encounter any problem during
Unlock operation - you won't be able to restore the phone to it's
initial state, so proceed at your own risk.

Continue?
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username: aminu
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 100 credits.
To perform "Unlock" operation you need to have 100 credits.
Unlocking...OK
Writing security area...OK
Removing write protection...OK
Reconnecting phone...
Please, perform the following steps:
1. Press and hold "Vol-", "Vol+" and "Power" buttons.
2. When the image disappears, release "Vol-" and "Power"
buttons.
3. Hold "Vol+" until phone enter in Download mode, then press
"OK" button.
Phone found at port COM40
Mode: Emergency
Initializing flash...OK
Erasing part 1...OK
Reconnecting phone...
Please, perform the following steps:
1. Press and hold "Vol-", "Vol+" and "Power" buttons.
2. When the image disappears, release "Vol-" and "Power"
buttons.
3. Hold "Vol+" until phone enter in Download mode, then press
"OK" button.
Phone found at port COM40
Mode: Emergency
Initializing flash...OK
Erasing part 2...OK
Phone successfully unlocked!
Please, reboot the phone manually.
Performed by 3.0.1 Software version.
  Reply With Quote
Old 04-24-2020, 07:00   #10 (permalink)
Product Supporter
 
Octopus support's Avatar
 
Join Date: Jan 2019
Location: USA, New York
Posts: 10,151
Member: 2891705
Status: Offline
Thanks Meter: 2,138
Please read attentive our previous message!

Quote:
Please download and install latest test software version 3.0.1.02
Quote:
Performed by 3.0.1 Software version.
  Reply With Quote
Old 04-24-2020, 11:24   #11 (permalink)
Freak Poster
 
Join Date: Dec 2015
Location: ghana
Posts: 194
Member: 2499853
Status: Offline
Thanks Meter: 34
this is what i got when i try to unlock
Welcome to Octoplus/Octopus Box LG Software version 3.0.1.01
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG MTK
Selected port: COM116
Selected baudrate: 921600
Selected model: X120EMW
Selected USB connection type
Please, disconnect cable, reconnect battery, connect P999 cable
(with 910k resistor)
or
Reconnect battery, press and hold "Vol+" for 10 seconds and
connect Micro USB cable.Failed!
Could not detect mode.
Performed by 3.0.1.01 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG MTK
Selected port: COM116
Selected baudrate: 921600
Selected model: X120EMW
Selected USB connection type
Please, disconnect cable, reconnect battery, connect P999 cable
(with 910k resistor)
or
Reconnect battery, press and hold "Vol+" for 10 seconds and
connect Micro USB cable.
Phone found at port COM40
Mode: Emergency
Initializing flash...OK
Model ID: LM-X120EMW
Platform: mt6739
Android version: 9
SW version: LMX120EMWAT-64-V10j-EEA-XX-SEP-12-2019+0
LAF Version: 1.1
Product ID: WI18S191022017757
IMEI: 356276-10-634389-6
Target operator: LAO
Hardware: rev_10
Battery level: 3%
Reading partitions...OK
LAF Error: 80000119.
Checking security...OK
--------------------------------------------------------------------------------
IMEI A: 356276-10-634389-6
IMEI B: Bad
Bluetooth address: Unknown
Wi-Fi MAC address: Unknown
--------------------------------------------------------------------------------
Write security backup function doesn't work for this device with
latest firmware versions. If you'll encounter any problem during
Unlock operation - you won't be able to restore the phone to it's
initial state, so proceed at your own risk.

Continue?
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username: aminu
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Too low balance to provide the security operation!
Your balance: 0 credits.
To perform "Unlock" operation you need to have 100 credits.
Performed by 3.0.1.01 Software version.
  Reply With Quote
Old 04-24-2020, 12:18   #12 (permalink)
Product Supporter
 
Octopus box's Avatar
 
Join Date: Oct 2009
Location: Romania, Bucharest
Posts: 99,813
Member: 1146942
Status: Offline
Sonork: 100.1587278
Thanks Meter: 27,407
We've added You one last attempt!
  Reply With Quote
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