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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG

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Old 06-15-2021, 07:57   #1 (permalink)
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lg h910 v20 unlocking failed imei gone [Answered]

lg h910 v20 unlocking failed imei gone

pls help what i do
i also see the notice dagmage risk but i take risk now imei gone custmer shouted @ me any salution to restore imei

Welcome to Octoplus/Octopus Box LG Software version 3.1.3.01

--------------------------------------------------------------------------------
Work ID: 000000000120757E
Checking data...OK
Platform: LG Qualcomm
Selected port: COM16
Selected model: H910
Reading info...
Model ID: LG-H910
IMEI: 351xxxxxxxx
Android version: 8.0.0
Battery level: 20%
Mode: Normal
Firmware compiled date: Aug 23 2018
Firmware compiled time: 01:00:00
Firmware released date: Sep 4 2018
Firmware released time: 15:49:26
SW Version: MPSS.TH.2.0.1.c3-00058-M8996FAAAANAZM-
1.156374.2.165514.1
IMEI: 351746-08-097994-4
Bluetooth address: D0:13:FD:93:3F:10
Wi-Fi MAC address: D0:13:FD:3F:2C:02
SPC: 000000
Unlocking...
Write security backup function doesn't work for this device with
latest firmware versions. If you'll encounter any problem during
Unlock operation - you won't be able to restore the phone to it's
initial state, so proceed at your own risk.

Continue?
Reading QCN...
Send SPC...OK
Reading Mobile Property...OK
Reading Feature Mask...OK
Reading Roaming List 0...OK
Reading NV_Numbered Items...OK
Reading NV_Numbered SIM1 Items...OK
Reading NV_Numbered SIM2 Items...OK
Reading NV Items...OK
Reading EFS...OK
Reading Provisioning Items...OK
Reading QCN done!
Backup saved to "H910_35xxxxxxxxx_14-06-2021_13-35-
38.qcn"
Switching to Download mode...OK
Initializing flash...OK
Reading partitions...OK
Reading security area...OK
Backup saved to "H910_3517xxxxxxxxx_14-06-2021_13-47-
13.SEC"
Writing security area...OK
Switching to Normal mode...
Found model LGH910AT* ÿh G? at port COM16
Send SPC...OK
Writing QCN...
Writing NV_Numbered Items...Failed!
Error code: ZXLCALSZXD
Performed by 3.1.3.01 Software version
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Old 06-15-2021, 08:13   #2 (permalink)
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Hello.

At first, to restore Imei please, write this backup:

Quote:
Backup saved to "H910_3517xxxxxxxxx_14-06-2021_13-47-
13.SEC"
Then try to repeat Unlock operation again and post here result.

Last edited by Octopus support; 06-15-2021 at 08:31.
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Old 06-15-2021, 11:24   #3 (permalink)
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write imei done
thanks for reply

Welcome to Octoplus/Octopus Box LG Software version 3.1.3.01
--------------------------------------------------------------------------------
Work ID: 000000000121E026
Checking data...OK
Platform: LG Qualcomm
Selected port: COM16
Selected model: H910
Reading info...
Model ID: LG-H910
IMEI: 000000-00-000000-0
Android version: 8.0.0
Battery level: 63%
Mode: Normal
Firmware compiled date: Aug 23 2018
Firmware compiled time: 01:00:00
Firmware released date: Sep 4 2018
Firmware released time: 15:49:26
SW Version: MPSS.TH.2.0.1.c3-00058-M8996FAAAANAZM-1.156374.2.165514.1
Bluetooth address: D0:13:FD:93:3F:10
Wi-Fi MAC address: D0:13:FD:3F:2C:02
SPC: 000000
Fixing IMEI...
New IMEI A: 35174xxxxx
Finalizing...OK
IMEI successfully fixed!
Rebooting phone...
Performed by 3.1.3.01 Software version.
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