Q720L unlock question [Answered]

[shaxi993]

good day
wanted to unlock lg frp q720cs 100credit
but process time got errror,trying again now showing low credit,credt lost and phone still locked
how can back credits?
my id: velad50

i sent msg on web before,but not replying
thanks

[Octopus support]

Hello.

Please post here full Software log of Unlock operation, we will check it.

You can find Software log here: C:\Program Files (x86)\Octoplus\Octoplus_LG\LOG folder.

[shaxi993]

yes sure,already did

Log file "C:\Program Files (x86)\Octoplus\Octoplus_LG\LOG\05-09-2020_21-45-30.log" created.
05.09.2020 21:45:33 > Searching for server...
05.09.2020 21:45:34 > Trying to ping server...05.09.2020 21:45:34 > ok
05.09.2020 21:45:34 > Trying connect to server...
05.09.2020 21:45:35 > Searching installed cards...
05.09.2020 21:45:35 > Found card with s/n: 0105997F
05.09.2020 21:45:35 > Server check...
05.09.2020 21:45:36 > Server Check succesfull!
05.09.2020 21:45:36 > Server Check succesfull!
05.09.2020 21:45:37 > Welcome to Octoplus/Octopus Box LG Software version 3.0.3
05.09.2020 21:45:37 > Card S/N : 000105997F
05.09.2020 21:45:45 > INI FUpdateInfo Done!
05.09.2020 21:45:45 > INI FShowUpdateInfo start
05.09.2020 21:45:45 > INI FShowInfo start
05.09.2020 21:45:45 > INI FShowInfo show News Form
05.09.2020 21:46:50 > --------------------------------------------------------------------------------
05.09.2020 21:46:50 > Connecting to server ...05.09.2020 21:46:52 > OK
05.09.2020 21:46:52 > Username: velad50
05.09.2020 21:46:52 > Authorizing...05.09.2020 21:46:54 > OK
05.09.2020 21:46:54 > Checking balance...05.09.2020 21:46:56 > OK
05.09.2020 21:46:56 > Your balance: 50 credits.
05.09.2020 21:50:00 > --------------------------------------------------------------------------------
05.09.2020 21:50:00 > Checking data...05.09.2020 21:50:01 > OK
05.09.2020 21:50:01 > Platform: LG Qualcomm
05.09.2020 21:50:01 > Selected port: COM24
05.09.2020 21:50:01 > Selected model: Q720CS
05.09.2020 21:50:01 > Please, put the phone into download mode manually (Power phone OFF (reconnect battery), press and hold "Vol+" button and connect the cable (or P999 cable)).
05.09.2020 21:50:01 > Reading info...
05.09.2020 21:50:04 > Model ID: LM-Q720CS
05.09.2020 21:50:04 > IMEI: 355691-10-129367-5
05.09.2020 21:50:04 > Android version: 9
05.09.2020 21:50:04 > Battery level: 70%
05.09.2020 21:50:05 > Mode: Emergency
05.09.2020 21:50:05 > Initializing flash...05.09.2020 21:50:09 > OK
05.09.2020 21:50:10 > Platform: msm8953
05.09.2020 21:50:10 > SW version: 05.09.2020 21:50:10 > LMQ720CSAT-01-V10q-310-150-JUL-03-2020-ARB00+0
05.09.2020 21:50:10 > Android version: 9
05.09.2020 21:50:10 > LAF Version: 1.1
05.09.2020 21:50:10 > Product ID: VS03S200323003099
05.09.2020 21:50:10 > IMEI: 355691-10-129367-5
05.09.2020 21:50:10 > Target operator: LAO
05.09.2020 21:50:10 > Hardware: rev_10
05.09.2020 21:50:10 > Reading partitions...05.09.2020 21:50:15 > OK
05.09.2020 21:50:15 > Connecting to server...05.09.2020 21:50:17 > OK
05.09.2020 21:50:17 > Octopus smart card is present.
05.09.2020 21:50:17 > Checking smart card...05.09.2020 21:50:24 > OK
05.09.2020 21:50:24 > Username: velad50
05.09.2020 21:50:24 > Authorizing...05.09.2020 21:50:26 > OK
05.09.2020 21:50:26 > Checking balance...05.09.2020 21:50:27 > OK
05.09.2020 21:50:28 > Checking operation...05.09.2020 21:50:34 > OK
05.09.2020 21:50:34 > Sending device information...05.09.2020 21:50:35 > OK
05.09.2020 21:50:35 > Get credits, needed for current operation...05.09.2020 21:50:37 > OK
05.09.2020 21:50:37 > Too low balance to provide the security operation!
05.09.2020 21:50:37 > Your balance: 50 credits.
05.09.2020 21:50:37 > To perform "Reset FRP" operation you need to have 100 credits.
05.09.2020 21:50:37 > Performed by 3.0.3 Software version.
05.09.2020 21:50:38 > Elapsed Time: 0:00:38
05.09.2020 21:52:44 > --------------------------------------------------------------------------------
05.09.2020 21:52:44 > Connecting to server ...05.09.2020 21:52:47 > OK
05.09.2020 21:52:47 > Username: velad50
05.09.2020 21:52:47 > Authorizing...05.09.2020 21:52:49 > OK
05.09.2020 21:52:49 > Checking balance...05.09.2020 21:52:51 > OK
05.09.2020 21:52:51 > Your balance: 50 credits.
05.09.2020 21:53:49 > --------------------------------------------------------------------------------
05.09.2020 21:53:49 > Connecting to server ...05.09.2020 21:53:51 > OK
05.09.2020 21:53:51 > Username: velad50
05.09.2020 21:53:51 > Authorizing...05.09.2020 21:53:53 > OK
05.09.2020 21:53:53 > Checking balance...05.09.2020 21:53:55 > OK
05.09.2020 21:53:55 > Your balance: 100 credits.
05.09.2020 21:53:59 > --------------------------------------------------------------------------------
05.09.2020 21:53:59 > Checking data...05.09.2020 21:54:01 > OK
05.09.2020 21:54:01 > Platform: LG Qualcomm
05.09.2020 21:54:01 > Selected port: COM24
05.09.2020 21:54:01 > Selected model: Q720CS
05.09.2020 21:54:01 > Please, put the phone into download mode manually (Power phone OFF (reconnect battery), press and hold "Vol+" button and connect the cable (or P999 cable)).
05.09.2020 21:54:01 > Reading info...
05.09.2020 21:54:03 > Model ID: LM-Q720CS
05.09.2020 21:54:03 > IMEI: 355691-10-129367-5
05.09.2020 21:54:03 > Android version: 9
05.09.2020 21:54:03 > Battery level: 70%
05.09.2020 21:54:04 > Mode: Emergency
05.09.2020 21:54:04 > Initializing flash...05.09.2020 21:54:07 > OK
05.09.2020 21:54:08 > Platform: msm8953
05.09.2020 21:54:09 > SW version: 05.09.2020 21:54:09 > LMQ720CSAT-01-V10q-310-150-JUL-03-2020-ARB00+0
05.09.2020 21:54:09 > Android version: 9
05.09.2020 21:54:09 > LAF Version: 1.1
05.09.2020 21:54:09 > Product ID: VS03S200323003099
05.09.2020 21:54:09 > IMEI: 355691-10-129367-5
05.09.2020 21:54:09 > Target operator: LAO
05.09.2020 21:54:09 > Hardware: rev_10
05.09.2020 21:54:09 > Reading partitions...05.09.2020 21:54:13 > OK
05.09.2020 21:54:13 > Connecting to server...05.09.2020 21:54:16 > OK
05.09.2020 21:54:16 > Octopus smart card is present.
05.09.2020 21:54:16 > Checking smart card...05.09.2020 21:54:24 > OK
05.09.2020 21:54:24 > Username: velad50
05.09.2020 21:54:24 > Authorizing...05.09.2020 21:54:26 > OK
05.09.2020 21:54:26 > Checking balance...05.09.2020 21:54:28 > OK
05.09.2020 21:54:28 > Checking operation...05.09.2020 21:54:33 > OK
05.09.2020 21:54:33 > Sending device information...05.09.2020 21:54:35 > OK
05.09.2020 21:54:35 > Get credits, needed for current operation...05.09.2020 21:54:36 > OK
05.09.2020 21:54:36 > Your balance: 100 credits.
05.09.2020 21:54:36 > To perform "Reset FRP" operation you need to have 100 credits.
05.09.2020 21:54:46 > Backup saved to "Q720CS_355691101293675_05-09-2020_21-54-44.oct"
05.09.2020 21:54:46 > Reading partitions...05.09.2020 21:54:48 > OK
05.09.2020 21:54:48 > Prepairing for change protect status...
05.09.2020 21:55:00 > Execute : 0x0040
05.09.2020 21:55:01 > Writing cmd...
05.09.2020 21:55:01 > reading cmd...
05.09.2020 21:55:04 > reading cmd...
05.09.2020 21:55:10 > Reconnecting phone...
05.09.2020 21:55:19 > Please, perform the following steps:
1. Disconnect cable.
2. Power phone OFF and put it to Download mode.
3. Connect the cable then press "OK" button.
Note: If "Ok" button isn't active, then You should reconnect device!
05.09.2020 21:55:52 > Failed!
05.09.2020 21:55:53 > Performed by 3.0.3 Software version.
05.09.2020 21:55:53 > Elapsed Time: 0:01:54
05.09.2020 21:55:57 > --------------------------------------------------------------------------------
05.09.2020 21:55:57 > Checking data...05.09.2020 21:55:58 > OK
05.09.2020 21:55:58 > Platform: LG Qualcomm
05.09.2020 21:55:58 > Selected port: COM24
05.09.2020 21:55:59 > Selected model: Q720CS
05.09.2020 21:55:59 > Please, put the phone into download mode manually (Power phone OFF (reconnect battery), press and hold "Vol+" button and connect the cable (or P999 cable)).
05.09.2020 21:55:59 > Reading info...
05.09.2020 21:56:01 > Model ID: LM-Q720CS
05.09.2020 21:56:01 > IMEI: 355691-10-129367-5
05.09.2020 21:56:01 > Android version: 9
05.09.2020 21:56:01 > Battery level: 79%
05.09.2020 21:56:02 > Mode: Emergency
05.09.2020 21:56:02 > Initializing flash...05.09.2020 21:56:05 > OK
05.09.2020 21:56:06 > Platform: msm8953
05.09.2020 21:56:06 > SW version: 05.09.2020 21:56:06 > LMQ720CSAT-01-V10q-310-150-JUL-03-2020-ARB00+0
05.09.2020 21:56:06 > Android version: 9
05.09.2020 21:56:06 > LAF Version: 1.1
05.09.2020 21:56:06 > Product ID: VS03S200323003099
05.09.2020 21:56:06 > IMEI: 355691-10-129367-5
05.09.2020 21:56:06 > Target operator: LAO
05.09.2020 21:56:06 > Hardware: rev_10
05.09.2020 21:56:06 > Reading partitions...05.09.2020 21:56:10 > OK
05.09.2020 21:56:10 > Connecting to server...05.09.2020 21:56:12 > OK
05.09.2020 21:56:12 > Octopus smart card is present.
05.09.2020 21:56:12 > Checking smart card...05.09.2020 21:56:19 > OK
05.09.2020 21:56:19 > Username: velad50
05.09.2020 21:56:19 > Authorizing...05.09.2020 21:56:22 > OK
05.09.2020 21:56:22 > Checking balance...05.09.2020 21:56:25 > OK
05.09.2020 21:56:25 > Checking operation...05.09.2020 21:56:30 > OK
05.09.2020 21:56:30 > Sending device information...05.09.2020 21:56:31 > OK
05.09.2020 21:56:31 > Get credits, needed for current operation...05.09.2020 21:56:33 > OK
05.09.2020 21:56:33 > Too low balance to provide the security operation!
05.09.2020 21:56:33 > Your balance: 0 credits.
05.09.2020 21:56:33 > To perform "Reset FRP" operation you need to have 100 credits.
05.09.2020 21:56:33 > Performed by 3.0.3 Software version.
05.09.2020 21:56:33 > Elapsed Time: 0:00:36
05.09.2020 22:00:39 > --------------------------------------------------------------------------------
05.09.2020 22:00:39 > Connecting to server ...05.09.2020 22:00:41 > OK
05.09.2020 22:00:41 > Username: velad50
05.09.2020 22:00:41 > Authorizing...05.09.2020 22:00:43 > OK
05.09.2020 22:00:44 > Checking balance...05.09.2020 22:00:46 > OK
05.09.2020 22:00:46 > Your balance: 0 credits.
05.09.2020 22:01:05 > --------------------------------------------------------------------------------
05.09.2020 22:01:05 > Checking data...05.09.2020 22:01:06 > OK
05.09.2020 22:01:06 > Platform: LG Qualcomm
05.09.2020 22:01:06 > Selected port: COM24
05.09.2020 22:01:06 > Selected model: Q720CS
05.09.2020 22:01:06 > Please, put the phone into download mode manually (Power phone OFF (reconnect battery), press and hold "Vol+" button and connect the cable (or P999 cable)).
05.09.2020 22:01:06 > Reading info...
05.09.2020 22:01:08 > Model ID: LM-Q720CS
05.09.2020 22:01:08 > IMEI: 355691-10-129367-5
05.09.2020 22:01:08 > Android version: 9
05.09.2020 22:01:08 > Battery level: 79%
05.09.2020 22:01:10 > Mode: Emergency
05.09.2020 22:01:10 > Initializing flash...05.09.2020 22:01:14 > OK
05.09.2020 22:01:15 > Platform: msm8953
05.09.2020 22:01:15 > SW version: 05.09.2020 22:01:15 > LMQ720CSAT-01-V10q-310-150-JUL-03-2020-ARB00+0
05.09.2020 22:01:15 > Android version: 9
05.09.2020 22:01:15 > LAF Version: 1.1
05.09.2020 22:01:15 > Product ID: VS03S200323003099
05.09.2020 22:01:15 > IMEI: 355691-10-129367-5
05.09.2020 22:01:15 > Target operator: LAO
05.09.2020 22:01:15 > Hardware: rev_10
05.09.2020 22:01:15 > Reading partitions...05.09.2020 22:01:18 > OK
05.09.2020 22:01:18 > Connecting to server...05.09.2020 22:01:20 > OK
05.09.2020 22:01:20 > Octopus smart card is present.
05.09.2020 22:01:20 > Checking smart card...05.09.2020 22:01:28 > OK
05.09.2020 22:01:28 > Username: velad50
05.09.2020 22:01:28 > Authorizing...05.09.2020 22:01:29 > OK
05.09.2020 22:01:29 > Checking balance...05.09.2020 22:01:31 > OK
05.09.2020 22:01:31 > Checking operation...05.09.2020 22:01:37 > OK
05.09.2020 22:01:37 > Sending device information...05.09.2020 22:01:39 > OK
05.09.2020 22:01:39 > Get credits, needed for current operation...05.09.2020 22:01:41 > OK
05.09.2020 22:01:41 > Too low balance to provide the security operation!
05.09.2020 22:01:41 > Your balance: 0 credits.
05.09.2020 22:01:41 > To perform "Reset FRP" operation you need to have 100 credits.
05.09.2020 22:01:41 > Performed by 3.0.3 Software version.
05.09.2020 22:01:41 > Elapsed Time: 0:00:37
05.09.2020 23:00:35 > Access violation at address 00C33573 in module 'OctoplusLG.exe'. Read of address 00000004

[Octopus box]

We've added You one more attempt, please repeat operation again

[Octopus box]

We've added You one more attempt, please repeat operation again

[shaxi993]

thank you very much