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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG

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Old 06-08-2022, 19:56   #1 (permalink)
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Q730TM11 not unlocked [Answered]


Hi team please help me;i tried to unlock lg Q730TM11
Software said UNLOCKED but phone still lock and credit gone




Selected USB connection type
Work ID: 000000000194A07A
Checking data...OK
Platform: LG MTK
Selected port: COM5
Selected baudrate: 921600
Selected model: Q730TM (SPR)
Initializing ADB...OK
Waiting for phone...OK
Model ID: LM-Q730TM
Phone firmware version: LMQ730AT-00-V11c-LAO-COM-MAY-11-2022-
ARB00+1
Baseband version: MOLY.LR12A.R3.TC01.DH.SP.V1.P55.T5, 2022/05/11
13:03
Android version: 10
Target operator: TMO
Please, make sure the phone is locked to Sprint / Boost network.

Continue?
Connecting to server 0...OK
Octopus smart card is present.
Checking smart card...OK
Username: daoudabugu
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 190 credits.
To perform "Unlock" operation you need to have 100 credits.
Sending loader...
Reading info...
IMEI: 354526111269904
Checking SIM Status...
Reading SIMLOCK...
Sending data to server...
Obtaining response...
Unlocking...
Checking SIM Status...
SIM Status: UNLOCKED
Phone successfully unlocked!
Performed by 3.1.9 Software version.
--------------------------------------------------------------------------------





Than in advance
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Old 06-09-2022, 08:06   #2 (permalink)
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Quote:
Target operator: TMO
Please, make sure the phone is locked to Sprint / Boost network.

As we see from the software log you have Q730TM (T-Mobile) but you select Q730 (SPR).

We added you one more attempt, please, select Q730TM then perform operation once again and post here log.
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