unlock filed and my credit lost [Answered]

[ndongoafia77]

Welcome to Octoplus/Octopus Box LG Software version 3.0.8
Card S/N : 00000084BD
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Connecting to server ...OK
Username:
Authorizing...OK
Checking balance...OK
Your balance: 155 credits.
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Work ID: 00000000006EA8CB
Checking data...OK
Platform: LG Qualcomm
Selected port: COM53
Selected model: LMX210APM
Reading info...
Model ID: LM-X210APM
IMEI: 355437-10-410279-8
Android version: 8.1.0
Battery level: 9%
Trying to enable Diagnostics ports...
Found model LMX210AP: ÿh at port COM53
Reading info...
Model ID: LM-X210APM
IMEI: 355437-10-410279-8
Android version: 8.1.0
Battery level: 9%
Mode: Normal
Firmware compiled date: May 27 2019
Firmware compiled time: 08:00:00
Firmware released date: May 29 2019
Firmware released time: 17:13:22
SW Version: MPSS.JO.3.0.c12-00015-8937_GENNS_PACK-
1.201016.1.205920.1
IMEI: 355437-10-410279-8
Bluetooth address: AC:F6:F7:95:1F:C5
Wi-Fi MAC address: 98:B8:BA:03:07:57
SPC: 000000
Please, select Unlock Method!
Selected Unlock via wipe security
(with Unlock codes)
Unlocking...
Initializing ADB...OK
Waiting for phone...OK
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username: ndongoafia7754
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 155 credits.
To perform "Unlock" operation you need to have 100 credits.
Write security backup function doesn't work for this device with
latest firmware versions. If you'll encounter any problem during
Unlock operation - you won't be able to restore the phone to it's
initial state, so proceed at your own risk.

Continue?
Reading QCN...
Send SPC...OK
Reading Mobile Property...OK
Reading Feature Mask...OK
Reading Roaming List 0...OK
Reading NV_Numbered Items...OK
Reading NV_Numbered SIM1 Items...OK
Reading NV_Numbered SIM2 Items...OK
Reading NV Items...OK
Reading EFS...OK
Reading Provisioning Items...OK
Reading QCN done!
Backup saved to "LMX210APM_355437104102798_16-01-2021_
18-02-30.qcn"
Switching to Download mode...OK
Initializing flash...OK
Reading partitions...OK
Reading security area...OK
Backup saved to "LMX210APM_355437104102798_16-01-2021_
18-08-22.SEC"
Writing security area...OK
Switching to Normal mode...
Please perform the following steps:
1. Disconnect cable
2. Put phone into Normal mode manually
3. Connect USB cable to then phone
4. Press "Ok" button
Found model LMX210AP* ÿh at port COM53
Send SPC...OK
Writing QCN...
Writing NV_Numbered Items...OK
Writing NV_Numbered SIM1 Items...OK
Writing NV_Numbered SIM2 Items...OK
Writing QCN done!
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username:
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OKOK
Finalizing...Failed!
Error code: KLQWHCKAWF
Performed by 3.0.8 Software version.
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[Octopus box]

Hello.

What is exact state of phone? Does the phone ask for unlock code or it have device lock APK?