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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG

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Old 01-25-2021, 18:22   #1 (permalink)
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Unlock lg k500mm [Answered]


hello sir please i unlocked lg k500mm last Friday with version 3.0.8 and on Saturday after upgrading to version 3.0.9 i unlocked another one it it did not unlock completely it removed my 100crd i used another system with 3.0.8 it unlocked successfully my username:galaxyr100 the phone imei 354544117265347




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please check and refund thanks
 
Old 01-26-2021, 08:22   #2 (permalink)
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Hello.

Please post here full Software log of Unlock operation, we will check it.

Last edited by Octopus support; 01-26-2021 at 09:07.
 
Old 01-29-2021, 03:21   #3 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Hello.

Please post here full Software log of Unlock operation, we will check it.
Log file "C:\Program Files (x86)\Octoplus\Octoplus_LG\LOG\23-01-2021_14-17-37.log" created.
23/01/2021 2:17:40 pm > Searching for server...
23/01/2021 2:17:40 pm > Trying to ping server...23/01/2021 2:17:40 pm > ok
23/01/2021 2:17:40 pm > Trying connect to server...
23/01/2021 2:17:42 pm > Searching installed cards...
23/01/2021 2:17:42 pm > Found card with s/n: 00099265
23/01/2021 2:17:42 pm > Server check...
23/01/2021 2:17:43 pm > Server Check succesfull!
23/01/2021 2:17:43 pm > Server Check succesfull!
23/01/2021 2:17:47 pm > Welcome to Octoplus/Octopus Box LG Software version 3.0.9
23/01/2021 2:17:47 pm > Card S/N : 0000099265
23/01/2021 2:18:45 pm > INI FUpdateInfo Done!
23/01/2021 2:18:45 pm > INI FShowUpdateInfo start
23/01/2021 2:18:45 pm > INI FShowInfo start
23/01/2021 2:18:45 pm > INI FShowInfo show News Form
23/01/2021 2:23:41 pm > --------------------------------------------------------------------------------
23/01/2021 2:23:41 pm > Selected USB connection type
23/01/2021 2:23:43 pm > Transport: Connected
23/01/2021 2:23:44 pm > Authorized.
23/01/2021 2:23:47 pm > Work ID: 000000000077D611
23/01/2021 2:23:47 pm > Checking data...23/01/2021 2:23:49 pm > OK
23/01/2021 2:23:49 pm > Platform: LG MTK
23/01/2021 2:23:49 pm > Selected port: COM4
23/01/2021 2:23:49 pm > Selected baudrate: 921600
23/01/2021 2:23:49 pm > Selected model: K500MM
23/01/2021 2:23:49 pm > Connecting to phone...
23/01/2021 2:23:53 pm > Mode: Normal
23/01/2021 2:23:53 pm > Switching to Download mode...
23/01/2021 2:24:04 pm > Phone found at port COM26
23/01/2021 2:24:04 pm > Mode: Emergency
23/01/2021 2:24:04 pm > Initializing flash...23/01/2021 2:24:07 pm > OK
23/01/2021 2:24:08 pm > Model ID: LM-K500MM
23/01/2021 2:24:08 pm > Platform: mt6765
23/01/2021 2:24:08 pm > Android version: 10
23/01/2021 2:24:08 pm > SW version: LMK500MMAT-02-V10j-310-160-AUG-25-2020-ARB00+0
23/01/2021 2:24:08 pm > LAF Version: 1.1
23/01/2021 2:24:08 pm > Product ID: VP01S201102010279
23/01/2021 2:24:08 pm > IMEI: 354544-11-726534-7
23/01/2021 2:24:08 pm > Target operator: LAO
23/01/2021 2:24:08 pm > Hardware: rev_10
23/01/2021 2:24:08 pm > Battery level: 87%
23/01/2021 2:24:08 pm > Reading partitions...23/01/2021 2:24:08 pm > OK
23/01/2021 2:24:08 pm > LAF Error: 80000119.
23/01/2021 2:24:09 pm > Checking security...23/01/2021 2:24:09 pm > OK
23/01/2021 2:24:09 pm > Reading is Blocked!
23/01/2021 2:24:09 pm > --------------------------------------------------------------------------------
23/01/2021 2:24:09 pm > IMEI: 354544-11-726534-7
23/01/2021 2:24:09 pm > Bluetooth address: Unknown
23/01/2021 2:24:09 pm > Wi-Fi MAC address: Unknown
23/01/2021 2:24:09 pm > --------------------------------------------------------------------------------
23/01/2021 2:24:09 pm > Write security backup function doesn't work for this device with latest firmware versions. If you'll encounter any problem during Unlock operation - you won't be able to restore the phone to it's initial state, so proceed at your own risk.

Continue?
23/01/2021 2:24:18 pm > Creating EEPROM backup...
23/01/2021 2:24:20 pm > Execute : 0x00AE
23/01/2021 2:24:20 pm > Writing cmd...
23/01/2021 2:24:20 pm > reading cmd...
23/01/2021 2:24:21 pm > reading cmd...
23/01/2021 2:24:21 pm > reading cmd...
23/01/2021 2:24:21 pm > reading cmd...
23/01/2021 2:24:21 pm > reading cmd...
23/01/2021 2:24:22 pm > reading cmd...
23/01/2021 2:24:22 pm > reading cmd...
23/01/2021 2:24:22 pm > reading cmd...
23/01/2021 2:24:22 pm > reading cmd...
23/01/2021 2:24:22 pm > reading cmd...
23/01/2021 2:24:23 pm > reading cmd...23/01/2021 2:24:23 pm > OK
23/01/2021 2:24:23 pm > Reconnecting phone...
23/01/2021 2:24:23 pm > Connecting to phone...
23/01/2021 2:24:30 pm > Phone found at port COM26
23/01/2021 2:24:30 pm > Mode: Emergency
23/01/2021 2:24:30 pm > Initializing flash...23/01/2021 2:24:32 pm > OK
23/01/2021 2:24:32 pm > Reading security area...
23/01/2021 2:24:35 pm > Backup saved to "K500MM_354544117265347_23-01-2021_14-24-18.EEP"
23/01/2021 2:24:35 pm > Connecting to server...23/01/2021 2:24:38 pm > OK
23/01/2021 2:24:38 pm > Octopus smart card is present.
23/01/2021 2:24:38 pm > Checking smart card...23/01/2021 2:24:46 pm > OK
23/01/2021 2:24:46 pm > Username: galaxyr100
23/01/2021 2:24:46 pm > Authorizing...23/01/2021 2:24:50 pm > OK
23/01/2021 2:24:50 pm > Checking balance...23/01/2021 2:24:52 pm > OK
23/01/2021 2:24:52 pm > Checking operation...23/01/2021 2:24:59 pm > OK
23/01/2021 2:24:59 pm > Sending device information...23/01/2021 2:25:04 pm > OK
23/01/2021 2:25:04 pm > Get credits, needed for current operation...23/01/2021 2:25:06 pm > OK
23/01/2021 2:25:06 pm > Your balance: 150 credits.
23/01/2021 2:25:06 pm > To perform "Unlock" operation you need to have 100 credits.
23/01/2021 2:25:17 pm > Unlocking...23/01/2021 2:25:17 pm > OK
23/01/2021 2:25:19 pm > Reading partitions...
23/01/2021 2:25:19 pm > Warning: If your device were stuck at logo, after operation was completed, then please, don't reflash your device, first contact with Support via Skype or create thread at forum!
23/01/2021 2:25:19 pm > Performed by 3.0.9 Software version.
23/01/2021 2:25:19 pm > Elapsed Time: 12:01:37 am
 
Old 01-29-2021, 03:42   #4 (permalink)
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Log file "C:\Program Files (x86)\Octoplus\Octoplus_LG\LOG\23-01-2021_05-54-24.log" created.
1/23/2021 5:54:28 AM > Searching for server...
1/23/2021 5:54:28 AM > Trying to ping server...1/23/2021 5:54:28 AM > ok
1/23/2021 5:54:28 AM > Trying connect to server...
1/23/2021 5:54:29 AM > Searching installed cards...
1/23/2021 5:54:29 AM > Found card with s/n: 00099265
1/23/2021 5:54:29 AM > Server check...
1/23/2021 5:54:31 AM > Server Check succesfull!
1/23/2021 5:54:31 AM > Server Check succesfull!
1/23/2021 5:54:34 AM > Welcome to Octoplus/Octopus Box LG Software version 3.0.8
1/23/2021 5:54:34 AM > Card S/N : 0000099265
1/23/2021 5:54:50 AM > INI FUpdateInfo Done!
1/23/2021 5:54:50 AM > INI FShowUpdateInfo start
1/23/2021 5:54:50 AM > INI FShowUpdateInfo 1
1/23/2021 5:56:01 AM > INI FUpdateInfo Done!
1/23/2021 5:58:01 AM > --------------------------------------------------------------------------------
1/23/2021 5:58:01 AM > Connecting to server ...1/23/2021 5:58:02 AM > OK
1/23/2021 5:58:02 AM > Username: galaxyr100
1/23/2021 5:58:02 AM > Authorizing...1/23/2021 5:58:06 AM > OK
1/23/2021 5:58:06 AM > Checking balance...1/23/2021 5:58:08 AM > OK
1/23/2021 5:58:08 AM > Your balance: 100 credits.
1/23/2021 5:58:40 AM > --------------------------------------------------------------------------------
1/23/2021 5:58:40 AM > Selected USB connection type
1/23/2021 5:58:41 AM > Transport: Connected
1/23/2021 5:58:43 AM > Authorized.
1/23/2021 5:58:45 AM > Work ID: 000000000077E27C
1/23/2021 5:58:45 AM > Checking data...1/23/2021 5:58:46 AM > OK
1/23/2021 5:58:46 AM > Platform: LG MTK
1/23/2021 5:58:46 AM > Selected port: COM21
1/23/2021 5:58:46 AM > Selected baudrate: 115200
1/23/2021 5:58:46 AM > Selected model: K500MM
1/23/2021 5:58:46 AM > Please, disconnect cable, power phone OFF, connect P999 cable (with 910k resistor)
1/23/2021 5:58:46 AM > or
1/23/2021 5:58:46 AM > Power OFF phone, press and hold "Vol+" for 10 seconds and connect USB cable.
1/23/2021 5:59:49 AM > Phone found at port COM24
1/23/2021 5:59:49 AM > Mode: Emergency
1/23/2021 5:59:49 AM > Initializing flash...1/23/2021 5:59:51 AM > OK
1/23/2021 5:59:52 AM > Model ID: LM-K500MM
1/23/2021 5:59:52 AM > Platform: mt6765
1/23/2021 5:59:52 AM > Android version: 10
1/23/2021 5:59:53 AM > SW version: LMK500MMAT-02-V10j-310-160-AUG-25-2020-ARB00+0
1/23/2021 5:59:53 AM > LAF Version: 1.1
1/23/2021 5:59:53 AM > Product ID: VP01S201102010279
1/23/2021 5:59:53 AM > IMEI: 354544-11-726534-7
1/23/2021 5:59:53 AM > Target operator: LAO
1/23/2021 5:59:53 AM > Hardware: rev_10
1/23/2021 5:59:53 AM > Battery level: 89%
1/23/2021 5:59:53 AM > Reading partitions...1/23/2021 5:59:53 AM > OK
1/23/2021 5:59:53 AM > LAF Error: 80000119.
1/23/2021 5:59:54 AM > Checking security...1/23/2021 5:59:54 AM > OK
1/23/2021 5:59:54 AM > Reading is Blocked!
1/23/2021 5:59:54 AM > --------------------------------------------------------------------------------
1/23/2021 5:59:54 AM > IMEI: 354544-11-726534-7
1/23/2021 5:59:54 AM > Bluetooth address: Unknown
1/23/2021 5:59:54 AM > Wi-Fi MAC address: Unknown
1/23/2021 5:59:54 AM > --------------------------------------------------------------------------------
1/23/2021 5:59:54 AM > Write security backup function doesn't work for this device with latest firmware versions. If you'll encounter any problem during Unlock operation - you won't be able to restore the phone to it's initial state, so proceed at your own risk.

Continue?
1/23/2021 5:59:57 AM > Creating EEPROM backup...
1/23/2021 5:59:59 AM > Execute : 0x00AE
1/23/2021 5:59:59 AM > Writing cmd...
1/23/2021 6:00:00 AM > reading cmd...
1/23/2021 6:00:00 AM > reading cmd...
1/23/2021 6:00:00 AM > reading cmd...
1/23/2021 6:00:00 AM > reading cmd...
1/23/2021 6:00:01 AM > reading cmd...
1/23/2021 6:00:01 AM > reading cmd...
1/23/2021 6:00:01 AM > reading cmd...
1/23/2021 6:00:01 AM > reading cmd...
1/23/2021 6:00:01 AM > reading cmd...
1/23/2021 6:00:02 AM > reading cmd...
1/23/2021 6:00:02 AM > reading cmd...1/23/2021 6:00:02 AM > OK
1/23/2021 6:00:02 AM > Reconnecting phone...
1/23/2021 6:00:09 AM > Phone found at port COM21
1/23/2021 6:00:09 AM > Mode: Emergency
1/23/2021 6:00:09 AM > Initializing flash...1/23/2021 6:00:11 AM > OK
1/23/2021 6:00:11 AM > Reading security area...
1/23/2021 6:00:15 AM > Backup saved to "K500MM_354544117265347_23-01-2021_05-59-57.EEP"
1/23/2021 6:00:15 AM > Connecting to server...1/23/2021 6:00:17 AM > OK
1/23/2021 6:00:17 AM > Octopus smart card is present.
1/23/2021 6:00:17 AM > Checking smart card...1/23/2021 6:00:24 AM > OK
1/23/2021 6:00:24 AM > Username: galaxyr100
1/23/2021 6:00:24 AM > Authorizing...1/23/2021 6:00:28 AM > OK
1/23/2021 6:00:28 AM > Checking balance...1/23/2021 6:00:30 AM > OK
1/23/2021 6:00:30 AM > Checking operation...1/23/2021 6:00:34 AM > OK
1/23/2021 6:00:34 AM > Sending device information...1/23/2021 6:00:37 AM > OK
1/23/2021 6:00:37 AM > Get credits, needed for current operation...1/23/2021 6:00:39 AM > OK
1/23/2021 6:00:39 AM > Your balance: 100 credits.
1/23/2021 6:00:39 AM > To perform "Unlock" operation you need to have 100 credits.
1/23/2021 6:00:49 AM > Unlocking...1/23/2021 6:00:49 AM > OK
1/23/2021 6:00:50 AM > Reading partitions...1/23/2021 6:00:50 AM > OK
1/23/2021 6:00:50 AM > Prepairing for change protect status...
1/23/2021 6:00:56 AM > Execute : 0x0040
1/23/2021 6:00:56 AM > Writing cmd...
1/23/2021 6:00:56 AM > reading cmd...
1/23/2021 6:00:57 AM > reading cmd...
1/23/2021 6:00:57 AM > Reconnecting phone...
1/23/2021 6:01:06 AM > Phone found at port COM21
1/23/2021 6:01:06 AM > Mode: Emergency
1/23/2021 6:01:06 AM > Initializing flash...1/23/2021 6:01:08 AM > OK
1/23/2021 6:01:09 AM > Removing write protection...
1/23/2021 6:01:11 AM > Execute : 0x00BF
1/23/2021 6:01:11 AM > Writing cmd...
1/23/2021 6:01:11 AM > reading cmd...
1/23/2021 6:01:12 AM > reading cmd...1/23/2021 6:01:12 AM > OK
1/23/2021 6:01:12 AM > Reconnecting phone...
1/23/2021 6:01:20 AM > Phone found at port COM21
1/23/2021 6:01:20 AM > Mode: Emergency
1/23/2021 6:01:20 AM > Initializing flash...1/23/2021 6:01:23 AM > OK
1/23/2021 6:01:24 AM > Reading partitions...1/23/2021 6:01:24 AM > OK
1/23/2021 6:01:24 AM > Erasing part 1...
1/23/2021 6:01:28 AM > Execute : 0x00C6
1/23/2021 6:01:28 AM > Writing cmd...
1/23/2021 6:01:28 AM > reading cmd...
1/23/2021 6:01:30 AM > Read: EXEC...1/23/2021 6:01:45 AM > OK
1/23/2021 6:01:45 AM > Reconnecting phone...
1/23/2021 6:01:47 AM > Phone found at port COM21
1/23/2021 6:01:47 AM > Mode: Emergency
1/23/2021 6:01:47 AM > Initializing flash...1/23/2021 6:01:50 AM > OK
1/23/2021 6:01:51 AM > Erasing part 2...
1/23/2021 6:01:55 AM > Execute : 0x00B0
1/23/2021 6:01:55 AM > Writing cmd...
1/23/2021 6:01:55 AM > reading cmd...
1/23/2021 6:01:55 AM > Read: EXEC...1/23/2021 6:02:11 AM > OK
1/23/2021 6:02:11 AM > Reconnecting phone...
1/23/2021 6:02:13 AM > Phone found at port COM21
1/23/2021 6:02:13 AM > Mode: Emergency
1/23/2021 6:02:13 AM > Initializing flash...1/23/2021 6:02:15 AM > OK
1/23/2021 6:02:17 AM > Reading partitions...1/23/2021 6:02:17 AM > OK
1/23/2021 6:02:18 AM > Prepairing for change protect status...
1/23/2021 6:02:23 AM > Execute : 0x0040
1/23/2021 6:02:23 AM > Writing cmd...
1/23/2021 6:02:23 AM > reading cmd...
1/23/2021 6:02:24 AM > reading cmd...
1/23/2021 6:02:24 AM > Reconnecting phone...
1/23/2021 6:02:33 AM > Phone found at port COM21
1/23/2021 6:02:33 AM > Mode: Emergency
1/23/2021 6:02:33 AM > Initializing flash...1/23/2021 6:02:35 AM > OK
1/23/2021 6:02:35 AM > Restore write protection...
1/23/2021 6:02:37 AM > Execute : 0x00BF
1/23/2021 6:02:37 AM > Writing cmd...
1/23/2021 6:02:38 AM > reading cmd...
1/23/2021 6:02:38 AM > reading cmd...1/23/2021 6:02:38 AM > OK
1/23/2021 6:02:38 AM > Reconnecting phone...
1/23/2021 6:02:47 AM > Phone found at port COM21
1/23/2021 6:02:47 AM > Mode: Emergency
1/23/2021 6:02:47 AM > Initializing flash...1/23/2021 6:02:50 AM > OK
1/23/2021 6:02:51 AM > Reading partitions...1/23/2021 6:02:51 AM > OK
1/23/2021 6:02:52 AM > Phone successfully unlocked!
1/23/2021 6:02:52 AM > Warning: If your device were stuck at logo, after operation was completed, then please, don't reflash your device, first contact with Support via Skype or create thread at forum!
1/23/2021 6:02:52 AM > Performed by 3.0.8 Software version.
1/23/2021 6:02:52 AM > Elapsed Time: 12:04:12 AM
 
Old 01-29-2021, 08:55   #5 (permalink)
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Hello.

Please, check your PM.
 
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