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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG

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Old 01-06-2021, 18:42   #1 (permalink)
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Unlock LG X410TK FALIED [Answered]


Welcome to Octoplus/Octopus Box LG Software version 3.0.8
Card S/N : 000XXXXXXX
--------------------------------------------------------------------------------
Work ID: 0000000XXXXXXX
Checking data...OK
Platform: LG Qualcomm
Selected port: COM58
Selected model: LMX410TK
Reading info...
Model ID: LM-X410TK
IMEI: 353855XXXXXXXXX
Android version: 8.1.0
Battery level: 28%
Mode: Normal
Firmware compiled date: Oct 24 2019
Firmware compiled time: 07:00:00
Firmware released date: Mar 30 2020
Firmware released time: 11:34:44
SW Version: MPSS.JO.3.0.c12-00036-8937_GENNS_PACK-
1.220702.1.229846.1
IMEI: 353855-09-XXXXXX
SPC: 000000
Unlock operation for LMX410TK will delete all user data on the
phone (contacts, pictures and others)!
Do You want to continue?
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username: mobile_zone1_06
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 240 credits.
To perform "Unlock" operation you need to have 100 credits.
Prepairing loader...
Step 1...
Step 2...
Step 3...
Copying on SD Card...
Switching to Download mode...OK
Initializing flash...OK
Platform: msm8937
SW version: LMX410TKAT-00-V20l-LAO-OSU-MAR-30-2020-
ARB00+0
Android version: 8.1.0
LAF Version: 1.1
Product ID: CB42S18092XXXXXX
IMEI: 353855-XXXXXXXXXX
Target operator: LAO
Hardware: rev_10
Failed!
Please, perform the following steps:
1. Connect SD card via SD card reader to PC.
2. Put phone into Download mode manually.
3. Repeat Unlock operation.
Rebooting phone...
Performed by 3.0.8 Software version.
--------------------------------------------------------------------------------
Work ID: 000000000060D10D
Checking data...OK
Platform: LG Qualcomm
Selected port: COM13
Selected model: LMX410TK
Reading info...
Model ID: LM-X410TK
IMEI: 353855-XXXXXXXX
Android version: 8.1.0
Battery level: 29%
Mode: Emergency
Initializing flash...OK
Platform: msm8937
SW version: LMX410TKAT-00-V20l-LAO-OSU-MAR-30-2020-
ARB00+0
Android version: 8.1.0
LAF Version: 1.1
Product ID: CB42S1809XXXXXXX
IMEI: 353855-0XXXXXXX
Target operator: LAO
Hardware: rev_10
Unlock operation for LMX410TK will delete all user data on the
phone (contacts, pictures and others)!
Do You want to continue?
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username: mobile_zone1_06
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 240 credits.
To perform "Unlock" operation you need to have 100 credits.
Prepairing loader...
Step 1...
Step 2...
Step 3...
Copying on SD Card...
Please, insert / reinsert SD Card into Phone. Then press "OK"
button.
Please, insert / reinsert SD Card into Phone. Then press "OK"
button.
Please, insert / reinsert SD Card into Phone. Then press "OK"
button.
Failed!
Rebooting phone...
Performed by 3.0.8 Software version.
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Old 01-08-2021, 02:52   #2 (permalink)
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Unlock operation is currently not supported for your phone's firmware.Failed!

Code:
Welcome to Octoplus/Octopus Box LG Software version 3.0.8
Card S/N : 0100097E87
--------------------------------------------------------------------------------
Platform: LG Qualcomm
Selected port: COM193
Selected model: LMX410TK
Reading info...
Model ID: LM-X410TK
IMEI: 353855-09-xxxxxx-1
Android version: 9
Battery level: 62%
Mode: Normal
Firmware compiled date: Apr 03 2020
Firmware compiled time: 05:00:00
Firmware released date: May 22 2020
Firmware released time: 16:19:59
SW Version: MPSS.JO.3.0.c12-00051-8937_GENNS_PACK-1
IMEI: 353855-09-xxxxxx-1
SPC: 000000
Performed by 3.0.8 Software version.
--------------------------------------------------------------------------------
Work ID: 000000000062C407
Checking data...OK
Platform: LG Qualcomm
Selected port: COM193
Selected model: LMX410TK
Reading info...
Model ID: LM-X410TK
IMEI: 353855-09-222987-1
Android version: 9
Battery level: 62%
Mode: Normal
Firmware compiled date: Apr 03 2020
Firmware compiled time: 05:00:00
Firmware released date: May 22 2020
Firmware released time: 16:19:59
SW Version: MPSS.JO.3.0.c12-00051-8937_GENNS_PACK-1
IMEI: 353855-09-xxxxxx-1
SPC: 000000
Unlock operation is currently not supported for your phone's 
firmware.Failed!
Performed by 3.0.8 Software version.
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Old 01-08-2021, 10:03   #3 (permalink)
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@Andosonson

Quote:
Android version: 9
Please, look attentive in your Software log! Your device has Android 9.x which isn't supported for right now
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Old 01-08-2021, 10:05   #4 (permalink)
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@mobile_zone1

Please, try to repeat Unlock operation with latest test Software version, You can download it from the Support Area
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Old 01-13-2021, 17:22   #5 (permalink)
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Quote:
Originally Posted by Octopus box View Post
@mobile_zone1

Please, try to repeat Unlock operation with latest test Software version, You can download it from the Support Area

Hi, dear octopus team, not possible to unlock.

Android 8.1.0


X410TK20f_00_TMO_US_OP_0701.kdz 1.93 Gb 2020-11-12
X410TK20j_00_TMO_US_OP_1205.kdz 1.92 Gb 2020-11-12
X410TK20l_00_TMO_US_OP_0330.kdz 1.92 Gb 2020-11-12
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Old 01-14-2021, 09:09   #6 (permalink)
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What do You mean exactly not possible to Unlock? Did You download and install latest test Software version of Octoplus LG Tool?
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