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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG


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Old 03-09-2020, 20:03   #1 (permalink)
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V2o H91020h [Answered]


i get that message saying if something goes wrong you cant flash. Any one has done H91020h?
 
Old 03-10-2020, 08:47   #2 (permalink)
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Hello.

Please, post here full Software log, that we can see where can be the problem
 
Old 03-10-2020, 18:51   #3 (permalink)
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Log

The log you requested. Hope you can help unlocking this phone..
Attached Images
File Type: png H910.png (97.8 KB, 16 views)
 
Old 03-10-2020, 18:52   #4 (permalink)
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Originally Posted by Octopus box View Post
Hello.

Please, post here full Software log, that we can see where can be the problem
ç


BTW i erased the IMeI on pic
 
Old 03-11-2020, 09:06   #5 (permalink)
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Post here full Software log here, we don't need photo or screenshots!
 
Old 03-11-2020, 19:09   #6 (permalink)
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Originally Posted by Octopus box View Post
Post here full Software log here, we don't need photo or screenshots!

09/03/2020 14:03:28 > Platform: LG Qualcomm
09/03/2020 14:03:28 > Selected port: COM265
09/03/2020 14:03:28 > Selected model: H910
09/03/2020 14:03:28 > Reading info...
09/03/2020 14:03:29 > Model ID: LG-H910
09/03/2020 14:03:29 > IMEI: 351746-08-070506-7
09/03/2020 14:03:29 > Android version: 8.0.0
09/03/2020 14:03:29 > Battery level: 99%
09/03/2020 14:03:29 > Mode: Normal
09/03/2020 14:03:29 > Firmware compiled date: Aug 23 2018
09/03/2020 14:03:29 > Firmware compiled time: 01:00:00
09/03/2020 14:03:29 > Firmware released date: Sep 4 2018
09/03/2020 14:03:29 > Firmware released time: 15:49:26
09/03/2020 14:03:29 > SW Version: 09/03/2020 14:03:29 > MPSS.TH.2.0.1.c3-00058-M8996FAAAANAZM-1.156374.2.165514.1
09/03/2020 14:03:29 > IMEI: 351746-08-070506-7
09/03/2020 14:03:30 > Bluetooth address: D0:13:FD:8B:CA:B0
09/03/2020 14:03:30 > Wi-Fi MAC address: D0:13:FD:37:3C:86
09/03/2020 14:03:30 > SPC: 000000
09/03/2020 14:03:30 > Performed by 3.0.0 Software version.
09/03/2020 14:03:30 > Elapsed Time: 0:00:03
09/03/2020 14:03:33 > --------------------------------------------------------------------------------
09/03/2020 14:03:33 > Checking data...09/03/2020 14:03:35 > OK
09/03/2020 14:03:35 > Platform: LG Qualcomm
09/03/2020 14:03:35 > Selected port: COM265
09/03/2020 14:03:35 > Selected model: H910
09/03/2020 14:03:35 > Reading info...
09/03/2020 14:03:36 > Model ID: LG-H910
09/03/2020 14:03:36 > IMEI: 351746-08-070506-7
09/03/2020 14:03:36 > Android version: 8.0.0
09/03/2020 14:03:36 > Battery level: 100%
09/03/2020 14:03:36 > Mode: Normal
09/03/2020 14:03:36 > Firmware compiled date: Aug 23 2018
09/03/2020 14:03:36 > Firmware compiled time: 01:00:00
09/03/2020 14:03:36 > Firmware released date: Sep 4 2018
09/03/2020 14:03:36 > Firmware released time: 15:49:26
09/03/2020 14:03:36 > SW Version: 09/03/2020 14:03:36 > MPSS.TH.2.0.1.c3-00058-M8996FAAAANAZM-1.156374.2.165514.1
09/03/2020 14:03:36 > IMEI: 351746-08-070506-7
09/03/2020 14:03:37 > Bluetooth address: D0:13:FD:8B:CA:B0
09/03/2020 14:03:37 > Wi-Fi MAC address: D0:13:FD:37:3C:86
09/03/2020 14:03:37 > SPC: 000000
09/03/2020 14:03:37 > Unlocking...
09/03/2020 14:03:38 > Write security backup function doesn't work for this device with latest firmware versions. If you'll encounter any problem during Unlock operation - you won't be able to restore the phone to it's initial state, so proceed at your own risk.

Continue?
09/03/2020 14:03:57 > Canceled!
09/03/2020 14:03:57 > Performed by 3.0.0 Software version.
09/03/2020 14:03:57 > Elapsed Time: 0:00:24
09/03/2020 14:04:13 > Connecting to server support2.octoplusbox.com:82...09/03/2020 14:04:14 > OK
09/03/2020 14:04:14 > Authorizing...09/03/2020 14:04:16 > OK
 
Old 03-12-2020, 09:33   #7 (permalink)
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You can try to do Unlock operation, but only if You accept that: Write security backup function doesn't work for this device with latest firmware versions. If you'll encounter any problem during Unlock operation - you won't be able to restore the phone to it's initial state, so proceed at your own risk.
 
Old 03-12-2020, 13:08   #8 (permalink)
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Quote:
Originally Posted by Octopus box View Post
You can try to do Unlock operation, but only if You accept that: Write security backup function doesn't work for this device with latest firmware versions. If you'll encounter any problem during Unlock operation - you won't be able to restore the phone to it's initial state, so proceed at your own risk.


That is the problem if the phone was mine I wouldn’t care but customer is no going to do. Thanks.


Sent from my iPhone using Tapatalk
 
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