x120hm activation was successful and still blocked. [Solved] - GSM-Forum

CeHN77 · 06-13-2020, 15:30

Loss of credits in
two x120hm activation was successful and still blocked.

Log file "C:\Program Files (x86)\Octoplus\Octoplus_LG\LOG\12-06-2020_13-11-32.log" created.
6/12/2020 1:11:35 PM > Searching for server...
6/12/2020 1:11:35 PM > Trying to ping server...6/12/2020 1:11:35 PM > ok
6/12/2020 1:11:35 PM > Trying connect to server...
6/12/2020 1:11:36 PM > Searching installed cards...
6/12/2020 1:11:36 PM > Found card with s/n: 00001255
6/12/2020 1:11:36 PM > Server check...
6/12/2020 1:11:38 PM > Server Check succesfull!
6/12/2020 1:11:38 PM > Server Check succesfull!
6/12/2020 1:11:39 PM > Welcome to Octoplus/Octopus Box LG Software version 3.0.2.01
6/12/2020 1:11:39 PM > Card S/N : 0000001255
6/12/2020 1:11:49 PM > INI FUpdateInfo Done!
6/12/2020 1:11:49 PM > INI FShowUpdateInfo start
6/12/2020 1:11:49 PM > INI FShowInfo start
6/12/2020 1:11:49 PM > INI FShowInfo show News Form
6/12/2020 1:12:00 PM > --------------------------------------------------------------------------------
6/12/2020 1:12:00 PM > Checking data...6/12/2020 1:12:01 PM > OK
6/12/2020 1:12:01 PM > Platform: LG MTK
6/12/2020 1:12:01 PM > Selected port: COM1
6/12/2020 1:12:01 PM > Selected baudrate: 921600
6/12/2020 1:12:01 PM > Selected model: X120HM
6/12/2020 1:12:01 PM > Selected USB connection type
6/12/2020 1:12:01 PM > Please, disconnect cable, power phone OFF, connect P999 cable (with 910k resistor)
6/12/2020 1:12:01 PM > or
6/12/2020 1:12:01 PM > Power OFF phone, press and hold "Vol+" for 10 seconds and connect USB cable.6/12/2020 1:12:04 PM > Canceled!
6/12/2020 1:12:04 PM > Performed by 3.0.2.01 Software version.
6/12/2020 1:12:04 PM > Elapsed Time: 12:00:04 AM
6/12/2020 1:12:07 PM > --------------------------------------------------------------------------------
6/12/2020 1:12:07 PM > Connecting to server ...6/12/2020 1:12:08 PM > OK
6/12/2020 1:12:08 PM > Username: ces******
6/12/2020 1:12:08 PM > Authorizing...6/12/2020 1:12:09 PM > OK
6/12/2020 1:12:10 PM > Checking balance...6/12/2020 1:12:11 PM > OK
6/12/2020 1:12:11 PM > Your balance: 288 credits.
6/12/2020 1:12:14 PM > --------------------------------------------------------------------------------
6/12/2020 1:12:14 PM > Checking data...6/12/2020 1:12:15 PM > OK
6/12/2020 1:12:15 PM > Platform: LG MTK
6/12/2020 1:12:15 PM > Selected port: COM1
6/12/2020 1:12:15 PM > Selected baudrate: 921600
6/12/2020 1:12:15 PM > Selected model: X120HM
6/12/2020 1:12:15 PM > Selected USB connection type
6/12/2020 1:12:15 PM > Please, disconnect cable, power phone OFF, connect P999 cable (with 910k resistor)
6/12/2020 1:12:15 PM > or
6/12/2020 1:12:15 PM > Power OFF phone, press and hold "Vol+" for 10 seconds and connect USB cable.
6/12/2020 1:12:41 PM > Phone found at port COM340
6/12/2020 1:12:41 PM > Mode: Emergency
6/12/2020 1:12:41 PM > Initializing flash...6/12/2020 1:12:43 PM > OK
6/12/2020 1:12:44 PM > Model ID: LM-X120HM
6/12/2020 1:12:44 PM > Platform: mt6739
6/12/2020 1:12:44 PM > Android version: 9
6/12/2020 1:12:44 PM > SW version: LMX120HMAT-32-V10a-704-01-JUL-02-2019+0
6/12/2020 1:12:44 PM > LAF Version: 1.1
6/12/2020 1:12:44 PM > Product ID: WI15S191127016308
6/12/2020 1:12:44 PM > IMEI: 356277-10-344614-6
6/12/2020 1:12:44 PM > Target operator: LAO
6/12/2020 1:12:44 PM > Hardware: rev_10
6/12/2020 1:12:44 PM > Battery level: 60%
6/12/2020 1:12:44 PM > Reading partitions...6/12/2020 1:12:44 PM > OK
6/12/2020 1:12:55 PM > Checking security...
6/12/2020 1:13:04 PM > offs: 05080000
6/12/2020 1:13:04 PM > Checking security passed!
6/12/2020 1:13:04 PM > --------------------------------------------------------------------------------
6/12/2020 1:13:04 PM > IMEI: 356277-10-344614-6
6/12/2020 1:13:04 PM > Bluetooth address: 7C:F3:1B:18:1D

1
6/12/2020 1:13:04 PM > Wi-Fi MAC address: 98:B8:BA:8E:20:CB
6/12/2020 1:13:04 PM > SPC: 000000
6/12/2020 1:13:04 PM > --------------------------------------------------------------------------------
6/12/2020 1:13:04 PM > Write security backup function doesn't work for this device with latest firmware versions. If you'll encounter any problem during Unlock operation - you won't be able to restore the phone to it's initial state, so proceed at your own risk.

Continue?
6/12/2020 1:13:08 PM > Connecting to server...6/12/2020 1:13:09 PM > OK
6/12/2020 1:13:09 PM > Octopus smart card is present.
6/12/2020 1:13:09 PM > Checking smart card...6/12/2020 1:13:13 PM > OK
6/12/2020 1:13:13 PM > Username: cesa*****
6/12/2020 1:13:14 PM > Authorizing...6/12/2020 1:13:15 PM > OK
6/12/2020 1:13:15 PM > Checking balance...6/12/2020 1:13:16 PM > OK
6/12/2020 1:13:16 PM > Checking operation...6/12/2020 1:13:19 PM > OK
6/12/2020 1:13:19 PM > Sending device information...6/12/2020 1:13:20 PM > OK
6/12/2020 1:13:20 PM > Get credits, needed for current operation...6/12/2020 1:13:21 PM > OK
6/12/2020 1:13:21 PM > Your balance: 288 credits.
6/12/2020 1:13:21 PM > To perform "Unlock" operation you need to have 100 credits.
6/12/2020 1:13:26 PM > Reading security area...6/12/2020 1:13:35 PM > OK
6/12/2020 1:13:35 PM > Backup saved to "X120HM_356277103446146_12-06-2020_13-13-35.EEP"
6/12/2020 1:13:35 PM > Unlocking...6/12/2020 1:13:35 PM > OK
6/12/2020 1:13:35 PM > Writing security area...
6/12/2020 1:13:40 PM > Execute : 0x004C
6/12/2020 1:13:40 PM > Writing cmd...
6/12/2020 1:13:41 PM > reading cmd...
6/12/2020 1:13:43 PM > reading cmd...
6/12/2020 1:13:45 PM > Reconnecting phone...
6/12/2020 1:13:46 PM > Phone found at port COM340
6/12/2020 1:13:46 PM > Mode: Emergency
6/12/2020 1:13:46 PM > Initializing flash...6/12/2020 1:13:48 PM > OK
6/12/2020 1:13:49 PM > Removing write protection...
6/12/2020 1:13:54 PM > Execute : 0x004C
6/12/2020 1:13:54 PM > Writing cmd...
6/12/2020 1:13:54 PM > reading cmd...
6/12/2020 1:13:56 PM > reading cmd...
6/12/2020 1:13:58 PM > Reconnecting phone...
6/12/2020 1:13:59 PM > Phone found at port COM340
6/12/2020 1:13:59 PM > Mode: Emergency
6/12/2020 1:13:59 PM > Initializing flash...6/12/2020 1:14:01 PM > OK
6/12/2020 1:14:03 PM > Execute : 0x00D8
6/12/2020 1:14:03 PM > Writing cmd...
6/12/2020 1:14:04 PM > reading cmd...
6/12/2020 1:14:06 PM > reading cmd...6/12/2020 1:14:08 PM > OK
6/12/2020 1:14:08 PM > Reconnecting phone...
6/12/2020 1:14:09 PM > Phone found at port COM340
6/12/2020 1:14:09 PM > Mode: Emergency
6/12/2020 1:14:09 PM > Initializing flash...6/12/2020 1:14:11 PM > OK
6/12/2020 1:14:12 PM > Reading partitions...6/12/2020 1:14:12 PM > OK
6/12/2020 1:14:12 PM > Erasing part 1...
6/12/2020 1:14:15 PM > Execute : 0x00D5
6/12/2020 1:14:15 PM > Writing cmd...
6/12/2020 1:14:15 PM > reading cmd...
6/12/2020 1:14:17 PM > Read: EXEC...6/12/2020 1:14:32 PM > OK
6/12/2020 1:14:32 PM > Reconnecting phone...
6/12/2020 1:14:34 PM > Phone found at port COM340
6/12/2020 1:14:34 PM > Mode: Emergency
6/12/2020 1:14:34 PM > Initializing flash...6/12/2020 1:14:36 PM > OK
6/12/2020 1:14:37 PM > Restore write protection...
6/12/2020 1:14:42 PM > Execute : 0x004C
6/12/2020 1:14:42 PM > Writing cmd...
6/12/2020 1:14:42 PM > reading cmd...
6/12/2020 1:14:44 PM > reading cmd...
6/12/2020 1:14:46 PM > Reconnecting phone...
6/12/2020 1:14:47 PM > Phone found at port COM340
6/12/2020 1:14:47 PM > Mode: Emergency
6/12/2020 1:14:47 PM > Initializing flash...6/12/2020 1:14:49 PM > OK
6/12/2020 1:14:51 PM > Execute : 0x00BB
6/12/2020 1:14:51 PM > Writing cmd...
6/12/2020 1:14:52 PM > reading cmd...
6/12/2020 1:14:54 PM > reading cmd...6/12/2020 1:14:56 PM > OK
6/12/2020 1:14:56 PM > Reconnecting phone...
6/12/2020 1:14:57 PM > Phone found at port COM340
6/12/2020 1:14:57 PM > Mode: Emergency
6/12/2020 1:14:57 PM > Initializing flash...6/12/2020 1:14:59 PM > OK
6/12/2020 1:15:00 PM > Reading partitions...6/12/2020 1:15:00 PM > OK
6/12/2020 1:15:01 PM > Phone successfully unlocked!
6/12/2020 1:15:01 PM > Warning: If your device were stuck at logo, after operation was completed, then please, don't reflash your device, first contact with Support via Skype or create thread at forum!
6/12/2020 1:15:01 PM > Performed by 3.0.2.01 Software version.
6/12/2020 1:15:01 PM > Elapsed Time: 12:02:46 AM
6/12/2020 1:23:37 PM > --------------------------------------------------------------------------------
6/12/2020 1:23:37 PM > Checking data...6/12/2020 1:23:38 PM > OK
6/12/2020 1:23:38 PM > Platform: LG MTK
6/12/2020 1:23:38 PM > Selected port: COM1
6/12/2020 1:23:38 PM > Selected baudrate: 921600
6/12/2020 1:23:38 PM > Selected model: X120HM
6/12/2020 1:23:38 PM > Selected USB connection type
6/12/2020 1:23:38 PM > Please, disconnect cable, power phone OFF, connect P999 cable (with 910k resistor)
6/12/2020 1:23:38 PM > or
6/12/2020 1:23:38 PM > Power OFF phone, press and hold "Vol+" for 10 seconds and connect USB cable.
6/12/2020 1:24:14 PM > Phone found at port COM340
6/12/2020 1:24:14 PM > Mode: Emergency
6/12/2020 1:24:14 PM > Initializing flash...6/12/2020 1:24:16 PM > OK
6/12/2020 1:24:17 PM > Model ID: LM-X120HM
6/12/2020 1:24:17 PM > Platform: mt6739
6/12/2020 1:24:17 PM > Android version: 9
6/12/2020 1:24:17 PM > SW version: LMX120HMAT-32-V10a-704-01-JUL-02-2019+0
6/12/2020 1:24:17 PM > LAF Version: 1.1
6/12/2020 1:24:17 PM > Product ID: WI15S191126004441
6/12/2020 1:24:17 PM > IMEI: 356277-10-362440-3
6/12/2020 1:24:17 PM > Target operator: LAO
6/12/2020 1:24:17 PM > Hardware: rev_10
6/12/2020 1:24:17 PM > Battery level: 56%
6/12/2020 1:24:17 PM > Reading partitions...6/12/2020 1:24:17 PM > OK
6/12/2020 1:24:28 PM > Checking security...
6/12/2020 1:24:37 PM > offs: 05080000
6/12/2020 1:24:37 PM > Checking security passed!
6/12/2020 1:24:37 PM > --------------------------------------------------------------------------------
6/12/2020 1:24:37 PM > IMEI: 356277-10-362440-3
6/12/2020 1:24:37 PM > Bluetooth address: 7C:F3:1B:18

2:AA
6/12/2020 1:24:37 PM > Wi-Fi MAC address: 98:B8:BA:8E

5:A4
6/12/2020 1:24:37 PM > SPC: 000000
6/12/2020 1:24:37 PM > --------------------------------------------------------------------------------
6/12/2020 1:24:37 PM > Write security backup function doesn't work for this device with latest firmware versions. If you'll encounter any problem during Unlock operation - you won't be able to restore the phone to it's initial state, so proceed at your own risk.

Continue?
6/12/2020 1:24:51 PM > Connecting to server...6/12/2020 1:24:52 PM > OK
6/12/2020 1:24:52 PM > Octopus smart card is present.
6/12/2020 1:24:52 PM > Checking smart card...6/12/2020 1:24:56 PM > OK
6/12/2020 1:24:56 PM > Username: ces******
6/12/2020 1:24:56 PM > Authorizing...6/12/2020 1:24:58 PM > OK
6/12/2020 1:24:58 PM > Checking balance...6/12/2020 1:24:59 PM > OK
6/12/2020 1:24:59 PM > Checking operation...6/12/2020 1:25:02 PM > OK
6/12/2020 1:25:02 PM > Sending device information...6/12/2020 1:25:02 PM > OK
6/12/2020 1:25:02 PM > Get credits, needed for current operation...6/12/2020 1:25:03 PM > OK
6/12/2020 1:25:03 PM > Your balance: 188 credits.
6/12/2020 1:25:03 PM > To perform "Unlock" operation you need to have 100 credits.
6/12/2020 1:25:09 PM > Reading security area...6/12/2020 1:25:18 PM > OK
6/12/2020 1:25:18 PM > Backup saved to "X120HM_356277103624403_12-06-2020_13-25-18.EEP"
6/12/2020 1:25:18 PM > Unlocking...6/12/2020 1:25:18 PM > OK
6/12/2020 1:25:18 PM > Writing security area...
6/12/2020 1:25:23 PM > Execute : 0x004C
6/12/2020 1:25:23 PM > Writing cmd...
6/12/2020 1:25:23 PM > reading cmd...
6/12/2020 1:25:26 PM > reading cmd...
6/12/2020 1:25:28 PM > Reconnecting phone...
6/12/2020 1:25:28 PM > Phone found at port COM340
6/12/2020 1:25:28 PM > Mode: Emergency
6/12/2020 1:25:29 PM > Initializing flash...6/12/2020 1:25:30 PM > OK
6/12/2020 1:25:32 PM > Removing write protection...
6/12/2020 1:25:36 PM > Execute : 0x004C
6/12/2020 1:25:37 PM > Writing cmd...
6/12/2020 1:25:37 PM > reading cmd...
6/12/2020 1:25:39 PM > reading cmd...
6/12/2020 1:25:41 PM > Reconnecting phone...
6/12/2020 1:25:42 PM > Phone found at port COM340
6/12/2020 1:25:42 PM > Mode: Emergency
6/12/2020 1:25:42 PM > Initializing flash...6/12/2020 1:25:44 PM > OK
6/12/2020 1:25:46 PM > Execute : 0x00D8
6/12/2020 1:25:46 PM > Writing cmd...
6/12/2020 1:25:46 PM > reading cmd...
6/12/2020 1:25:49 PM > reading cmd...6/12/2020 1:25:51 PM > OK
6/12/2020 1:25:51 PM > Reconnecting phone...
6/12/2020 1:25:52 PM > Phone found at port COM340
6/12/2020 1:25:52 PM > Mode: Emergency
6/12/2020 1:25:52 PM > Initializing flash...6/12/2020 1:25:54 PM > OK
6/12/2020 1:25:55 PM > Reading partitions...6/12/2020 1:25:55 PM > OK
6/12/2020 1:25:55 PM > Erasing part 1...
6/12/2020 1:25:57 PM > Execute : 0x00D5
6/12/2020 1:25:57 PM > Writing cmd...
6/12/2020 1:25:58 PM > reading cmd...
6/12/2020 1:25:59 PM > Read: EXEC...6/12/2020 1:26:14 PM > OK
6/12/2020 1:26:14 PM > Reconnecting phone...
6/12/2020 1:26:16 PM > Phone found at port COM340
6/12/2020 1:26:16 PM > Mode: Emergency
6/12/2020 1:26:16 PM > Initializing flash...6/12/2020 1:26:18 PM > OK
6/12/2020 1:26:19 PM > Restore write protection...
6/12/2020 1:26:24 PM > Execute : 0x004C
6/12/2020 1:26:24 PM > Writing cmd...
6/12/2020 1:26:24 PM > reading cmd...
6/12/2020 1:26:26 PM > reading cmd...
6/12/2020 1:26:28 PM > Reconnecting phone...
6/12/2020 1:26:29 PM > Phone found at port COM340
6/12/2020 1:26:29 PM > Mode: Emergency
6/12/2020 1:26:29 PM > Initializing flash...6/12/2020 1:26:31 PM > OK
6/12/2020 1:26:33 PM > Execute : 0x00BB
6/12/2020 1:26:33 PM > Writing cmd...
6/12/2020 1:26:34 PM > reading cmd...
6/12/2020 1:26:36 PM > reading cmd...6/12/2020 1:26:38 PM > OK
6/12/2020 1:26:38 PM > Reconnecting phone...
6/12/2020 1:26:39 PM > Phone found at port COM340
6/12/2020 1:26:39 PM > Mode: Emergency
6/12/2020 1:26:39 PM > Initializing flash...6/12/2020 1:26:41 PM > OK
6/12/2020 1:26:42 PM > Reading partitions...6/12/2020 1:26:42 PM > OK
6/12/2020 1:26:42 PM > Phone successfully unlocked!
6/12/2020 1:26:42 PM > Warning: If your device were stuck at logo, after operation was completed, then please, don't reflash your device, first contact with Support via Skype or create thread at forum!
6/12/2020 1:26:43 PM > Performed by 3.0.2.01 Software version.
6/12/2020 1:26:43 PM > Elapsed Time: 12:03:05 AM

Octopus support · 06-15-2020, 07:20

Hello.

Please download and install latest test software version 3.0.2.03 from the Support Area (LG/TEST SOFTWARE/), put the phone into download mode then repeat the operation once again. We added you one more attempt.

Quote:

To enter Support Area, press "Go to support" button on "Support & options" tab of the Software.

CeHN77 · 06-18-2020, 03:21

Thanks to the test version it worked, but I used my credits I did not see a refund of the two that I lost.

imei 1: 356277-10-344614-6
imei 2: 356277-10-362440-3

please verify on your servers that it was charged twice each. the two logs are up posted.

Octopus support · 06-18-2020, 07:26

Hello.

We refunded credits to your balance.

06-18-2020, 03:21	#3 (permalink)
CeHN77 Junior Member Join Date: Aug 2017 Posts: 14 Member: 2747830 Status: Offline Thanks Meter: 3	Thanks to the test version it worked, but I used my credits I did not see a refund of the two that I lost. imei 1: 356277-10-344614-6 imei 2: 356277-10-362440-3 please verify on your servers that it was charged twice each. the two logs are up posted.

06-18-2020, 07:26	#4 (permalink)
Octopus support Product Supporter Join Date: Jan 2019 Location: USA, New York Posts: 10,160 Member: 2891705 Status: Offline Thanks Meter: 2,141	Hello. We refunded credits to your balance.