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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > NCK Team products > NCK Box Premium v2

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Old 05-16-2022, 13:07   #1 (permalink)
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hisense h30 lite no second imei


dear team customer brought hisense h30 lite with sim lock ,i unlocked it with spd nck soft and now phone lost second imei ,during unlocking process soft can not make nvram backup ?

now i can not repair second imei ?

please help me?
here is info
ACTION: Read Info.
Detecting phone, wait...
Using connection mode 1
Detected: SPRD U2S Diag (COM91)

Platform Version: MOCORTM_18B_W19.10.2_P7_Debug
Project Version: sharkl3_pub
BASE Version: FM_BASE_18B_W19.10.2_P7
HW Version: sc9863A_modem
05-03-2019 12:22:22
Build number: Hisense_HLTE223E_MX03_L301.03
EMMC DDR SIZE :30G+3G
UID: T28C08_22_1_15

IMEI 1: 863718040616958
IMEI 2: 863718040616966
IMEI 3: 867400020316638
IMEI 4: 867400020316646
BT: 08BA5F6E874B
WIFI: 08BA5F6E951A
SN 1: 1F75DE9A1F0EC13392
Done.
Exe version: NckBox Spreadtrum Module 2.1.3
Log saved:
C:\Users\User\Documents\spreadtrum_module\Saved_Lo gs\Hisense_HLTE223E_MX03_L301_03_863718040616958_r ead_imei_info_4.txt
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Old 05-16-2022, 13:08   #2 (permalink)
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when i try to repair it
Action: REPAIR.
Detecting phone, wait...
Detecting phone, wait...
Using connection mode 1
Detected: SPRD U2S Diag (COM91)

Platform Version: MOCORTM_18B_W19.10.2_P7_Debug
Project Version: sharkl3_pub
BASE Version: FM_BASE_18B_W19.10.2_P7
HW Version: sc9863A_modem
05-03-2019 12:22:22
Build number: Hisense_HLTE223E_MX03_L301.03
EMMC DDR SIZE :30G+3G
UID: T28C08_22_1_15

IMEI 1: 863718040616958
IMEI 2: 863718040616966
IMEI 3: 867400020316638
IMEI 4: 867400020316646
Phone have empty sign array, can be old security or erased nv.
IMEI 1 to write: 863718040616958
IMEI 2 to write: 863718040616966
IMEI 3 to write: 867400020316638
IMEI 4 to write: 867400020316646
Write IMEI Done.
BT to write: 08BA5F6E874B
Write BT Adress Done.
WIFI to write: 08BA5F6E951A
Write WIFI Adress Done.
SN 1 to write: 1F75DE9A1F0EC13392
Write SN Done.
Done.
Exe version: NckBox Spreadtrum Module 2.1.3
Log saved:
C:\Users\User\Documents\spreadtrum_module\Saved_Lo gs\Hisense_HLTE223E_MX03_L301_03_863718040616958_d iag_write_imei_3.txt
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Old 05-16-2022, 13:23   #3 (permalink)
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why nvram backup is not here ?
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Old 05-16-2022, 14:03   #4 (permalink)
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In sprd phones only first imei is protected.
Second imei usually is not protected and can be repaired/erased without problem even with free tools.
More, simlock and imei is not related one with other.

Now, phone have null imei or not show imei on * # 06 # ?

If phone not show imei at all, posible phone was in oher service before, and they write in phone single sim firmware for some reason.

NVRAM backup will be, if you will make it.
Is posible to make NVRAM backup only in flash mode.

More, in sprd phones unlock in diag mode is not permanent, only unlock in flash mode is permanent.
If you performed unlock in diag mode, making factory reset must return phone to exactly state before unlock.

Also need to see simlock info, to know what type of simlock exists in phone.
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Old 05-16-2022, 19:30   #5 (permalink)
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thank you for your answer my friend ,i unlocked it with diag mode i pushed remove sim lock ,not sim lock info ,this phone is is from movistar ,*#06# shows only one imei .....simlock info i can read tomorrow and show here .
i reseted phone but it is steal one imei and sim unlocked.....it asked me for a code before unlocked

can i write nvram backup read from other working phone and then reapire imei?
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Old 05-16-2022, 20:14   #6 (permalink)
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On phone with dual sim, even on erased imei, will show second(null) imei.
Also in settings will be option to select or disable second sim.
You can check also if second sim is not disabled in settings.
If phone show only one imei, most posible was writed one sim variant firmware.
And you not checked before unlock.
If phone have simlock type 4, you can't write other nvram in phone.
If phone have simlock type 2, 3, 5, 6 yes, you can use other nvram.
But this mostly sure will not solve problem with your imei, in log exe show you second imei, and it exists in nvram, but phone not use it.

Also simlock is not related in any way with imei, i'am told you before.
You are first who report this, and most posible must be reason what i'am explained above.
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Old 05-16-2022, 21:46   #7 (permalink)
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thank you sir ,most probably phone has a single firmware on it ,so my problem will
be solved if flash dual sim firmware ?
thanks again for your answer
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Old 05-16-2022, 22:46   #8 (permalink)
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This i'am not know, you have phone in hands.
But most posible yes.
Mostly spreadtrum(unisoc) have engineer mode, you can acess it using *#*#83781#*#* combination.
In this mode, you will get more info about phone and firmware.
Try to check if your phone will accept this combination.
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Old 05-17-2022, 07:49   #9 (permalink)
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here is sim lock info

ACTION: Read Simlock Info.
Detecting phone, wait...
Using connection mode 1
Detected: SPRD U2S Diag (COM91)

Platform Version: MOCORTM_18B_W19.10.2_P7_Debug
Project Version: sharkl3_pub
BASE Version: FM_BASE_18B_W19.10.2_P7
HW Version: sc9863A_modem
05-03-2019 12:22:22
Build number: Hisense_HLTE223E_MX03_L301.03
EMMC DDR SIZE :30G+3G
UID: T28C08_22_1_15

IMEI 1: 863718040616958
IMEI 2: 863718040616966
IMEI 3: 867400020316638
IMEI 4: 867400020316646
BT: 08BA5F6E874B
WIFI: 08BA5F6E951A
Reading simlock backup, wait....
Saved to: C:\Users\User\Documents\spreadtrum_module\diag_nvr am_backup\Hisense_HLTE223E_MX03_L301_03_8637180406 16958__diag_simlock_nvram_backup_3.tar

Simlock Status:
SIMLOCK: INACTIVE
NETWORK SUBNET: INACTIVE
SP LOCK: INACTIVE
CORPORATE: INACTIVE
USER LOCK: INACTIVE
[3]Simlock Type: 0 0
Sim 1 Unlock Code: 40946748
Sim 2 Unlock Code: 40946758
Warning, this is factory key, some opperators can modify factory key.
Unlock is supported for this phone
Done.
Exe version: NckBox Spreadtrum Module 2.1.3
Log saved:
C:\Users\User\Documents\spreadtrum_module\Saved_Lo gs\Hisense_HLTE223E_MX03_L301_03_863718040616958_d iag_simlock_read_1.txt
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Old 05-17-2022, 09:15   #10 (permalink)
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Simlock type 3 will allow you to use nvram from other phone.
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