How To Hold * And # Key When Unlocking Motorola A920
 

I have just paid £32.99 on a website to unlock the Motorola A920 via cable it is telling me I have to hold the * and # keys and power on the phone. The phone is a touch screen phone so how do I hold these buttons when you power it on ? There is no phone number on the website for support and there email enquiries isnt working. Please can anybody help:confused: