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10-25-2020, 22:54 | #1 (permalink) |
No Life Poster Join Date: Aug 2011 Location: caribbean island
Posts: 868
Member: 1643797 Status: Offline Thanks Meter: 183 | Cancel this now . × T-mobile Usa - App Mobile Unlocking Premium $45 IMEI 355931094003867 In Process Code In Process Submited On 2020/10/01 00:23:38 This order been waiting weeks now my customer will not wait more and I must return phone and refund him I already email your support team they telling me wait this can't wait more I NEED THIS CANCEL NOW . Phone will no more be in my hands and if your supplier unlock it i will net receive pay anymore because phone no more in my hand |
10-26-2020, 05:34 | #2 (permalink) |
Product Manager Join Date: Oct 2012 Location: hk
Posts: 6,199
Member: 1824819 Status: Offline Thanks Meter: 566 | We Send Request To Source For Cancel Your Order We Waiting For Update From Source Side. - If you are a Wholesale user: do not refund your customer until you get confirmation of cancellation. - If you are a Retail Customer: do not place order with another supplier until you get confirmation of cancellation. Be sure we're trying our best to force the hand of our supplier regarding this matter. |
10-26-2020, 13:40 | #3 (permalink) | |
No Life Poster Join Date: Aug 2011 Location: caribbean island
Posts: 868
Member: 1643797 Status: Offline Thanks Meter: 183 | Quote:
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10-26-2020, 15:30 | #4 (permalink) |
Product Manager Join Date: Oct 2012 Location: hk
Posts: 6,199
Member: 1824819 Status: Offline Thanks Meter: 566 | you ask for cancel today and we forward to source so need to wait for here reply if you direct refund to client without asking us we cant help you in that case but we will try our best for get cancel your order |
10-26-2020, 16:06 | #5 (permalink) | |
No Life Poster Join Date: Aug 2011 Location: caribbean island
Posts: 868
Member: 1643797 Status: Offline Thanks Meter: 183 | Quote:
i post here today but email your support days ago not just today. this is why i take it here because all i'm hearing is wait and i can be locked up by the law to hold peoples phone against there will so i have return phone and make refund up to date phone still not and customer request to be given today. i communicate with your team on whatsapp and email days ago and here now ... so my request known by your team days now. | |
10-26-2020, 18:09 | #6 (permalink) |
Product Manager Join Date: Oct 2012 Location: hk
Posts: 6,199
Member: 1824819 Status: Offline Thanks Meter: 566 | you send us request for cancel 8 hour ago not 2-3 day ago so keep some patience we have already check that and this mobile get unlock today if not unlock today it,s will cancel if you take decision your self cancel in that case we cant able to help you you must wait cancel from our side than you can refund to client |
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