A102U - Carrier relock success but phone still not accepting the simcard - GSM-Forum

AppleAlExtremo · 08-13-2019, 23:17

Hi support,

I made a template that i have been using correctly on S10, so the problem isn't the simcard mcc/mnc code not being on the template.

Here is the log but the same simcard i have beeing using for test on s10 is not being accepted on this A102U after the relock process. Credits were rebated. Please check this. Regards

Chimera Mobile Phone Utility version: 22.02.1024 @ 2019-08-13
Carrier relock started
Gathering phone info...
Collecting information. Be patient! Do NOT disconnect the phone!
Model: SM-A102U
Sales Code: TMK
Country Code: USA
Timezone: America/Havana
Android Version: 9 [PPR1.180610.011] [SDK 28]
Build Date: Thu Jun 27 14:52:03 KST 2019
PDA Version: A102USQU1ASFI [june 2019, revI]
Phone Version: A102USQU1ASFI [june 2019, revI]
CSC Version: A102UOYN1ASFI [june 2019, revI]
Product Code: TMK
HIDSw Version: A102USQU1ASFI/A102UOYN1ASFI/A102USQU1ASFI/A102USQU1ASFI
Board Platform: EXYNOS5
Modem Platform: SHANNON327
Serial Number: RF8M70A12WN
Imei: 356274*********
Unique Number: CBJ00A887D8C966
Connections: AT,MTP
Battery Status: 4.10V (79%)
Network Type: GSM
SIM Status: ABSENT
Multisim Config: SS
Knox Version: v30
Warranty Bit: 0
Security Patch: 2019-06-01
Data Encryption State: encrypted
Carrier relock...
The operation is in progress. Be patient! Do NOT disconnect the phone!
Restarting phone.
Waiting for ADB connection. Be patient! Do NOT disconnect the phone!
Carrier relocked.
Successfully finished.
Finished at local time: [08.13.19 16:32:20]
WorkID: 69677020

chavonbravo · 08-14-2019, 04:14

Any way you could insert the sim you are attempting to use, and run an adb command?
adb shell service call iphonesubinfo 7
Then please copy here the reply.

AppleAlExtremo · 08-14-2019, 17:54

Result: Parcel(00000000 ffffffff '........')

AppleAlExtremo · 08-14-2019, 17:56

Here is the read info log:

Chimera Mobile Phone Utility version: 22.02.1024 @ 2019-08-14
Printing phone history

Carrier Relock
13/08/2019
8:30:34

Get info started
Gathering phone info...
Collecting information. Be patient! Do NOT disconnect the phone!
Model: SM-A102U
Sales Code: TMK
Country Code: USA
Timezone: America/Havana
Android Version: 9 [PPR1.180610.011] [SDK 28]
Build Date: Thu Jun 27 14:52:03 KST 2019
PDA Version: A102USQU1ASFI [june 2019, revI]
Phone Version: A102USQU1ASFI [june 2019, revI]
CSC Version: A102UOYN1ASFI [june 2019, revI]
Product Code: TMK
HIDSw Version: A102USQU1ASFI/A102UOYN1ASFI/A102USQU1ASFI/A102USQU1ASFI
Board Platform: EXYNOS5
Modem Platform: SHANNON327
Serial Number: RF8M70A12WN
Imei: 356274*********
Unique Number: CBJ00A887D8C966
Connections: AT,MTP
Battery Status: 3.90V (53%)
Network Type: GSM
SIM Status: SIM_SERVICE_PROVIDER_LOCKED
Multisim Config: SS
Knox Version: v30
Warranty Bit: 0
Security Patch: 2019-06-01
Data Encryption State: encrypted
Successfully finished.
Finished at local time: [08.14.19 12:56:22]
WorkID: 69754896

fabrtz · 08-15-2019, 16:15

Chimera Mobile Phone Utility version: 22.02.1024 @ 2019-08-15
Printing phone history

Get Info
14/8/2019
08:11:11

Carrier Relock
14/8/2019
08:07:57

Carrier Relock
14/8/2019
08:03:36

Carrier Relock
14/8/2019
07:59:15

Rmm Unlock
14/8/2019
07:57:30

Carrier relock started
Gathering phone info...
Collecting information. Be patient! Do NOT disconnect the phone!
Model: SM-G975U
Sales Code: TMB
Country Code: USA
Timezone: America/Tegucigalpa
Android Version: 9 [PPR1.180610.011] [SDK 28]
Build Date: Mon Jul 22 08:27:20 KST 2019
PDA Version: G975USQU2ASGC [july 2019, revC]
Phone Version: G975USQU2ASGC [july 2019, revC]
CSC Version: G975UOYN2ASGC [july 2019, revC]
Product Code: TMB
HIDSw Version: G975USQU2ASGC/G975UOYN2ASGC/G975USQU2ASGC/G975USQU2ASGC
Board Platform: MSMNILE
Modem Platform: SM8150
Serial Number: R38M405EM1Y
Imei: 354415****69779
Unique Number: 988ECD4441364D4B3934
Connections: AT,MTP
Battery Status: 3.80V (41%)
Network Type: GSM
SIM Status: ABSENT
Multisim Config: SS
Knox Version: v30
Warranty Bit: 0
Security Patch: 2019-07-01
Data Encryption State: encrypted
Carrier relock...
The operation is in progress. Be patient! Do NOT disconnect the phone!
Carrier relocked.
Successfully finished.
Finished at local time: [08.15.19 09:11:25]
WorkID: 69848644

AppleAlExtremo · 08-15-2019, 16:22

Well, i didn't even update the phone. Check the first info and the second after the problem. Is the same bit 1 and still not working.

The relock never worked, please Chimera Team give a fix. Regards

chavonbravo · 08-15-2019, 16:35

Can you insert the same sim in another Samsung which accepts it and tun the same adb command and post output please?

fabrtz · 08-15-2019, 17:07

Quote:

Originally Posted by AppleAlExtremo

Well, i didn't even update the phone. Check the first info and the second after the problem. Is the same bit 1 and still not working.

The relock never worked, please Chimera Team give a fix. Regards

I think it is not a 100% reliable method

AppleAlExtremo · 08-15-2019, 17:07

Quote:

Originally Posted by chavonbravo

Can you insert the same sim in another Samsung which accepts it and tun the same adb command and post output please?

Result: Parcel(
0x00000000: 00000000 0000000f 00360033 00300038 '........3.6.8.0.'
0x00000010: 00310031 00310031 00310030 00340038 '1.1.1.1.0.1.8.4.'
0x00000020: 00360032 00000037 '2.6.7... ')

chavonbravo · 08-15-2019, 17:13

Thank you, and a screenshot of *#0011# on working phone, if you dont mind?

AppleAlExtremo · 08-15-2019, 17:35

This is a Samsung Galaxy S8:

adb shell service call iphonesubinfo 7
Result: Parcel(00000000 00000002 00370030 00000000 '........0.7.....')

chavonbravo · 08-15-2019, 17:39

My recommendation, reattempt, create template with only the Cuba MccMnc (368/01), and see if there are better results.

The process is reliable, it just sometimes is difficult to select correct mccmnc in templates, and match to actual sim of customer.

This adb command I posted earlier, along with info from *#0011# can ensure you select correct mcc/mnc. You do not get charged more than once for the same device, so you can reattempt until you get the right template working for the carrier of your choice. It seems you only attempted once on this device (A102U).

AppleAlExtremo · 08-15-2019, 17:44

Quote:

Originally Posted by chavonbravo

My recommendation, reattempt, create template with only the Cuba MccMnc (368/01), and see if there are better results.

The process is reliable, it just sometimes is difficult to select correct mccmnc in templates, and match to actual sim of customer.

This adb command I posted earlier, along with info from *#0011# can ensure you select correct mcc/mnc. You do not get charged more than once for the same device, so you can reattempt until you get the right template working for the carrier of your choice. It seems you only attempted once on this device (A102U).

I didn't know it will not charge me again i will try this and let you know. Thanks for your help

chavonbravo · 08-15-2019, 17:50

Sample dial code menu with carrier mccmnc.

This is what looks like. You see 310/260 as MccMnc for carrier signal. And the adb command gives MccMnc on sim card (first 5 or 6 digits). From your picture, it looks like the the phone is on carrier MccMnc 000/00, which is reserved for test purposes only.

It is possible someone has a test network nearby (best case scenario). You may need to add 000/00 and 000/000 to your template list if this is the case.

AppleAlExtremo · 08-15-2019, 17:51

It worked selecting only that carrier. Thanks!!!

Regards

08-13-2019, 23:17	#1 (permalink)
AppleAlExtremo Junior Member Join Date: Jul 2017 Posts: 31 Member: 2738836 Status: Offline Thanks Meter: 3	A102U - Carrier relock success but phone still not accepting the simcard Hi support, I made a template that i have been using correctly on S10, so the problem isn't the simcard mcc/mnc code not being on the template. Here is the log but the same simcard i have beeing using for test on s10 is not being accepted on this A102U after the relock process. Credits were rebated. Please check this. Regards Chimera Mobile Phone Utility version: 22.02.1024 @ 2019-08-13 Carrier relock started Gathering phone info... Collecting information. Be patient! Do NOT disconnect the phone! Model: SM-A102U Sales Code: TMK Country Code: USA Timezone: America/Havana Android Version: 9 [PPR1.180610.011] [SDK 28] Build Date: Thu Jun 27 14:52:03 KST 2019 PDA Version: A102USQU1ASFI [june 2019, revI] Phone Version: A102USQU1ASFI [june 2019, revI] CSC Version: A102UOYN1ASFI [june 2019, revI] Product Code: TMK HIDSw Version: A102USQU1ASFI/A102UOYN1ASFI/A102USQU1ASFI/A102USQU1ASFI Board Platform: EXYNOS5 Modem Platform: SHANNON327 Serial Number: RF8M70A12WN Imei: 356274********* Unique Number: CBJ00A887D8C966 Connections: AT,MTP Battery Status: 4.10V (79%) Network Type: GSM SIM Status: ABSENT Multisim Config: SS Knox Version: v30 Warranty Bit: 0 Security Patch: 2019-06-01 Data Encryption State: encrypted Carrier relock... The operation is in progress. Be patient! Do NOT disconnect the phone! Restarting phone. Waiting for ADB connection. Be patient! Do NOT disconnect the phone! Carrier relocked. Successfully finished. Finished at local time: [08.13.19 16:32:20] WorkID: 69677020

08-15-2019, 16:15	#5 (permalink)
fabrtz Freak Poster Join Date: Nov 2008 Location: San Pedro Sula Posts: 132 Member: 909015 Status: Offline Thanks Meter: 75	Same To me after update to bit 2, phone locked again Chimera Mobile Phone Utility version: 22.02.1024 @ 2019-08-15 Printing phone history Get Info 14/8/2019 08:11:11 Carrier Relock 14/8/2019 08:07:57 Carrier Relock 14/8/2019 08:03:36 Carrier Relock 14/8/2019 07:59:15 Rmm Unlock 14/8/2019 07:57:30 Carrier relock started Gathering phone info... Collecting information. Be patient! Do NOT disconnect the phone! Model: SM-G975U Sales Code: TMB Country Code: USA Timezone: America/Tegucigalpa Android Version: 9 [PPR1.180610.011] [SDK 28] Build Date: Mon Jul 22 08:27:20 KST 2019 PDA Version: G975USQU2ASGC [july 2019, revC] Phone Version: G975USQU2ASGC [july 2019, revC] CSC Version: G975UOYN2ASGC [july 2019, revC] Product Code: TMB HIDSw Version: G975USQU2ASGC/G975UOYN2ASGC/G975USQU2ASGC/G975USQU2ASGC Board Platform: MSMNILE Modem Platform: SM8150 Serial Number: R38M405EM1Y Imei: 354415****69779 Unique Number: 988ECD4441364D4B3934 Connections: AT,MTP Battery Status: 3.80V (41%) Network Type: GSM SIM Status: ABSENT Multisim Config: SS Knox Version: v30 Warranty Bit: 0 Security Patch: 2019-07-01 Data Encryption State: encrypted Carrier relock... The operation is in progress. Be patient! Do NOT disconnect the phone! Carrier relocked. Successfully finished. Finished at local time: [08.15.19 09:11:25] WorkID: 69848644

08-14-2019, 04:14	#2 (permalink)
chavonbravo Freak Poster Join Date: Jan 2009 Posts: 256 Member: 952912 Status: Offline Thanks Meter: 142	Any way you could insert the sim you are attempting to use, and run an adb command? adb shell service call iphonesubinfo 7 Then please copy here the reply.

08-14-2019, 17:54	#3 (permalink)
AppleAlExtremo Junior Member Join Date: Jul 2017 Posts: 31 Member: 2738836 Status: Offline Thanks Meter: 3	Result: Parcel(00000000 ffffffff '........')

08-14-2019, 17:56	#4 (permalink)
AppleAlExtremo Junior Member Join Date: Jul 2017 Posts: 31 Member: 2738836 Status: Offline Thanks Meter: 3	Here is the read info log: Chimera Mobile Phone Utility version: 22.02.1024 @ 2019-08-14 Printing phone history Carrier Relock 13/08/2019 8:30:34 Get info started Gathering phone info... Collecting information. Be patient! Do NOT disconnect the phone! Model: SM-A102U Sales Code: TMK Country Code: USA Timezone: America/Havana Android Version: 9 [PPR1.180610.011] [SDK 28] Build Date: Thu Jun 27 14:52:03 KST 2019 PDA Version: A102USQU1ASFI [june 2019, revI] Phone Version: A102USQU1ASFI [june 2019, revI] CSC Version: A102UOYN1ASFI [june 2019, revI] Product Code: TMK HIDSw Version: A102USQU1ASFI/A102UOYN1ASFI/A102USQU1ASFI/A102USQU1ASFI Board Platform: EXYNOS5 Modem Platform: SHANNON327 Serial Number: RF8M70A12WN Imei: 356274********* Unique Number: CBJ00A887D8C966 Connections: AT,MTP Battery Status: 3.90V (53%) Network Type: GSM SIM Status: SIM_SERVICE_PROVIDER_LOCKED Multisim Config: SS Knox Version: v30 Warranty Bit: 0 Security Patch: 2019-06-01 Data Encryption State: encrypted Successfully finished. Finished at local time: [08.14.19 12:56:22] WorkID: 69754896

08-15-2019, 16:22	#6 (permalink)
AppleAlExtremo Junior Member Join Date: Jul 2017 Posts: 31 Member: 2738836 Status: Offline Thanks Meter: 3	Well, i didn't even update the phone. Check the first info and the second after the problem. Is the same bit 1 and still not working. The relock never worked, please Chimera Team give a fix. Regards

08-15-2019, 16:35	#7 (permalink)
chavonbravo Freak Poster Join Date: Jan 2009 Posts: 256 Member: 952912 Status: Offline Thanks Meter: 142	Can you insert the same sim in another Samsung which accepts it and tun the same adb command and post output please?

08-15-2019, 17:13	#10 (permalink)
chavonbravo Freak Poster Join Date: Jan 2009 Posts: 256 Member: 952912 Status: Offline Thanks Meter: 142	Thank you, and a screenshot of *#0011# on working phone, if you dont mind?

08-15-2019, 17:35	#11 (permalink)
AppleAlExtremo Junior Member Join Date: Jul 2017 Posts: 31 Member: 2738836 Status: Offline Thanks Meter: 3	This is a Samsung Galaxy S8: adb shell service call iphonesubinfo 7 Result: Parcel(00000000 00000002 00370030 00000000 '........0.7.....')

08-15-2019, 17:39	#12 (permalink)
chavonbravo Freak Poster Join Date: Jan 2009 Posts: 256 Member: 952912 Status: Offline Thanks Meter: 142	My recommendation, reattempt, create template with only the Cuba MccMnc (368/01), and see if there are better results. The process is reliable, it just sometimes is difficult to select correct mccmnc in templates, and match to actual sim of customer. This adb command I posted earlier, along with info from *#0011# can ensure you select correct mcc/mnc. You do not get charged more than once for the same device, so you can reattempt until you get the right template working for the carrier of your choice. It seems you only attempted once on this device (A102U).

08-15-2019, 17:50	#14 (permalink)
chavonbravo Freak Poster Join Date: Jan 2009 Posts: 256 Member: 952912 Status: Offline Thanks Meter: 142	Sample dial code menu with carrier mccmnc. This is what looks like. You see 310/260 as MccMnc for carrier signal. And the adb command gives MccMnc on sim card (first 5 or 6 digits). From your picture, it looks like the the phone is on carrier MccMnc 000/00, which is reserved for test purposes only. It is possible someone has a test network nearby (best case scenario). You may need to add 000/00 and 000/000 to your template list if this is the case.

08-15-2019, 17:51	#15 (permalink)
AppleAlExtremo Junior Member Join Date: Jul 2017 Posts: 31 Member: 2738836 Status: Offline Thanks Meter: 3	It worked selecting only that carrier. Thanks!!! Regards