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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Chimera Tool

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Old 11-17-2023, 16:35   #1 (permalink)
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bb porsche design p9982 error


phone was stuck at connect to wifi, i tried removeing blackberry protect, but it always stops here and now phone shows error

Chimera Mobile Phone Utility version: 37.57.1455 @ 2023-11-17
Printing phone history

Remove BlackBerry Protect
17-11-2023
14:47

BlackBerry Protect remove procedure started.
Phone is in loader mode
Updating software.
Phone is in loader mode
Connected to loader
Querying meminfo
Downloading files
10.3.2.680_qc8960OS_10.3.2.680.qc8960.factory_sfi. User-OS-IFS.bar
Radio_Q10-Q5_10.3.2.681.bar
All files downloaded.
Flashing file
Flashing file
10.3.2.680_qc8960OS_10.3.2.680.qc8960.factory_sfi. User-OS-IFS.bar
Parsing file
Start flashing
Flashing has been finished
Reconnected
Flashing file
Radio_Q10-Q5_10.3.2.681.bar
Parsing file
Start flashing
Flashing has been finished
Waiting for the phone connection.
Turn on your phone and wait for the Chimera logo.
The procedure has been canceled.
Finished at local time: [11.17.23 21:01:14]
WorkID: 244420620
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Old 11-20-2023, 08:11   #2 (permalink)
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Dear User,

Can you try with a different cable and port? As we can see the phone is not responding.

Best Regards,
ChimeraTeam

Quote:
Originally Posted by samsoft View Post
phone was stuck at connect to wifi, i tried removeing blackberry protect, but it always stops here and now phone shows error

Chimera Mobile Phone Utility version: 37.57.1455 @ 2023-11-17
Printing phone history

Remove BlackBerry Protect
17-11-2023
14:47

BlackBerry Protect remove procedure started.
Phone is in loader mode
Updating software.
Phone is in loader mode
Connected to loader
Querying meminfo
Downloading files
10.3.2.680_qc8960OS_10.3.2.680.qc8960.factory_sfi. User-OS-IFS.bar
Radio_Q10-Q5_10.3.2.681.bar
All files downloaded.
Flashing file
Flashing file
10.3.2.680_qc8960OS_10.3.2.680.qc8960.factory_sfi. User-OS-IFS.bar
Parsing file
Start flashing
Flashing has been finished
Reconnected
Flashing file
Radio_Q10-Q5_10.3.2.681.bar
Parsing file
Start flashing
Flashing has been finished
Waiting for the phone connection.
Turn on your phone and wait for the Chimera logo.
The procedure has been canceled.
Finished at local time: [11.17.23 21:01:14]
WorkID: 244420620
  Reply With Quote
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