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Old 05-25-2022, 18:01   #1 (permalink)
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Blackberry anti theft remove failed and credit deducted


good the Great team pls i trying to remove blackberry z30 classic protection and the process with done and phone still lock also my credit gone pls help me refund pls
thank u in advance
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Old 05-26-2022, 09:53   #2 (permalink)
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Dear Abitech,

Thank you for the report. Please let us know your username so we can check the issue with the credits.

Best regards
Sab
Chimera team


Quote:
Originally Posted by abitech View Post
good the Great team pls i trying to remove blackberry z30 classic protection and the process with done and phone still lock also my credit gone pls help me refund pls
thank u in advance
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Old 05-26-2022, 11:32   #3 (permalink)
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Quote:
Originally Posted by Chimera Tool View Post
Dear Abitech,

Thank you for the report. Please let us know your username so we can check the issue with the credits.

Best regards
Sab
Chimera team
Username:abitechgsmflash
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Old 05-26-2022, 13:32   #4 (permalink)
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Dear User,

Okay, we found it. Please try to use the process now. We revoked the credits of course.

Best regards
Sab
Chimera team


Quote:
Originally Posted by abitech View Post
Username:abitechgsmflash
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Old 05-26-2022, 18:58   #5 (permalink)
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Quote:
Originally Posted by Chimera Tool View Post
Dear User,

Okay, we found it. Please try to use the process now. We revoked the credits of course.

Best regards
Sab
Chimera team
just try now and same thing happen credit deducted bb protection still lock
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Old 05-27-2022, 08:39   #6 (permalink)
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Dear Abitech,

Can you please share a picture of the mentioned lock? We want to see the issue so we can investigate the case more properly.

Best regards
Sab
Chimera team


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Originally Posted by abitech View Post
just try now and same thing happen credit deducted bb protection still lock
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Old 05-27-2022, 14:46   #7 (permalink)
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Quote:
Originally Posted by Chimera Tool View Post
Dear Abitech,

Can you please share a picture of the mentioned lock? We want to see the issue so we can investigate the case more properly.

Best regards
Sab
Chimera team
i mean the blackberry protection still lock after retrying again and also credit deducted
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Old 05-30-2022, 10:19   #8 (permalink)
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Dear Abitech,

Yes, that is clear for us. The strange thing is that the method says that the process was done successfully.
We would like to see the request for the ID. We will recover the credits after that of course. But we have to investigate the case, because maybe there is an issue with the method.

Best regards
Sab
Chimera team


Quote:
Originally Posted by abitech View Post
i mean the blackberry protection still lock after retrying again and also credit deducted
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Old 05-31-2022, 15:17   #9 (permalink)
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Quote:
Originally Posted by Chimera Tool View Post
Dear Abitech,

Yes, that is clear for us. The strange thing is that the method says that the process was done successfully.
We would like to see the request for the ID. We will recover the credits after that of course. But we have to investigate the case, because maybe there is an issue with the method.

Best regards
Sab
Chimera team
https://o.remove.bg/downloads/ba6b4b...bg-preview.png
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Old 05-31-2022, 15:48   #10 (permalink)
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Dear Abitech,

Thank you for your cooperation.
Now, please let us know the WORK ID from the problematic job so we can revoke the credits from it.

Best regards
Sab
Chimera team

Quote:
Originally Posted by abitech View Post
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Old 05-31-2022, 19:11   #11 (permalink)
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Quote:
Originally Posted by Chimera Tool View Post
Dear Abitech,

Thank you for your cooperation.
Now, please let us know the WORK ID from the problematic job so we can revoke the credits from it.

Best regards
Sab
Chimera team
the blackberry is on BB Protection and i was try to remove it, processing done but devices still lock to bb protection. and my credit dedected
006C2E08.ldr
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Old 06-01-2022, 09:47   #12 (permalink)
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Dear abitech,

Yes, we would like to revoke the credits, but for that we will need the WORK ID. Without a WORK ID we are not able to revoke the mentioned credits.

Best regards
Sab
Chimera team

Quote:
Originally Posted by abitech View Post
the blackberry is on BB Protection and i was try to remove it, processing done but devices still lock to bb protection. and my credit dedected
006C2E08.ldr
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Old 06-13-2022, 14:15   #13 (permalink)
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Quote:
Originally Posted by Chimera Tool View Post
Dear abitech,

Yes, we would like to revoke the credits, but for that we will need the WORK ID. Without a WORK ID we are not able to revoke the mentioned credits.

Best regards
Sab
Chimera team
where can i get the work id ?
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Old 06-14-2022, 10:04   #14 (permalink)
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Dear Abitech,

You can get it in two ways:
1. On our website: Login with your username and then click on the Dashboard - Job history menu.
2. Login to our software: click on the Profile menu and then click on the Job History.

Best regards
Sab
Chimera team


Quote:
Originally Posted by abitech View Post
where can i get the work id ?
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Old 06-30-2022, 17:03   #15 (permalink)
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Quote:
Originally Posted by Chimera Tool View Post
Dear Abitech,

You can get it in two ways:
1. On our website: Login with your username and then click on the Dashboard - Job history menu.
2. Login to our software: click on the Profile menu and then click on the Job History.

Best regards
Sab
Chimera team

Chimera Mobile Phone Utility version: 32.13.1420 @ 2022-05-26
Printing phone history
Remove BlackBerry Protect 26/05/2022 17:00
Remove BlackBerry Protect 25/05/2022 15:13
BlackBerry Protect remove procedure started.
Phone is in loader mode
Updating software.
Phone is in loader mode
Connected to loader
Querying meminfo
Downloading files
10.3.3.2163_qc8960OS_10.3.3.2163.qc8960.factory_sf i.User-OS-IFS.bar
Radio_Z30-Classic-Leap_10.3.3.2164.bar
All files downloaded.
Flashing file
Flashing file
10.3.3.2163_qc8960OS_10.3.3.2163.qc8960.factory_sf i.User-OS-IFS.bar
Parsing file
Start flashing
Flashing has been finished
Reconnected
Flashing file
Radio_Z30-Classic-Leap_10.3.3.2164.bar
Parsing file
Start flashing
Flashing has been finished
Waiting for the phone connection.
Turn on your phone and wait for the Chimera logo.
Phone found.
Initializing...
Testing USB connection.
USB successfully initialized.
Waiting for the usb answer.
Phone is in loader mode
Connected to loader
Querying meminfo
Downloading files
10.3.3.2163_qc8960OS_10.3.3.2163.qc8960.factory_sf i.User-OS-IFS.bar
Radio_Z30-Classic-Leap_10.3.3.2164.bar
All files downloaded.
Flashing file
Flashing file
10.3.3.2163_qc8960OS_10.3.3.2163.qc8960.factory_sf i.User-OS-IFS.bar
Parsing file
Start flashing
Flashing has been finished
Reconnected
Flashing file
Radio_Z30-Classic-Leap_10.3.3.2164.bar
Parsing file
Start flashing
Flashing has been finished
BlackBerry Protect removed successfully.
Finished at local time: [05.26.22 18:52:37]
WorkID: 181727742
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