GSM-Forum - BlackBerry Q5 Stuck on Chimera logo

hi sir
i have blackberry Q5 stuck sur chimra logo when i try unlock it
can you help me for unlock it
thanks

Quote:

Chimera Version Mobile Phone Utility : 16.18.1249 @ 2018-01-09

Printing phone history

SW Change
09/01/2018
16:36:04

Direct Unlock
09/01/2018
16:02:48

Direct Unlock
09/01/2018
15:30:52

Direct Unlock
09/01/2018
15:20:42

[Direct unlock started.]
Phone is in loader mode

Updating software.
Phone is in loader mode
Connected to loader
Querying meminfo

Downloading files
qc8960.wtr-10.3.2.681-nto+armle-v7+signed.bar
10.3.2.680_qc8960qc8960.factory_sfi.desktop-10.3.2.680-nto+armle-v7+signed.bar
All files downloaded.

Flashing file
10.3.2.680_qc8960qc8960.factory_sfi.desktop-10.3.2.680-nto+armle-v7+signed.bar
Parsing file
Start flashing
Flashing has been finished
Reconnected

Flashing file
qc8960.wtr-10.3.2.681-nto+armle-v7+signed.bar
Parsing file
Start flashing
Flashing has been finished

Waiting for the phone connection.
Turn on your phone and wait for the Chimera logo.