BlackBerry Z10 STL100-2 LTE (LDR)
 

this phone power up while loading and finish its not start up and automatic the phone itself restart again, please i need help how to i solve this

i NUKE the phone still not solve yet, when i press volume up the light indicate green light when press volume down give red light

please support i need your help here


thanks

after flashing not solve

finally restart phone and i can continue on the setup but when phone sleep or screen light turn off i can't press any key to back inside all i do just press the power until the restart again will make a little rest and post again


thanks

i think my problems not solve i leave for you support for your assistance

reply
 

Dear Sir,

the phone turned on before the processes?
plese flash an new software into the phone, and please do not push the volume buttons under the processes.

Best regards
Chimera Team

the status of the phone was power up and loading once loading bar done then its restart again, and after flash i can go thought inside and use the phone after a few second the phone back to before status when i press volume like i post before the process its goes well and normal but after its back to before.

i will try to flash with another file and update the result


thanks

reply
 

Dear Sir,

if your customer need urgent the phone, flash an 10.3.2 software into the phone.
If you have time, please wait for the next update, we will have solution fr the problem.

Best regards
Chimera Team

i will ask the customer to leave the phone with me to solve, ok i try to flash and post result again


thanks

reply
 

Dear chris2007,

thank you, we are waiting for your feedback.

Best regards
Chimera Team

after flash i think a little bit change now with the phone but the phone have problems with battery a little bit low still try to charging.

working ID: 6338288

i will post the result later