can't unlock an S9 +
 

hello, I have 2 problems
I bought credits, I launched the unlocking and it disconnected the phone and the operation was stopped without unlocking the phone but like even keeping the money and when I restart the unlocking, he wants me to add more credits.
the 2nd is when I get to the "activated diagnostic stage by doing * # 0808 # it can't find the phone and I get stuck at this level.

Chimera Mobile Phone Utility version: 30.09.0754 @ 2021-10-28
Printing phone history

Read Codes Online
28/10/2021
23:26

Read Codes Online
28/10/2021
23:20

Read Codes Online
28/10/2021
21:37

Read Codes Online
28/10/2021
20:58

Read Codes Online
28/10/2021
20:51

Read codes started
Gathering phone info...
Collecting information. Be patient! Do NOT disconnect the phone!
Model: SM-G965F
Carrier ID: XEF
Sales Code: XEF
Country Code: France
Timezone: America/Cayenne
Android Version: 9 [PPR1.180610.011] [SDK 28]
Build Date: Wed May 8 14:04:52 KST 2019
PDA Version: G965FXXU4CSE3 [may 2019, rev3]
Phone Version: G965FXXU4CSE1 [may 2019, rev1]
CSC Version: G965FOXM4CSE3 [may 2019, rev3]
Board Platform: EXYNOS5
Modem Platform: SHANNON360
Serial Number: RF8K32E******
Imei: 35662609459*******
Imei2: 3566270945*******
Battery Status: 4.26V (100%)
Network Type: GSM
SIM Status: ABSENT,ABSENT
Multisim Config: DSDS
Knox Version: v30
Warranty Bit: 0
Security Patch: 2019-05-01
Em Did: 2003760C37DD3311
Reading codes online...
The operation is in progress. Be patient! Do NOT disconnect the phone!
Phone disconnected
Finished at local time: [10.28.21 21:29:51]
WorkID: 156120590