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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Chimera Tool

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Old 03-09-2023, 21:44   #1 (permalink)
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Honor 20 Pro not removing Hua ID


Hi, after reset Hua ID, phone still locked.
WORK ID: 214759647
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Old 03-10-2023, 08:34   #2 (permalink)
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Dear Kuba,

Can you please run a DEVICE INFO/GET INFO process on the device with the chimera tool? If you can, please share it with us, so we can have more information about the phone.
Thank you.

Best regards
Sab
Chimera team

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Originally Posted by KubaIV View Post
Hi, after reset Hua ID, phone still locked.
WORK ID: 214759647
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Old 03-10-2023, 21:36   #3 (permalink)
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Device Model: YAL-AL10
Current software version: YAL-AL10 2.0.0.263(C00E230R4P4)
Hardware version: Ver3.0
Boot info: locked
Image check: secure image verify fail
Android version: 10
Battery state: 3760mv
Key version: huawei_key_v1
Root info: SAFE
Rescue version: rescue0.8
Phone info: NO MAIN VERSION
VendorCountry: all/cn
Base version: YAL-LGRP1-CHN 102.0.0.263
Cust version: YAL-AL10-CUST 102.0.0.230(C00)
Preload version: YAL-AL10-PRELOAD 102.0.0.4(C00R4)
Finished at local time: [03.10.23 21:34:51]
WorkID: 214851550
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Old 03-13-2023, 07:20   #4 (permalink)
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Hi team, any news? Could you fix the operation?
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Old 03-15-2023, 21:42   #5 (permalink)
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Hi, did you saw my log from Read Info?
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Old 03-16-2023, 07:51   #6 (permalink)
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Dear Kuba,

Yes, we checked the details. Thank you for sharing them. Sadly it looks like the Firmware version of the phone prevents the method from working properly. We have to investigate the issue, and if it is necessary, we have to change the method. We need a little time to solve this issue. We are sorry for the inconvenience.

Best regards
Sab
Chimera team

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Hi, did you saw my log from Read Info?
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Old 04-05-2023, 06:22   #7 (permalink)
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Hi team, any news? I still have phone with this lock
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Old 04-17-2023, 17:59   #8 (permalink)
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Hi team,
please find the solution or tellme how to downgrade fw to supported for Remove Hua ID.
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