j500f cert ERROR - GSM-Forum

azizturaab · 09-14-2019, 08:49

Please Help

Gathering phone info...
Collecting information. Be patient! Do NOT disconnect the phone!
Model: SM-J500F
Sales Code: KSA
Country Code: KSA
Timezone: Asia/Karachi
Android Version: 6.0.1 [MMB29M] [SDK 23]
Build Date: Fri Mar 16 15:08:55 KST 2018
PDA Version: J500FXXU1BRC1 [march 2018, rev1]
Phone Version: J500FXXU1BPF3 [june 2016, rev3]
CSC Version: J500FOJV1BRC1 [march 2018, rev1]
Product Code: SM-J500FZDDKSA
HIDSw Version: J500FXXU1BRC1/J500FOJV1BRC1/J500FXXU1BPF3/J500FXXU1BRC1
Board Platform: MSM8916
Modem Platform: MSM8916
Serial Number: RV8H10KHBAX
Imei: 359902043008832
Unique Number: C8G011716C030C2
Connections: AT,MTP
Battery Status: 3.69V (3%)
Network Type: GSM
SIM Status: READY,ABSENT
Multisim Config: DSDS
Knox Version: v30
Warranty Bit: 1
Security Patch: 2017-08-01
Data Encryption State: unencrypted
Resetting MSL...
Trying on SAMSUNG Mobile USB Serial Port (COM175)
Protocol error.
Unable to write certificate.
Finished at local time: [09.14.19 00:47:03]
WorkID: 73106247

**Chimera Tool** · 09-16-2019, 12:46

Hi,

thank you for your report and sorry for the inconveniences.
Issue forwarded to the developer team and they try to find a reason of that error.
At the moment process can not be done on your device.

Sorry for the inconveniences.

Best regards
Nicole

Quote:

Originally Posted by azizturaab

Please Help

Gathering phone info...
Collecting information. Be patient! Do NOT disconnect the phone!
Model: SM-J500F
Sales Code: KSA
Country Code: KSA
Timezone: Asia/Karachi
Android Version: 6.0.1 [MMB29M] [SDK 23]
Build Date: Fri Mar 16 15:08:55 KST 2018
PDA Version: J500FXXU1BRC1 [march 2018, rev1]
Phone Version: J500FXXU1BPF3 [june 2016, rev3]
CSC Version: J500FOJV1BRC1 [march 2018, rev1]
Product Code: SM-J500FZDDKSA
HIDSw Version: J500FXXU1BRC1/J500FOJV1BRC1/J500FXXU1BPF3/J500FXXU1BRC1
Board Platform: MSM8916
Modem Platform: MSM8916
Serial Number: RV8H10KHBAX
Imei: 359902043008832
Unique Number: C8G011716C030C2
Connections: AT,MTP
Battery Status: 3.69V (3%)
Network Type: GSM
SIM Status: READY,ABSENT
Multisim Config: DSDS
Knox Version: v30
Warranty Bit: 1
Security Patch: 2017-08-01
Data Encryption State: unencrypted
Resetting MSL...
Trying on SAMSUNG Mobile USB Serial Port (COM175)
Protocol error.
Unable to write certificate.
Finished at local time: [09.14.19 00:47:03]
WorkID: 73106247

09-14-2019, 08:49	#1 (permalink)
azizturaab Junior Member Join Date: Mar 2019 Location: Pakistan Posts: 31 Member: 2902239 Status: Offline Thanks Meter: 6	j500f cert ERROR Please Help Gathering phone info... Collecting information. Be patient! Do NOT disconnect the phone! Model: SM-J500F Sales Code: KSA Country Code: KSA Timezone: Asia/Karachi Android Version: 6.0.1 [MMB29M] [SDK 23] Build Date: Fri Mar 16 15:08:55 KST 2018 PDA Version: J500FXXU1BRC1 [march 2018, rev1] Phone Version: J500FXXU1BPF3 [june 2016, rev3] CSC Version: J500FOJV1BRC1 [march 2018, rev1] Product Code: SM-J500FZDDKSA HIDSw Version: J500FXXU1BRC1/J500FOJV1BRC1/J500FXXU1BPF3/J500FXXU1BRC1 Board Platform: MSM8916 Modem Platform: MSM8916 Serial Number: RV8H10KHBAX Imei: 359902043008832 Unique Number: C8G011716C030C2 Connections: AT,MTP Battery Status: 3.69V (3%) Network Type: GSM SIM Status: READY,ABSENT Multisim Config: DSDS Knox Version: v30 Warranty Bit: 1 Security Patch: 2017-08-01 Data Encryption State: unencrypted Resetting MSL... Trying on SAMSUNG Mobile USB Serial Port (COM175) Protocol error. Unable to write certificate. Finished at local time: [09.14.19 00:47:03] WorkID: 73106247