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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Chimera Tool

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Old 05-20-2022, 11:33   #1 (permalink)
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Huawei NOVA 6 5G WLZ-AN00 Reset Huawei ID error


Code:
Chimera Mobile Phone Utility version: 32.13.1420 @ 2022-05-20
Printing phone history
Huawei Id & Frp Remove	5/20/2022	10:16	AM	
Removing Huawei account
Uploading data...
Uploading data...
Servicing the phone
Please be patient, this step can be long. DO NOT DISCONNECT the phone while the procedure is running. It can damage your phone permanently.
Operation failed
Finished at local time: [05.20.22 15:18:28]
WorkID: 180889336
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Old 05-20-2022, 11:51   #2 (permalink)
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Quote:
Originally Posted by bestsoft.tj View Post
Code:
Chimera Mobile Phone Utility version: 32.13.1420 @ 2022-05-20
Printing phone history
Huawei Id & Frp Remove	5/20/2022	10:16	AM	
Removing Huawei account
Uploading data...
Uploading data...
Servicing the phone
Please be patient, this step can be long. DO NOT DISCONNECT the phone while the procedure is running. It can damage your phone permanently.
Operation failed
Finished at local time: [05.20.22 15:18:28]
WorkID: 180889336

Code:
Chimera Mobile Phone Utility version: 32.13.1420 @ 2022-05-20
Printing phone history

Load Factory Fastboot
5/20/2022
10:40
AM

Huawei Id & Frp Remove
5/20/2022
10:18
AM

Huawei Id & Frp Remove
5/20/2022
10:11
AM

Huawei Id & Frp Remove
5/20/2022
9:55
AM

Gathering information...
Device Model: WLZ-AN00
Current software version: WLZ-AN00 2.0.0.230(C00E230R4P6)
Hardware version: Ver3.0
Boot info: locked
Image check: secure image verify success
Android version: 10
Battery state: 3999mv
Key version: huawei_key_v1
Root info: SAFE
Rescue version: rescue0.8
Phone info: NO MAIN VERSION
VendorCountry: all/cn
Base version: WLZ-LGRP3-CHN 102.0.0.230
Cust version: WLZ-AN00-CUST 102.0.0.230(C00)
Preload version: WLZ-AN00-PRELOAD 102.0.0.6(C00R4)
Finished at local time: [05.20.22 15:47:21]
WorkID: 180892567
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Old 05-20-2022, 14:21   #3 (permalink)
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reply

Dear bestsoft.tj,

Thank you for the report. Most likely the problem comes from the drivers.
Please do the following steps:

1. Reinstall the Chimera Tool Huawei driver (Settings menu)
2. Use another cable and USB port for the connection.
3. Before you start the Chimera, make sure that you close every running background tools and software.


Best regards
Sab
Chimera team


Quote:
Originally Posted by bestsoft.tj View Post
Code:
Chimera Mobile Phone Utility version: 32.13.1420 @ 2022-05-20
Printing phone history
Huawei Id & Frp Remove	5/20/2022	10:16	AM	
Removing Huawei account
Uploading data...
Uploading data...
Servicing the phone
Please be patient, this step can be long. DO NOT DISCONNECT the phone while the procedure is running. It can damage your phone permanently.
Operation failed
Finished at local time: [05.20.22 15:18:28]
WorkID: 180889336
  Reply With Quote
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