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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Chimera Tool

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Old 06-17-2020, 09:35   #1 (permalink)
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Question J727P Unlock Error Rev 6


Chimera Mobile Phone Utility version: 25.07.1137 @ 2020-06-17
Printing phone history

Network Factory Reset
6/17/2020
8:31:51
AM

Network Factory Reset started
Gathering phone info...
Collecting information. Be patient! Do NOT disconnect the phone!
Model: SM-J727P
Sales Code: BST
Country Code: USA
Timezone: Asia/Karachi
Android Version: 8.1.0 [M1AJQ] [SDK 27]
Build Date: Thu Jun 13 19:50:50 KST 2019
PDA Version: J727PVPU6BSF2 [june 2019, rev2]
Phone Version: J727PVPU6BSF2 [june 2019, rev2]
CSC Version: J727PSPT6BSF2 [june 2019, rev2]
Product Code: BST
HIDSw Version: J727PVPU6BSF2/J727PSPT6BSF2/J727PVPU6BSF2/J727PVPU6BSF2
Board Platform: MSM8953
Modem Platform: MSM8953
Serial Number:
Imei: 35574
Unique Number: CQ300B48BACA6C4
Connections: AT,MTP
Battery Status: 3.82V (53%)
Network Type: CDMA
SIM Status: CARD_IO_ERROR
Multisim Config: SS
Knox Version: v30
Warranty Bit: 1
Security Patch: 2019-06-01
Doing Network Factory Reset
Checking modem.
Unable to network factory reset.
Finished at local time: [06.17.20 13:33:42]
WorkID: 98158064
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Old 06-17-2020, 14:12   #2 (permalink)
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Hi, insert sprint simcard insside device and repeat process...
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Old 06-18-2020, 08:53   #3 (permalink)
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Red face

Quote:
Originally Posted by Shensohau View Post
Hi, insert sprint simcard insside device and repeat process...

still same error atfer insert SIM


Chimera Mobile Phone Utility version: 25.13.0748 @ 2020-06-18
Printing phone history

Read SPC/MSL
6/17/2020
8:35:31
AM

Network Factory Reset
6/17/2020
8:33:33
AM

Network Factory Reset
6/17/2020
8:31:51
AM

Network Factory Reset started
Gathering phone info...
Collecting information. Be patient! Do NOT disconnect the phone!
Model: SM-J727P
Sales Code: BST
Country Code: USA
Timezone: Asia/Karachi
Android Version: 8.1.0 [M1AJQ] [SDK 27]
Build Date: Thu Jun 13 19:50:50 KST 2019
PDA Version: J727PVPU6BSF2 [june 2019, rev2]
Phone Version: J727PVPU6BSF2 [june 2019, rev2]
CSC Version: J727PSPT6BSF2 [june 2019, rev2]
Product Code: BST
HIDSw Version: J727PVPU6BSF2/J727PSPT6BSF2/J727PVPU6BSF2/J727PVPU6BSF2
Board Platform: MSM8953
Modem Platform: MSM8953
Serial Number:
Imei: 3557430
Unique Number: CQ300B48BACA6C4
Connections: AT,MTP
Battery Status: 4.12V (89%)
Network Type: CDMA
SIM Status: READY
Multisim Config: SS
Knox Version: v30
Warranty Bit: 1
Security Patch: 2019-06-01
Doing Network Factory Reset
Checking modem.
Unable to network factory reset.
Finished at local time: [06.18.20 12:52:52]
WorkID: 98254318
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Old 06-18-2020, 15:10   #4 (permalink)
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reply

Hi,


I found the follow instruction in your log: "Try an older firmware"


Please install firmware with older security patch version and check again.


Best regards
Nicole



Quote:
Originally Posted by Aamir_Zia View Post
still same error atfer insert SIM


Chimera Mobile Phone Utility version: 25.13.0748 @ 2020-06-18
Printing phone history

Read SPC/MSL
6/17/2020
8:35:31
AM

Network Factory Reset
6/17/2020
8:33:33
AM

Network Factory Reset
6/17/2020
8:31:51
AM

Network Factory Reset started
Gathering phone info...
Collecting information. Be patient! Do NOT disconnect the phone!
Model: SM-J727P
Sales Code: BST
Country Code: USA
Timezone: Asia/Karachi
Android Version: 8.1.0 [M1AJQ] [SDK 27]
Build Date: Thu Jun 13 19:50:50 KST 2019
PDA Version: J727PVPU6BSF2 [june 2019, rev2]
Phone Version: J727PVPU6BSF2 [june 2019, rev2]
CSC Version: J727PSPT6BSF2 [june 2019, rev2]
Product Code: BST
HIDSw Version: J727PVPU6BSF2/J727PSPT6BSF2/J727PVPU6BSF2/J727PVPU6BSF2
Board Platform: MSM8953
Modem Platform: MSM8953
Serial Number:
Imei: 3557430
Unique Number: CQ300B48BACA6C4
Connections: AT,MTP
Battery Status: 4.12V (89%)
Network Type: CDMA
SIM Status: READY
Multisim Config: SS
Knox Version: v30
Warranty Bit: 1
Security Patch: 2019-06-01
Doing Network Factory Reset
Checking modem.
Unable to network factory reset.
Finished at local time: [06.18.20 12:52:52]
WorkID: 98254318
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Old 06-20-2020, 15:17   #5 (permalink)
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Join Date: Dec 2003
Location: Karachi Pakistan
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Only 2 firmware for Rev 6


J727PVPS6BSK1
Date: 21-12-2019


J727PVPU6BSF2
Date: 09-07-2019

i am already using the oldest firmware
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Old 06-20-2020, 16:26   #6 (permalink)
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Join Date: Dec 2003
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I bypassed the first step by using old modem ( unknown baseband )

then change the modem to original on 1st restart

but unlock error in last step


Chimera Mobile Phone Utility version: 25.13.0748 @ 2020-06-20
Printing phone history

Network Factory Reset
6/20/2020
3:12:05
PM

Network Factory Reset
6/20/2020
2:55:31
PM

Network Factory Reset
6/20/2020
2:40:24
PM

Read SPC/MSL
6/20/2020
2:33:55
PM

Network Factory Reset
6/18/2020
10:45:58
AM

Network Factory Reset started
Unable to detect IMEI number and baseband version. It seems that the modem does not work or the network is unavailable/disabled.
Gathering phone info...
Collecting information. Be patient! Do NOT disconnect the phone!
Model: SM-J727P
Sales Code: XAS
Country Code: USA
Timezone: Asia/Karachi
Android Version: 8.1.0 [M1AJQ] [SDK 27]
Build Date: Thu Jun 13 19:50:50 KST 2019
PDA Version: J727PVPU6BSF2 [june 2019, rev2]
CSC Version: J727PSPT6BSF2 [june 2019, rev2]
Board Platform: MSM8953
Serial Number: 00000000000
Battery Status: 4.25V (97%)
Network Type: CDMA
Multisim Config: SS
Knox Version: v30
Warranty Bit: 1
Security Patch: 2019-06-01
Doing Network Factory Reset
Checking modem.
Checking SIM card.
Restarting phone.
Waiting for ADB connection. Be patient! Do NOT disconnect the phone!
Preparing...
Checking debug level.
The phone will restart in upload mode.
Switching to upload mode. Be patient! Do NOT disconnect the phone!
Waiting for upload interface...
Waiting for upload interface. Be patient! Do NOT disconnect the phone!
Upload interface: SAMSUNG Mobile USB Modem (COM12)
Reading data...
Reading data is in progress. Be patient! Do NOT disconnect the phone!
Calculating...
Calculation is in progress.
Doing Network Factory Reset
Waiting for ADB connection. Be patient! Do NOT disconnect the phone!
Checking debug level.
Restarting phone.
Waiting for ADB connection. Be patient! Do NOT disconnect the phone!
Restarting phone.
Waiting for ADB connection. Be patient! Do NOT disconnect the phone!
Reading data.
SPC/MSL: 122490
Unable to network factory reset.
Finished at local time: [06.20.20 20:22:26]
WorkID: 98469929
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Old 06-22-2020, 15:19   #7 (permalink)
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Join Date: Jul 2012
Posts: 15,363
Member: 1787203
Status: Online
Thanks Meter: 17,004
My developer colleague checked your case. At the moment he have not capacity to work on that issue, but we will fix it as soon as we can.
Sorry for the inconveniences.

Best regards
Nicole
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