P40 pro demo removed .. error software - GSM-Forum

datto666 · 07-31-2020, 16:05

Current software version: Error
Hardware version: Ver3.0
Boot info: locked
Image check: secure image verify success
Android version: 10
Battery state: 3994mv
Key version: huawei_key_v1
Root info: SAFE
Rescue version: rescue0.7
Phone info: (bootloader) main version do not exist in oeminfo!
VendorCountry: hw/normal
Base version: ELS-LGRP4-OVS 10.1.0.131
Cust version: ELS-N29-CUST 10.1.0.6(C652)
Preload version: ELS-N29-PRELOAD 10.1.0.1(C652R3)
Finished at local time: [07.31.20 16:00:31]
WorkID: 102483536

not keyboard
model : unknown
Chimera doesnt see phone in windows when phone is booted with usb degugging on or off

when i boot to fastboot chimera can see phone
but when booted to usb update mode chimera cant see phone

HELP !

datto666 · 07-31-2020, 16:57

Changing to factory mode
Gathering phone information
Processing phone information
Current firmware version: 10.1.0.131D (C652E6) (demo/eu) @ ELS-NX9
Rebooting phone to USB update mode
Rebooting phone to USB update mode
Rebooting phone to USB update mode
Uploading data
Servicing the phone
Please be patient, this step can be long. DO NOT DISCONNECT the phone while the procedure is running. It can damage your phone permanently.
New model name: ELS-NX9
New vendor/country value: hw/normal
Finished at local time: [07.31.20 07:29:09]
WorkID: 102459104

now i cannot connect to chimera any more
also
NON-Commercial Version
now in notification

Model : Unknown
Build number : Error: /preas/xxx not found in /hw_product/hw_oem/ELS-NX9/parent_Cust.cfg

No keyboard with this firmware
Chimera sees phone in fastboot but have to choose model "p40 pro"

when i go into usb update mode chimera cannot see phone

all other Huawei devices seen
No problem with drivers

Help !

**Chimera Tool** · 07-31-2020, 21:52

Step by step. In which mode is your phone currently?
You can start the procedures from fastboot mostly.

andresatix · 08-01-2020, 04:23

problem p40 pro after demo remove, no keyboard, about phone Buil Number error

andresatix · 08-01-2020, 04:24

https://photos.google.com/photo/AF1Q...fnAkqg8e34JQlJ

andresatix · 08-01-2020, 04:25

no keyboard
https://photos.google.com/photo/AF1Q...BtJX8NJJcXHNuW

**Chimera Tool** · 08-03-2020, 17:03

Please reflash the device with a Firmware which is compatible with your new device version!

Let us know the result!

Sab

Quote:

Originally Posted by andresatix

problem p40 pro after demo remove, no keyboard, about phone Buil Number error

newstory007 · 08-05-2020, 11:07

i have removed demo FOR P40 PRO ELS-NX9
but now
Model : Unknown
Build number : Error: /preas/xxx not found in /hw_product/hw_oem/ELS-NX9/parent_Cust.cfg

Servicing the phone
Please be patient, this step can be long. DO NOT DISCONNECT the phone while the procedure is running. It can damage your phone permanently.
New model name: ELS-NX9
New vendor/country value: hw/eu
Finished at local time: [08.01.20 19:23:56]
WorkID: 102575998

how can fix this thanks

**Chimera Tool** · 08-05-2020, 16:02

Dear User,
The mentioned work was successfully done. Please now reflash the device with a firmware which is workable for the new model version!

Best regards
Sab

Quote:

Originally Posted by newstory007

i have removed demo FOR P40 PRO ELS-NX9
but now
Model : Unknown
Build number : Error: /preas/xxx not found in /hw_product/hw_oem/ELS-NX9/parent_Cust.cfg

Servicing the phone
Please be patient, this step can be long. DO NOT DISCONNECT the phone while the procedure is running. It can damage your phone permanently.
New model name: ELS-NX9
New vendor/country value: hw/eu
Finished at local time: [08.01.20 19:23:56]
WorkID: 102575998

how can fix this thanks

newstory007 · 08-05-2020, 16:54

i have flashed with:

ELS-NX9 ELS-N29 hw eu HLRCF Elsa-N29D 10.1.0.114(C432E8R5P2) Firmware EMUI10.1.0 05016PSR

but same probleme

**Chimera Tool** · 08-06-2020, 10:04

Dear User,

Can you run a GET INFO service on the device with the Chimera Tool? If yes , please let us know the WORK ID from it.

Best regards
Sab

Quote:

Originally Posted by newstory007

i have flashed with:

ELS-NX9 ELS-N29 hw eu HLRCF Elsa-N29D 10.1.0.114(C432E8R5P2) Firmware EMUI10.1.0 05016PSR

but same probleme

newstory007 · 08-06-2020, 11:55

today

New model name: ELS-NX9
New vendor/country value: hw/eu
Finished at local time: [08.06.20 12:09:51]
WorkID: 103024023

after flashe whith --- Elsa-N29D 10.1.0.109(C432E7R4P1)_Firmware_EMUI10.1.0_05016PS R

Gathering phone information
Processing phone information
Current firmware version: unknown (hw/eu) @ unknown
Finished at local time: [08.06.20 12:52:36]
WorkID: 103027660

and GET INFO:

Reading identifiers...
IMEI: 8609960********
IMEI1: 8609960********
MEID: A00000B********
SN: K5J022030******54
Information
Wifi MAC: 1c:13:86:fb:3b:53
SIM card 1 state: ABSENT
SIM card 2 state: ABSENT
Manufacturer: HUAWEI
Device code: HWELS
ABI: arm64-v8a
Multisim Config: dsds
Language: en
Region: US
Android version: 10
Build id: QP1A.190711.020
Build display id: Error: /preas/xxx not found in /hw_product/hw_oem/ELS-NX9/parent_cust.cfg
Build description: generic_a15-user 10 QP1A.190711.020 eng.root.20200227.195050 dev-keys
Build date: Thu Feb 27 19:53:15 CST 2020
Build UTC: 1582804395
Build characteristics: default
Build product: ELS
Build fingerprint: HUAWEI//HWELS:10/QP1A.190711.020/10.1.0.109C432:user/release-keys
Build security patch: 2020-02-01
Build SDK version: 29
Boot build date (UTC): 1582864345
Boot verified boot state: green
Boot build fingerprint: kirin990/kirin990/kirin990:10/QP1A.190711.020/root202002281232:user/test-keys
Boot serial: K5J0220306007454
FRP PST: /dev/block/bootdevice/by-name/frp
GSM version: 21C20B501S000C000,21C20B501S000C000
Current phone type: 1,1
Network type: UMTS,Unknown
RIL version: android infineon balong-ril 1.0
Data encryption state: encrypted
SOC: kirin990
Board type: ELS
Board platform: kirin990
UsbConfig: manufacture,adb
Debuggable: 0
Finished at local time: [08.06.20 12:53:48]
WorkID: 103030164

**Chimera Tool** · 08-06-2020, 15:39

Hi,

First of all you have to do the DEMO REMOVE again, but please change the model version to N29, then flash the file that you tried before!

Sab

Quote:

Originally Posted by newstory007

today

New model name: ELS-NX9
New vendor/country value: hw/eu
Finished at local time: [08.06.20 12:09:51]
WorkID: 103024023

after flashe whith --- Elsa-N29D 10.1.0.109(C432E7R4P1)_Firmware_EMUI10.1.0_05016PS R

Gathering phone information
Processing phone information
Current firmware version: unknown (hw/eu) @ unknown
Finished at local time: [08.06.20 12:52:36]
WorkID: 103027660

and GET INFO:

Reading identifiers...
IMEI: 8609960********
IMEI1: 8609960********
MEID: A00000B********
SN: K5J022030******54
Information
Wifi MAC: 1c:13:86:fb:3b:53
SIM card 1 state: ABSENT
SIM card 2 state: ABSENT
Manufacturer: HUAWEI
Device code: HWELS
ABI: arm64-v8a
Multisim Config: dsds
Language: en
Region: US
Android version: 10
Build id: QP1A.190711.020
Build display id: Error: /preas/xxx not found in /hw_product/hw_oem/ELS-NX9/parent_cust.cfg
Build description: generic_a15-user 10 QP1A.190711.020 eng.root.20200227.195050 dev-keys
Build date: Thu Feb 27 19:53:15 CST 2020
Build UTC: 1582804395
Build characteristics: default
Build product: ELS
Build fingerprint: HUAWEI//HWELS:10/QP1A.190711.020/10.1.0.109C432:user/release-keys
Build security patch: 2020-02-01
Build SDK version: 29
Boot build date (UTC): 1582864345
Boot verified boot state: green
Boot build fingerprint: kirin990/kirin990/kirin990:10/QP1A.190711.020/root202002281232:user/test-keys
Boot serial: K5J0220306007454
FRP PST: /dev/block/bootdevice/by-name/frp
GSM version: 21C20B501S000C000,21C20B501S000C000
Current phone type: 1,1
Network type: UMTS,Unknown
RIL version: android infineon balong-ril 1.0
Data encryption state: encrypted
SOC: kirin990
Board type: ELS
Board platform: kirin990
UsbConfig: manufacture,adb
Debuggable: 0
Finished at local time: [08.06.20 12:53:48]
WorkID: 103030164

newstory007 · 08-06-2020, 16:20

N29 don't exist on P40pro ??? i don't undertand

newstory007 · 08-06-2020, 16:48

thanks i have used ELS-N04 and now all is ok

07-31-2020, 16:05	#1 (permalink)
datto666 Major Poster Join Date: Feb 2009 Posts: 48 Member: 976182 Status: Offline Thanks Meter: 15	P40 pro demo removed .. error software Current software version: Error Hardware version: Ver3.0 Boot info: locked Image check: secure image verify success Android version: 10 Battery state: 3994mv Key version: huawei_key_v1 Root info: SAFE Rescue version: rescue0.7 Phone info: (bootloader) main version do not exist in oeminfo! VendorCountry: hw/normal Base version: ELS-LGRP4-OVS 10.1.0.131 Cust version: ELS-N29-CUST 10.1.0.6(C652) Preload version: ELS-N29-PRELOAD 10.1.0.1(C652R3) Finished at local time: [07.31.20 16:00:31] WorkID: 102483536 not keyboard model : unknown Chimera doesnt see phone in windows when phone is booted with usb degugging on or off when i boot to fastboot chimera can see phone but when booted to usb update mode chimera cant see phone HELP !

07-31-2020, 16:57	#2 (permalink)
datto666 Major Poster Join Date: Feb 2009 Posts: 48 Member: 976182 Status: Offline Thanks Meter: 15	Changing to factory mode Gathering phone information Processing phone information Current firmware version: 10.1.0.131D (C652E6) (demo/eu) @ ELS-NX9 Rebooting phone to USB update mode Rebooting phone to USB update mode Rebooting phone to USB update mode Uploading data Servicing the phone Please be patient, this step can be long. DO NOT DISCONNECT the phone while the procedure is running. It can damage your phone permanently. New model name: ELS-NX9 New vendor/country value: hw/normal Finished at local time: [07.31.20 07:29:09] WorkID: 102459104 now i cannot connect to chimera any more also NON-Commercial Version now in notification Model : Unknown Build number : Error: /preas/xxx not found in /hw_product/hw_oem/ELS-NX9/parent_Cust.cfg No keyboard with this firmware Chimera sees phone in fastboot but have to choose model "p40 pro" when i go into usb update mode chimera cannot see phone all other Huawei devices seen No problem with drivers Help !

07-31-2020, 21:52	#3 (permalink)
Chimera Tool Product Manager Join Date: Jul 2012 Location: EU Posts: 24,787 Member: 1787203 Status: Offline Thanks Meter: 23,764	Step by step. In which mode is your phone currently? You can start the procedures from fastboot mostly.

08-01-2020, 04:23	#4 (permalink)
andresatix Junior Member Join Date: Jun 2015 Posts: 27 Member: 2415710 Status: Offline Thanks Meter: 0	problem p40 pro after demo remove, no keyboard, about phone Buil Number error

08-01-2020, 04:24	#5 (permalink)
andresatix Junior Member Join Date: Jun 2015 Posts: 27 Member: 2415710 Status: Offline Thanks Meter: 0	https://photos.google.com/photo/AF1Q...fnAkqg8e34JQlJ

08-01-2020, 04:25	#6 (permalink)
andresatix Junior Member Join Date: Jun 2015 Posts: 27 Member: 2415710 Status: Offline Thanks Meter: 0	no keyboard https://photos.google.com/photo/AF1Q...BtJX8NJJcXHNuW

08-05-2020, 11:07	#8 (permalink)
newstory007 Junior Member Join Date: Aug 2015 Posts: 22 Member: 2444134 Status: Offline Thanks Meter: 3	i have removed demo FOR P40 PRO ELS-NX9 but now Model : Unknown Build number : Error: /preas/xxx not found in /hw_product/hw_oem/ELS-NX9/parent_Cust.cfg Servicing the phone Please be patient, this step can be long. DO NOT DISCONNECT the phone while the procedure is running. It can damage your phone permanently. New model name: ELS-NX9 New vendor/country value: hw/eu Finished at local time: [08.01.20 19:23:56] WorkID: 102575998 how can fix this thanks

08-05-2020, 16:54	#10 (permalink)
newstory007 Junior Member Join Date: Aug 2015 Posts: 22 Member: 2444134 Status: Offline Thanks Meter: 3	i have flashed with: ELS-NX9 ELS-N29 hw eu HLRCF Elsa-N29D 10.1.0.114(C432E8R5P2) Firmware EMUI10.1.0 05016PSR but same probleme

08-06-2020, 11:55	#12 (permalink)
newstory007 Junior Member Join Date: Aug 2015 Posts: 22 Member: 2444134 Status: Offline Thanks Meter: 3	today New model name: ELS-NX9 New vendor/country value: hw/eu Finished at local time: [08.06.20 12:09:51] WorkID: 103024023 after flashe whith --- Elsa-N29D 10.1.0.109(C432E7R4P1)_Firmware_EMUI10.1.0_05016PS R Gathering phone information Processing phone information Current firmware version: unknown (hw/eu) @ unknown Finished at local time: [08.06.20 12:52:36] WorkID: 103027660 and GET INFO: Reading identifiers... IMEI: 8609960****** IMEI1: 8609960**** MEID: A00000B**** SN: K5J022030****54 Information Wifi MAC: 1c:13:86:fb:3b:53 SIM card 1 state: ABSENT SIM card 2 state: ABSENT Manufacturer: HUAWEI Device code: HWELS ABI: arm64-v8a Multisim Config: dsds Language: en Region: US Android version: 10 Build id: QP1A.190711.020 Build display id: Error: /preas/xxx not found in /hw_product/hw_oem/ELS-NX9/parent_cust.cfg Build description: generic_a15-user 10 QP1A.190711.020 eng.root.20200227.195050 dev-keys Build date: Thu Feb 27 19:53:15 CST 2020 Build UTC: 1582804395 Build characteristics: default Build product: ELS Build fingerprint: HUAWEI//HWELS:10/QP1A.190711.020/10.1.0.109C432:user/release-keys Build security patch: 2020-02-01 Build SDK version: 29 Boot build date (UTC): 1582864345 Boot verified boot state: green Boot build fingerprint: kirin990/kirin990/kirin990:10/QP1A.190711.020/root202002281232:user/test-keys Boot serial: K5J0220306007454 FRP PST: /dev/block/bootdevice/by-name/frp GSM version: 21C20B501S000C000,21C20B501S000C000 Current phone type: 1,1 Network type: UMTS,Unknown RIL version: android infineon balong-ril 1.0 Data encryption state: encrypted SOC: kirin990 Board type: ELS Board platform: kirin990 UsbConfig: manufacture,adb Debuggable: 0 Finished at local time: [08.06.20 12:53:48] WorkID: 103030164

08-06-2020, 16:20	#14 (permalink)
newstory007 Junior Member Join Date: Aug 2015 Posts: 22 Member: 2444134 Status: Offline Thanks Meter: 3	N29 don't exist on P40pro ??? i don't undertand

08-06-2020, 16:48	#15 (permalink)
newstory007 Junior Member Join Date: Aug 2015 Posts: 22 Member: 2444134 Status: Offline Thanks Meter: 3	thanks i have used ELS-N04 and now all is ok