refund credits not done
 

#167584174 Jan 28, 2022 BlackBerry Q10 SQN100-3 Remove BlackBerry Protect In progress

again stuck here and more credits taken

Chimera Mobile Phone Utility version: 31.02.1617 @ 2022-01-28
Printing phone history

Nuke
1/28/2022
5:21
PM

Get Info
1/28/2022
5:21
PM

Remove BlackBerry Protect
1/28/2022
5:08
PM

Remove BlackBerry Protect
1/28/2022
4:37
PM

BlackBerry Protect remove procedure started.
Phone is in loader mode
Updating software.
Phone is in loader mode
Connected to loader
Querying meminfo
Downloading files
qc8960.wtr-10.3.3.2164-nto+armle-v7+signed.bar
10.3.3.2163_qc8960qc8960.factory_sfi.desktop-10.3.3.2163-nto+armle-v7+signed.bar

reply
 

Dear User,

Thank you for the report. Of course, we revoked the credits. Actually if one of the methods fails or it ends up crashed... the system will automatically revoke your credits within 2 hours.

Best regards
Sab
Chimera team

trying to unlock but freeze here

Chimera Mobile Phone Utility version: 31.05.1154 @ 2022-01-31
Printing phone history

Network Factory Reset
1/29/2022
8:35
PM

Get Info
1/29/2022
8:31
PM

Network Factory Reset
1/29/2022
8:28
PM

Network Factory Reset
1/29/2022
8:18
PM

Network Factory Reset
1/29/2022
7:58
PM

Network Factory Reset started.
Phone is in loader mode
Updating software.
Phone is in loader mode
Connected to loader
Querying meminfo
Downloading files
10.3.3.2163_qc8960qc8960.factory_sfi.desktop-10.3.3.2163-nto+armle-v7+signed.bar
qc8960.wtr-10.3.3.2164-nto+armle-v7+signed.bar

reply
 

Dear User,

The problem comes from our end. We have some issues with the BB downloads. We hope that we can find the problem source and we can solve the trouble.

Best regards
Sab
Chimera team