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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Chimera Tool

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Old 03-13-2022, 09:59   #1 (permalink)
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Join Date: Jun 2017
Posts: 181
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Remove Demo Failed for G988B U4


Hello ,
i am trying to remove demo for G988B U4 android 10 but the operation failed

this is the log :


Remove Demo
Gathering phone info...
Collecting information. Be patient! Do NOT disconnect the phone!
Model: SM-G988B
Carrier ID: WWA
Sales Code: WWA
Country Code: Hungary
Timezone: Europe/London
Android Version: 10 [QP1A.190711.020] [SDK 29]
Build Date: Fri Jul 17 15:06:21 KST 2020
PDA Version: G988BXXS4ATGB [july 2020, revB]
Phone Version: G988BXXS4ATGB [july 2020, revB]
CSC Version: G988BOXM4ATGB [july 2020, revB]
Board Platform: UNIVERSAL990
Modem Platform: SHANNON5123
Serial Number: R5CN100EDDB
Imei: 35xxxxxxxxxxx
Imei2: 35xxxxxxxxxxx
Network Type: GSM
SIM Status: ABSENT,ABSENT
Multisim Config: DSDS
Knox Version: v30
Warranty Bit: 1
Security Patch: 2020-08-01
Em Did: 200B0F4C60E54011
Remove demo flag...
Operation in progress. Be patient! Do NOT disconnect the phone!
Failed to remove demo flag.
Finished at local time: [03.13.22 09:54:12]
WorkID: 172692415
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Old 03-16-2022, 12:53   #2 (permalink)
Product Manager
 
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Posts: 21,530
Member: 1787203
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reply

Dear Ahmed,

Please try to reflash the device with the following firmware:
G988BXXU4BTIB

Then do the DEMO REMOVE with the chimera tool.

Best regards
Sab
Chimera team


Quote:
Originally Posted by ahmed26h View Post
Hello ,
i am trying to remove demo for G988B U4 android 10 but the operation failed

this is the log :


Remove Demo
Gathering phone info...
Collecting information. Be patient! Do NOT disconnect the phone!
Model: SM-G988B
Carrier ID: WWA
Sales Code: WWA
Country Code: Hungary
Timezone: Europe/London
Android Version: 10 [QP1A.190711.020] [SDK 29]
Build Date: Fri Jul 17 15:06:21 KST 2020
PDA Version: G988BXXS4ATGB [july 2020, revB]
Phone Version: G988BXXS4ATGB [july 2020, revB]
CSC Version: G988BOXM4ATGB [july 2020, revB]
Board Platform: UNIVERSAL990
Modem Platform: SHANNON5123
Serial Number: R5CN100EDDB
Imei: 35xxxxxxxxxxx
Imei2: 35xxxxxxxxxxx
Network Type: GSM
SIM Status: ABSENT,ABSENT
Multisim Config: DSDS
Knox Version: v30
Warranty Bit: 1
Security Patch: 2020-08-01
Em Did: 200B0F4C60E54011
Remove demo flag...
Operation in progress. Be patient! Do NOT disconnect the phone!
Failed to remove demo flag.
Finished at local time: [03.13.22 09:54:12]
WorkID: 172692415
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