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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > Smart-Clip 2


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Old 01-30-2020, 08:17   #1 (permalink)
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Motorola e5 wrong unlock code


Smart-Clip 2 1.34.03 Qcom: Direct unlock
Motorola QC Diag Port (COM15), Provider: Motorola, Driver ver.: 4.8.2.0, Date: 08/11/2011, USB\VID_22B8&PID_2EC1&REV_0318&MI_02
Phone model: Moto E5 Play (Verizon)
Error writing to serial port
--------- 2020-01-30 08:57:14 ---------
Smart-Clip 2 1.34.03 Qcom: Get unlock codes
Motorola QC Diag Port (COM15), Provider: Motorola, Driver ver.: 4.8.2.0, Date: 08/11/2011, USB\VID_22B8&PID_2EC1&REV_0318&MI_02
Phone model: Moto E5 Play (Verizon)
Error writing to serial port
--------- 2020-01-30 08:58:15 ---------
Smart-Clip 2 1.34.03 Qcom: Direct unlock
Motorola QC Diag Port (COM16), Provider: Motorola, Driver ver.: 4.8.2.0, Date: 08/11/2011, USB\VID_22B8&PID_2EC5&REV_0318&MI_00
Phone model: Moto E5 Play (Verizon)
Firmware: MPSS.JO.3.0.c11-00024-8937_GENNS_PACK-1.161849.0.162123.1
Date: Apr 16 2019 03:07:25, Jul 27 2018 05:00:00, 8937.gen
Software IMEI: 351838097017450
Bluetooth address: 000000000000
Direct unlock is impossible for this phone. Reading unlock codes instead.
This operation may brick the phone! Are you sure you want to proceed? [YES]
Security area saved to "D:\USERS\Administrator\Documents\Smart-Clip 2\security backup\0459430202\351838097017450_MPSS_JO_3_0_c11-00024-8937_GENNS_PACK-1_161849_0_162123_1 (0).skb"
Reading unlock codes...Done

Tried 2 phones. 1st success, 2nd - no. Sec patch same! tried 2 times with restart program.
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Old 02-17-2020, 17:02   #2 (permalink)
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@ vbenkovskyy,

Post here full log files from servicing of both phones and security backups read from each of them.

Best Regards
GSMServer team



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Old 02-24-2020, 01:17   #3 (permalink)
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Here all: https://drive.google.com/open?id=1FQ...yk5kjg2ipPwhVD

Unlock code 10779074, it is wrong. Also I have noticed that Smart-Clip detects IMEI incorrectly: last number is 451 not 450 as it detected.
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Old 07-27-2020, 16:47   #4 (permalink)
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Still no solution to 2019 sequrity ?
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