Motorola E5 Xt1921-6 locked aftter update them to version ODPS27.91-121-10-2 - GSM-Forum

dislorth · 06-20-2019, 16:49

Hi guys.
I have a Verizon's Motorola E5 Xt1921-6 locked againg after updating it via OTA to version ODPS27.91-121-10-2
Before this update, phone was unlocked with Smart-Clip.

Is there any solution to unlock it again?
Are you working on a solution for this issue?

I have contacted Motorola's Online Support:

Quote:

It's a pleasure to say hello. We will gladly answer your question! Just mention Motorola has taken steps, on behalf of our carrier partners, to manage subsidy-locked phones. We have relocked phones that were unlocked without the carrier’s authorization. Your phone is one of those; you may want to contact the seller for help. Could you provide us with your email address, to make it easier to identify you in future contacts? I will not use it for sales or promotions purposes. Best Regards, Karla Motorola Support

The issue is with version ODPS27.91-121-10-2... Im waitnig for a solution from you guys

mcandre · 06-21-2019, 18:00

You have to attach the security backup that was created during the unlocking

dislorth · 06-21-2019, 18:06

Quote:

Originally Posted by mcandre

You have to attach the security backup that was created during the unlocking

I dont have it

Jose1988 · 06-25-2019, 22:50

has anyone tried unlock again with security back up or try to block the update?

Gotadog · 06-27-2019, 20:07

Quote:

Originally Posted by Jose1988

has anyone tried unlock again with security back up or try to block the update?

I have tried to unlock with security backup and no luck.

Annier84 · 07-26-2019, 16:40

I need a backup of some device to do tests, I promise to post the solution

dislorth · 02-10-2020, 18:50

I have heard about a server solution to fix this issue. They just make an IMEI Repair to fix this issue. Who knows what is the server to make it possible?

06-21-2019, 18:00	#2 (permalink)
mcandre No Life Poster Join Date: Mar 2006 Location: Central Europe Age: 39 Posts: 11,877 Member: 239548 Status: Offline Thanks Meter: 2,781	You have to attach the security backup that was created during the unlocking

06-25-2019, 22:50	#4 (permalink)
Jose1988 Junior Member Join Date: Feb 2017 Posts: 3 Member: 2687605 Status: Offline Thanks Meter: 0	has anyone tried unlock again with security back up or try to block the update?

07-26-2019, 16:40	#6 (permalink)
Annier84 Freak Poster Join Date: Apr 2011 Location: Santa Clatra Cuba Posts: 108 Member: 1550712 Status: Offline Thanks Meter: 17	I need a backup of some device to do tests, I promise to post the solution

02-10-2020, 18:50	#7 (permalink)
dislorth Freak Poster Join Date: Sep 2008 Location: Caracas, Venezuela. Age: 40 Posts: 254 Member: 870866 Status: Offline Thanks Meter: 51	I have heard about a server solution to fix this issue. They just make an IMEI Repair to fix this issue. Who knows what is the server to make it possible?