Unlock Error E5

[usama_ali]

Smart-Clip 2 1.29.15 Qcom: Get unlock codes
Motorola QC Diag Port (COM123), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 3/1/2013, USB\VID_22B8&PID_2EC5&REV_0318&MI_00
Phone model: Moto E5 Play (Verizon)
Firmware: MPSS.JO.3.0.c11-00024-8937_GENNS_PACK-1.161849.0.162123.1
Date: Jul 30 2018 04:30:23, Jul 27 2018 05:00:00, 8937.gen
Software IMEI: 35183809xxxx
Bluetooth address: 000000000000
Repairing...
Writing data...Missing response from phone

Backup i have already saved ,

it Due Suddenly Disconnect between Writing unlock data . now always error on this setp .

How to fix it ?

[usama_ali]

Smart-Clip 2 1.29.15 Qcom: Direct unlock
Motorola QC Diag Port (COM123), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 3/1/2013, USB\VID_22B8&PID_2EC5&REV_0318&MI_00
Phone model: Moto E5 Play (Verizon)
Firmware: MPSS.JO.3.0.c11-00024-8937_GENNS_PACK-1.161849.0.162123.1
Date: Jul 30 2018 04:30:23, Jul 27 2018 05:00:00, 8937.gen
Software IMEI: 3518380903xxxxx
Bluetooth address: 000000000000
Direct unlock is impossible for this phone. Reading unlock codes instead.
Security area saved to "C:\Users\Mediana\Documents\Smart-Clip 2\security backup\0295043449\3518380903xxxxxx_MPSS_JO_3_0_c11-00024-8937_GENNS_PACK-1_161849_0_162123_1 (1).skb"
Writing data...Missing response from phone

[chris2007]

its support Motorola E5 Play (MetroPC) for unlock network?

thanks

[mcandre]

usama_ali, you can select that security backup on the Flash tab and run the unlock operation once again.

Security area saved to "C:\Users\Mediana\Documents\Smart-Clip 2\security backup\0295043449\3518380903xxxxxx_MPSS_JO_3_0_c11-00024-8937_GENNS_PACK-1_161849_0_162123_1.skb"

chris2007, from what I see, unlock is supported for:

Moto E5 Play XT1921-6 Verizon
Moto E5 Play XT1921-5 (Sprint)