Support help Please! - GSM-Forum

Pash_ket · 11-10-2022, 15:48

Hello everyone! I am from Russia and faced such a problem. I can't renew my old iMFC account because PayPal doesn't work in our country. And I have no one to ask to help me extend it. I bought a new activation code for a year from a reseller. But support does not want to help me with this problem. They cannot transfer my iBus to a new account. And they can't update the old one with my reseller-purchased code. We all make mistakes, but there must be ways to help our users. Why is support so concerned with user problems! Kindly resolve this issue.

**.::Gsmdenis::.** · 11-12-2022, 06:39

hello,

that's the rules:

iMFC software has a unique validity period, after the validity period expired , if you want to continue using it, you need to pay for renewal in your account on mfcbox.com so you don't need buy a new license again (Due to the activation is unique and associated with your account, so can not be modified once activated).

Br.,

Denis

11-10-2022, 15:48	#1 (permalink)
Pash_ket Insane Poster Join Date: Mar 2018 Location: Moldova Posts: 96 Member: 2824479 Status: Offline Thanks Meter: 39	Support help Please! Hello everyone! I am from Russia and faced such a problem. I can't renew my old iMFC account because PayPal doesn't work in our country. And I have no one to ask to help me extend it. I bought a new activation code for a year from a reseller. But support does not want to help me with this problem. They cannot transfer my iBus to a new account. And they can't update the old one with my reseller-purchased code. We all make mistakes, but there must be ways to help our users. Why is support so concerned with user problems! Kindly resolve this issue.

11-12-2022, 06:39	#2 (permalink)
.::Gsmdenis::. Product Manager Join Date: Aug 2002 Location: MFC Posts: 8,297 Member: 79315 Status: Offline Thanks Meter: 6,024	hello, that's the rules: iMFC software has a unique validity period, after the validity period expired , if you want to continue using it, you need to pay for renewal in your account on mfcbox.com so you don't need buy a new license again (Due to the activation is unique and associated with your account, so can not be modified once activated). Br., Denis