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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Ultimate Multi Tool Box

Ultimate Multi Tool Box Multi GSM & CDMA Box

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Old 07-17-2019, 08:45   #1 (permalink)
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Resetting Google Locks...Failed ... Tream please look it


Device : Xiaomi Mi A2
Operation : Reset Locks
Checking for existing devices...Not Found
Turn Off phone, hold Vol UP + Vol DOWN and insert USB cable.
Some phones may need Special Boot Cable or TestPoint for EDL mode.
Found Port : HS-USB Diagnostics 9008 (COM81)
Driver Info : Mobile, qcusbser.sys, 2.1.2.2
Connecting to phone...OK
Waiting for response...OK
Init Handshake Sequence...OK
Hardware ID : E1C00800 [8996] 00000000
OPK_DATA : F7337FE47B192EF4D1BA34CB4E879F0C6B771D06D2DE87BF21 F65BA3303834E1
Initializing Protocol...OK
Using Auto Loader Selection [1]
Preparing Loader...Done
Sending Loader [8996_022]...Done
Executing Loader...OK
Detecting Chip Type...OK
Hardware : MSM8996, eMMC, 128 GB
LU Count : 1 [0x0E8F6000]
WARNING! High Speed Driver is not installed.
Please install driver from QcFire\Drivers folder using Device Manager.
Payload Info : In: 65536 [4096], Out: 131072, Sector Size: 512
Reading Partition Table...OK
Reading Device Information...OK
Device : Xiaomi Mi A2 [jasmine_sprout]
Software : PKQ1.180904.001.V10.0.10.0.PDIMIXM, V10.0.10.0.PDIMIXM [Tue Jun 11 18:21:52 WIB 2019]
Android Ver. : 9
Patch Level : 2019-06-05
USERDATA : Normal
Resetting Google Locks...Failed
Operation Failed.
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Old 07-17-2019, 10:22   #2 (permalink)
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use the "Reset FRP" to remove google lock.

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Old 07-17-2019, 14:43   #3 (permalink)
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Quote:
Originally Posted by nctesting2018 View Post
use the "Reset FRP" to remove google lock.


What you thinking ? M I new in this field ?
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Old 07-17-2019, 21:06   #4 (permalink)
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Userdata is not actually normal in this device.

Device is possibly using FBE (File-Based Encryption) thus software can not remove locks.

Make sure you can turn on device completely and after that again try Read Info and check. If still userdata looks normal, then this device is using FBE for sure.

Br,
UMT
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Old 07-18-2019, 05:53   #5 (permalink)
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Quote:
Originally Posted by U.M.T View Post
Userdata is not actually normal in this device.

Device is possibly using FBE (File-Based Encryption) thus software can not remove locks.

Make sure you can turn on device completely and after that again try Read Info and check. If still userdata looks normal, then this device is using FBE for sure.

Br,
UMT
Yes showing USERDATA : Normal

I was also surprised how it is possible ? Its must not Normal UserData, Thanks
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Old 07-18-2019, 08:08   #6 (permalink)
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Can you please read userdata in Plain mode and send me link in Private?

Br,
UMT
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Old 09-19-2019, 12:11   #7 (permalink)
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Quote:
Originally Posted by srinibas View Post
Device : Xiaomi Mi A2
Operation : Reset Locks
Checking for existing devices...Not Found
Turn Off phone, hold Vol UP + Vol DOWN and insert USB cable.
Some phones may need Special Boot Cable or TestPoint for EDL mode.
Found Port : HS-USB Diagnostics 9008 (COM81)
Driver Info : Mobile, qcusbser.sys, 2.1.2.2
Connecting to phone...OK
Waiting for response...OK
Init Handshake Sequence...OK
Hardware ID : E1C00800 [8996] 00000000
OPK_DATA : F7337FE47B192EF4D1BA34CB4E879F0C6B771D06D2DE87BF21 F65BA3303834E1
Initializing Protocol...OK
Using Auto Loader Selection [1]
Preparing Loader...Done
Sending Loader [8996_022]...Done
Executing Loader...OK
Detecting Chip Type...OK
Hardware : MSM8996, eMMC, 128 GB
LU Count : 1 [0x0E8F6000]
WARNING! High Speed Driver is not installed.
Please install driver from QcFire\Drivers folder using Device Manager.
Payload Info : In: 65536 [4096], Out: 131072, Sector Size: 512
Reading Partition Table...OK
Reading Device Information...OK
Device : Xiaomi Mi A2 [jasmine_sprout]
Software : PKQ1.180904.001.V10.0.10.0.PDIMIXM, V10.0.10.0.PDIMIXM [Tue Jun 11 18:21:52 WIB 2019]
Android Ver. : 9
Patch Level : 2019-06-05
USERDATA : Normal
Resetting Google Locks...Failed
Operation Failed.
fectry reset first in side load mode then try
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