SHP smart heating platform error b.01
 

Hello
I have SHP smart heating platform, and if I don't use it for some time when trying to use it it doesn't work,
on the screen it only shows b.01, I have tried to update it using its original usb cable that brought the equipment and other usb cables, connecting to usb 3.0 and 3.1 ports on three different computers and it only emits several beeps and does not update, I have tested the versions available in the software (SHP V1 Normal, SHP V2 test and SHP V6).
I have tried again, allowing 24 hours to pass
What should I do?
Thank you.

i reply your issue by email , please check !

The USB port voltage too low, need > 4.9V

thanks for answering
but the usb ports are ok i have already tried it on other desktop computers and it is not updated

also send an email to support

Yes, i read your email , as i check the voltage of your usb is 0.00, did you saw that ?


Please check


Br.,

no the voltage is not in 0.00, when the equipment is in that mode b.01 the computer program does not recognize it but the usb still have 4.9v, this error stops when I stop using the equipment and if the computer shuts down with the SHO connected from usb port
I could not know why this error happens

In the two images that I send you by email, the SHP is on and in the computer application it says in purple SHUTDOWN

Please send update logs to support email , i will check

I sent you the last two log files, yesterday and today, by mail

Will check today , dont worry

Hello gsmdenis
Today I tried several times to update the SHP, and finally it worked
thanks for the support
very thankful