SHP smart heating platform error b.01 - GSM-Forum

wcbs · 07-23-2020, 14:53

Hello
I have SHP smart heating platform, and if I don't use it for some time when trying to use it it doesn't work,
on the screen it only shows b.01, I have tried to update it using its original usb cable that brought the equipment and other usb cables, connecting to usb 3.0 and 3.1 ports on three different computers and it only emits several beeps and does not update, I have tested the versions available in the software (SHP V1 Normal, SHP V2 test and SHP V6).
I have tried again, allowing 24 hours to pass
What should I do?
Thank you.

**.::Gsmdenis::.** · 07-23-2020, 15:10

i reply your issue by email , please check !

The USB port voltage too low, need > 4.9V

wcbs · 07-23-2020, 15:52

thanks for answering
but the usb ports are ok i have already tried it on other desktop computers and it is not updated

also send an email to support

**.::Gsmdenis::.** · 07-23-2020, 16:00

Quote:

Originally Posted by wcbs

thanks for answering
but the usb ports are ok i have already tried it on other desktop computers and it is not updated

also send an email to support

Yes, i read your email , as i check the voltage of your usb is 0.00, did you saw that ?

Please check

Br.,

wcbs · 07-23-2020, 16:48

no the voltage is not in 0.00, when the equipment is in that mode b.01 the computer program does not recognize it but the usb still have 4.9v, this error stops when I stop using the equipment and if the computer shuts down with the SHO connected from usb port
I could not know why this error happens

wcbs · 07-23-2020, 16:54

In the two images that I send you by email, the SHP is on and in the computer application it says in purple SHUTDOWN

**.::Gsmdenis::.** · 07-23-2020, 17:22

Quote:

Originally Posted by wcbs

In the two images that I send you by email, the SHP is on and in the computer application it says in purple SHUTDOWN

Please send update logs to support email , i will check

wcbs · 07-23-2020, 17:56

I sent you the last two log files, yesterday and today, by mail

**.::Gsmdenis::.** · 07-24-2020, 06:50

Quote:

Originally Posted by wcbs

I sent you the last two log files, yesterday and today, by mail

Will check today , dont worry

wcbs · 07-24-2020, 15:33

Hello gsmdenis
Today I tried several times to update the SHP, and finally it worked
thanks for the support
very thankful

07-23-2020, 14:53	#1 (permalink)
wcbs Junior Member Join Date: Oct 2009 Posts: 16 Member: 1136376 Status: Offline Thanks Meter: 2	SHP smart heating platform error b.01 Hello I have SHP smart heating platform, and if I don't use it for some time when trying to use it it doesn't work, on the screen it only shows b.01, I have tried to update it using its original usb cable that brought the equipment and other usb cables, connecting to usb 3.0 and 3.1 ports on three different computers and it only emits several beeps and does not update, I have tested the versions available in the software (SHP V1 Normal, SHP V2 test and SHP V6). I have tried again, allowing 24 hours to pass What should I do? Thank you.

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07-23-2020, 15:10	#2 (permalink)
.::Gsmdenis::. Product Manager Join Date: Aug 2002 Location: MFC Posts: 8,297 Member: 79315 Status: Offline Thanks Meter: 6,024	i reply your issue by email , please check ! The USB port voltage too low, need > 4.9V

07-23-2020, 15:52	#3 (permalink)
wcbs Junior Member Join Date: Oct 2009 Posts: 16 Member: 1136376 Status: Offline Thanks Meter: 2	thanks for answering but the usb ports are ok i have already tried it on other desktop computers and it is not updated also send an email to support

07-23-2020, 16:48	#5 (permalink)
wcbs Junior Member Join Date: Oct 2009 Posts: 16 Member: 1136376 Status: Offline Thanks Meter: 2	no the voltage is not in 0.00, when the equipment is in that mode b.01 the computer program does not recognize it but the usb still have 4.9v, this error stops when I stop using the equipment and if the computer shuts down with the SHO connected from usb port I could not know why this error happens

07-23-2020, 16:54	#6 (permalink)
wcbs Junior Member Join Date: Oct 2009 Posts: 16 Member: 1136376 Status: Offline Thanks Meter: 2	In the two images that I send you by email, the SHP is on and in the computer application it says in purple SHUTDOWN

07-23-2020, 17:56	#8 (permalink)
wcbs Junior Member Join Date: Oct 2009 Posts: 16 Member: 1136376 Status: Offline Thanks Meter: 2	I sent you the last two log files, yesterday and today, by mail

07-24-2020, 15:33	#10 (permalink)
wcbs Junior Member Join Date: Oct 2009 Posts: 16 Member: 1136376 Status: Offline Thanks Meter: 2	Hello gsmdenis Today I tried several times to update the SHP, and finally it worked thanks for the support very thankful