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Search: Posts Made By: GSM_Support
The search index was updated 54 minutes ago.
Forum: SigmaKey 07-28-2021, 07:30
Replies: 3
Views: 112
Posted By GSM_Support
@ Tom.jiang, Ensure that no USB sharing...

@ Tom.jiang,

Ensure that no USB sharing software is installed at your PC (if any is installed uninstall it) and run software after that.
In case same issue appears, post a screenshot of the...
Forum: SigmaKey 07-28-2021, 07:02
Replies: 3
Views: 1,635
Posted By GSM_Support
@ Ali Raza Butt, Current device is not...

@ Ali Raza Butt,

Current device is not supported by SigmaKey.

Best Regards
GSMServer team (www.GsmServer.com)


http://www.smart-clip.com/img/sigma_userbar.png (http://www.sigmakey.com)
Forum: SigmaKey 07-28-2021, 06:35
Replies: 9
Views: 408
Posted By GSM_Support
@ xiakaijun, Current phone model can be...

@ xiakaijun,

Current phone model can be serviced via Software or hardware testpoint operation.
Please refer to this link (https://sigmakey.com/en/supportedfeatures/help?phone_id=6056) for the...
Forum: SigmaKey 07-26-2021, 20:25
Replies: 54
Views: 8,257
Posted By GSM_Support
@ rexmike, Yes, you can. Use latest Sigma...

@ rexmike,

Yes, you can. Use latest Sigma version

OVqn3f7Z5IQ


Best Regards
GSMServer team (www.GsmServer.com)
Forum: SigmaKey 07-26-2021, 15:58
Replies: 6
Views: 172
Posted By GSM_Support
@ ihsan.khan.gsm, As it was mentioned by...

@ ihsan.khan.gsm,

As it was mentioned by Shensohau, in case Motorola E5 has latest security patches installed it can not be unlocked, at the moment.
According to the provided data, more likely...
Forum: Smart-Clip 2 07-24-2021, 12:06
Replies: 5
Views: 341
Posted By GSM_Support
@ budukbol, Phone is getting serviced via...

@ budukbol,

Phone is getting serviced via hardware or software testpoint operation?
Fully charge phone's battery, ensure that it is properly connected and repeat operation.

Best Regards...
Forum: SigmaKey 07-24-2021, 10:28
Replies: 10
Views: 4,207
Posted By GSM_Support
@ HANAS13, Please explain in more details...

@ HANAS13,

Please explain in more details what an issue exactly you have.

Best Regards
GSMServer team (www.GsmServer.com)


http://www.smart-clip.com/img/sigma_userbar.png...
Forum: SigmaKey 07-24-2021, 10:26
Replies: 7
Views: 1,107
Posted By GSM_Support
@ otchere, What an issue phone originally...

@ otchere,

What an issue phone originally had?
What operations has been performed to it?
What firmware version phone originally had and what firmware version did you use to flash it?
make a...
Forum: SigmaKey 07-24-2021, 08:28
Replies: 8
Views: 191
Posted By GSM_Support
@ ellisony, Was phone successfully serviced?...

@ ellisony,

Was phone successfully serviced?

Best Regards
GSMServer team (www.GsmServer.com)


http://www.smart-clip.com/img/sigma_userbar.png (http://www.sigmakey.com)
Forum: SigmaKey 07-23-2021, 14:20
Replies: 8
Views: 191
Posted By GSM_Support
@ ellisony, You are servicing phone via...

@ ellisony,

You are servicing phone via software testpoint or via hardware testpoint?
Fully charge battery, ensure that it is properly connected and repeat operation once again. After that post...
Forum: SigmaKey 07-23-2021, 14:15
Replies: 8
Views: 276
Posted By GSM_Support
@ patric, Fully charge phone's battery,...

@ patric,

Fully charge phone's battery, ensure that it is properly connected and repeat operation once again.
In most cases such an issue appears due to battery.

Best Regards
GSMServer team...
Forum: SigmaKey 07-23-2021, 08:29
Replies: 3
Views: 193
Posted By GSM_Support
@ TMAC1122, Officially current phone model...

@ TMAC1122,

Officially current phone model is not supported.
In order to check what phone models are officially supported and what operations are supported for them, please refer to this link...
Forum: SigmaKey 07-21-2021, 09:25
Replies: 1
Views: 418
Posted By GSM_Support
@ italiano.a, Current phone model, VOG-L29,...

@ italiano.a,

Current phone model, VOG-L29, supported for Read/Write Huawei certificate operation.
Read/Write Huawei certificate allows to read certificate from the phone and flash it into...
Forum: SigmaKey 07-20-2021, 16:04
Replies: 8
Views: 220
Posted By GSM_Support
@ ellisony, If phone was serviced via...

@ ellisony,

If phone was serviced via hardware testpoint, check phone's PCB.

Best Regards
GSMServer team (www.GsmServer.com)


http://www.smart-clip.com/img/sigma_userbar.png...
Forum: SigmaKey 07-20-2021, 14:52
Replies: 8
Views: 220
Posted By GSM_Support
@ ellisony, Phone as serviced via software...

@ ellisony,

Phone as serviced via software or hardware testpoint operation?
Post here all log files from an operations that were performed to this phone.

Best Regards
GSMServer team...
Forum: SigmaKey 07-20-2021, 14:30
Replies: 12
Views: 612
Posted By GSM_Support
@ olger, Check whether Sigma software...

@ olger,

Check whether Sigma software installs corresponding file folders in My Documents->SigmaKey->... file folder.
There suppose to be following folders created by SigmaKey Software: addons,...
Forum: SigmaKey 07-20-2021, 14:18
Replies: 55
Views: 9,922
Posted By GSM_Support
@ meltonjimenez, Current case is getting...

@ meltonjimenez,

Current case is getting deeply analyzed, thanks for the report.

Best Regards
GSMServer team (www.GsmServer.com)


http://www.smart-clip.com/img/sigma_userbar.png...
Forum: SigmaKey 07-20-2021, 14:12
Replies: 1
Views: 126
Posted By GSM_Support
@ mohsinkayum, In most cases such an issue...

@ mohsinkayum,

In most cases such an issue appears due to communication problems.
First try to re-install drivers for Smart card reader, manually. Correct drivers can be found in a file folder...
Forum: SigmaKey 07-20-2021, 09:49
Replies: 1
Views: 120
Posted By GSM_Support
@ gsmhosting1, Current phone model is not...

@ gsmhosting1,

Current phone model is not officially supported by SigmaKey.

Best Regards
GSMServer team (www.GsmServer.com)


http://www.smart-clip.com/img/sigma_userbar.png...
Forum: SigmaKey 07-20-2021, 09:31
Replies: 4
Views: 251
Posted By GSM_Support
@ newfoundghori, For some reasons phone...

@ newfoundghori,

For some reasons phone doesn't accept current firmware.
You can try performing following steps:

Load fastboot
Enable Downgrade
Reflash phone

Please Notice all...
Forum: SigmaKey 07-20-2021, 08:41
Replies: 12
Views: 288
Posted By GSM_Support
@ hamat, In case phone is getting serviced...

@ hamat,

In case phone is getting serviced via hardware testpoint operation there is no need to use software tespoint on/off feature.

What operations exactly have you performed to this phone?
...
Forum: SigmaKey 07-19-2021, 13:29
Replies: 12
Views: 288
Posted By GSM_Support
@ hamat, If the phone was serviced via...

@ hamat,

If the phone was serviced via hardware testpoint operation, check phone's PCB for hardware malfunctions / short circuits.

Best Regards
GSMServer team (www.GsmServer.com)

...
Forum: SigmaKey 07-19-2021, 07:26
Replies: 2
Views: 257
Posted By GSM_Support
@ rodriges, As it was already mentioned by...

@ rodriges,

As it was already mentioned by chenhleang, ensure that phone's battery is fully charged and connected and repeat operation once again.

Best Regards
GSMServer team...
Forum: SigmaKey 07-19-2021, 07:21
Replies: 1
Views: 118
Posted By GSM_Support
@ Paki Mobile, What an issue current phone...

@ Paki Mobile,

What an issue current phone has?
Current handset can be serviced via software testpoint operation (https://sigmakey.com/en/supportedfeatures/help?phone_id=4208).


Best Regards...
Forum: SigmaKey 07-19-2021, 07:17
Replies: 15
Views: 1,515
Posted By GSM_Support
@ otchere, What firmware version phone...

@ otchere,

What firmware version phone originally had?
What firmware version did you flash into it?
Also, please show lg files from an operations you have performed to this phone.

Best...
Showing results 1 to 25 of 374

 
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