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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > DC Unlocker


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Old 11-13-2017, 00:36   #1 (permalink)
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need help to repair huawei kii-l21 gr5 imei null..


imei null.baseband doesnt show,wifi doesnt work, no sound, show no service without sim card, cant detect with dc client to unlockbootloader while i activate 'Manufacture' mode *#*#2846579#*#* , i tried to flash with more than firmware but same problem nothing change

DC - Unlocker 2 Client 1.00.1392

Detecting phone :

selection :
manufacturer - Huawei phones
model - Auto detect (recommended)

Found Applications port COM38
Found Diagnostics port COM40

Phone not found !

in fastboot modemodel - Auto detect (recommended)

Found Phone : KIW-AL10
Model : Huawei phone in fastboot mode
Firmware : KII-L23C469B340

FB LockState: LOCKED
widevine LockState: LOCKED
Bootloader Lock State: LOCKED
Root State: UNROOT
Bootloader WidevineKey: WidevineKey_NOTSET
System State: OK
Bootloader Version: 001.001.000
Battery state: 3809mv


i flashed now
KIW-L21_C900B076_Factory_firmware_Nonspecific_Android5 .1.1_EMUI_3.1_2.dgtks

phone open with green and red& Blue lcd then open normal with same problem no service,no imei ,no wifi ,nobaseband but the big problem that model number changed to kIW-AL10 and build number show KII-L21C185B310,I think i need oem info but cant found it or i need factory firmware for KII-L21 TO return model id and solve lcd color display need urgent help from supporter,thanks...
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Old 11-13-2017, 01:16   #2 (permalink)
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when i check imei with imei info it shows this details

IMEI 869254027048357
SN 86MDU16517001378
Product Model KII-L21
Customer Name Itsalat International Compnay - Egypt
Signing Country Egypt
Latest Delivery Place EG,CAIRO
Delivery Date 2016-06-28
Warranty Models Full Warranty
Warranty Expire 2017-11-01
Warranty Status Out of Warranty

need help to solve this problem thanks...
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Old 11-13-2017, 10:16   #3 (permalink)
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Please read Method 2 fully from repair guide, flashing factory firmware is not enough, need to flash full stock rom afterwards. However if after flashing phone with factory firmware alone it does not boot up - problem is on hardware level.
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Old 11-13-2017, 16:52   #4 (permalink)
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Quote:
Originally Posted by Namelocked View Post
Please read Method 2 fully from repair guide, flashing factory firmware is not enough, need to flash full stock rom afterwards. However if after flashing phone with factory firmware alone it does not boot up - problem is on hardware level.
i have done all method i know it could be hardware problem but the problem now phone start up with lcd color red,green,blue and the model number changed to kiw-al10 and my model no kii-l21 i need help if you could upload kii-l21 factory firmware i think i could solve with factory or stock firmware by imei i gave you above thanks...
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Old 11-13-2017, 16:59   #5 (permalink)
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Quote:
Originally Posted by abo anas zayan View Post
i have done all method i know it could be hardware problem but the problem now phone start up with lcd color red,green,blue and the model number changed to kiw-al10 and my model no kii-l21 i need help if you could upload kii-l21 factory firmware i think i could solve with factory or stock firmware by imei i gave you above thanks...
Factory firmware won't do anything. Phone must boot up after flashing any factory frimware from same phone model (version doesn't matter) as guide mentions. If it doesn't, then no way to repair it by software.
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Old 11-13-2017, 17:22   #6 (permalink)
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phone boot up and works normally but it show color this at the beginning

http://******.co/mv1ttrp51sqi

and this happen after write factory firmware wrong i need help to make phone work normally like it was thanks...
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Old 11-13-2017, 17:32   #7 (permalink)
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https://f.top4top.net/p_682ws86o1.jpg
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Old 11-13-2017, 17:37   #8 (permalink)
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Quote:
Originally Posted by abo anas zayan View Post
phone boot up and works normally but it show color this at the beginning

http://******.co/mv1ttrp51sqi

and this happen after write factory firmware wrong i need help to make phone work normally like it was thanks...
So have you flashed full stock rom after flashing factory firmware to complete method 2 repair then?
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Old 11-13-2017, 18:11   #9 (permalink)
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yes i flashed of course could you help me with factory or stock firmware according to my imei info IMEI 869254027048357
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Old 11-13-2017, 20:31   #10 (permalink)
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problem for color display solved with this factory firmware

KIW-AL10_C00B119_Factory_firmware_Android5.1.1_EMUI_3. 1_2.dgtks

after that i flash this firmware in upgrade mode

HUAWEI_GR5_Firmware_KII-L21_Android 6.0.1_EMUI 4.0_C185B310CUSTC185D004

now phone works with same problem imei null,no service,no baseband show,no sound but open normal without color display also model number changed to KIW-AL10 thanks...
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Old 11-14-2017, 10:05   #11 (permalink)
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Quote:
Originally Posted by abo anas zayan View Post
problem for color display solved with this factory firmware

KIW-AL10_C00B119_Factory_firmware_Android5.1.1_EMUI_3. 1_2.dgtks

after that i flash this firmware in upgrade mode

HUAWEI_GR5_Firmware_KII-L21_Android 6.0.1_EMUI 4.0_C185B310CUSTC185D004

now phone works with same problem imei null,no service,no baseband show,no sound but open normal without color display also model number changed to KIW-AL10 thanks...
Phone numbers and model version can be repaired on HCU HCU Client ? Repair any Huawei IMEI,MEID, Unlock FRP bootloader
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