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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 05-21-2010, 21:45   #1 (permalink)
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Authentication stage error: Server reported error:[0006] Your account is suspended


i buy new infinity box , but i hv this problem :
==== C:\Program Files\InfinityBox\DongleManager\DongleManager.exe [21/05/2010 21:36:19] ====
Dongle Manager [Infinity Box] v1.32
----------Process started: 21:36:28----------
DongleManager version: 1.32
Locating server...
Server address found#1
Connecting to server#1...
Server connection successfully established
S/N: *******, Firmware: 0104.02
Authenticating on server...
Authentication stage error: Server reported error:[0006] Your account is suspended: read previous error messages carefully and contact to [email protected]
See more information in C:\Program Files\InfinityBox\DongleManager\DongleManager.log file.
Disconnected

i was send an email but no answer , im waiting
plz any idea ?!
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Old 05-22-2010, 13:28   #2 (permalink)
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Card keys is damaged, Your account is suspended etc.
Warning ! Your smart-card can be attacked by harmful software !
One more warning for all Infinity-Box users: damaged smart-cards
Infinity-Box Serial Number (S/N) is your key to Infinity-Box support...
.::Warning::. Usb Sharing can harm your dongle!

is it brand new box ?
did you check before taking from your reseller ?
Br
Faisal_Computer
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