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07-25-2012, 01:31 | #1 (permalink) |
Freak Poster Join Date: Jun 2007 Location: UNITED STATES
Posts: 141
Member: 520764 Status: Offline Thanks Meter: 27 | bad support from infinity team At the very end i got no smart card, and I had to BUY a diferent box with decent support. If you need proof of this i got paypal receipt and i can post it if i receive and agressive response for opening this thread. |
07-25-2012, 10:10 | #3 (permalink) | |
No Life Poster Join Date: Nov 2006 Location: DEATH VALLEY
Posts: 1,459
Member: 394869 Status: Offline Sonork: TAKE NO CHANCES Thanks Meter: 500 | Quote:
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07-28-2012, 20:10 | #4 (permalink) | |
Freak Poster Join Date: Jun 2007 Location: UNITED STATES
Posts: 141
Member: 520764 Status: Offline Thanks Meter: 27 | wrong Quote:
Sent to: Rida Siraj (The recipient of this payment is Non-U.S. - Verified) Email: [email protected] Amount sent: -$105.00 USD Fee amount: $0.00 USD Net amount: -$105.00 USD Date: May 23, 2012 Time: 17:45:16 PDT Status: Refunded The seller has refunded this payment in full. Go to the transaction details to see the payment method that was refunded. Subject: You have sent $105.00 USD to Rida Siraj with PayPal Note: payment for replacement infinity box smartcard damaged smartcard serial 1DFA1F42 registered to email: please mail to paypal verified address. Thanks Funding Type: Instant Transfer Funding Source: $105.00 USD - Bank of America (All except WA and ID) Checking (Confirmed) x-4200 Back Up Funding Source: MasterCard Card XXXX-XXXX-XXXX-7179 Last edited by hcom; 07-28-2012 at 20:16. | |
07-31-2012, 13:14 | #6 (permalink) | |
Freak Poster Join Date: Jun 2007 Location: UNITED STATES
Posts: 141
Member: 520764 Status: Offline Thanks Meter: 27 | your answer Quote:
From: Infinity Box Team <[email protected]> To: Mr harold batista <[email protected]> Sent: Friday, June 22, 2012 12:18 PM Subject: Re: help need replacement smart card Hello Sorry about the delay. I will be in office on monday and check the problem On 6/22/12, Mr harold batista <[email protected]> wrote: > dear infinity team: > > > it's been a month since i payed for my new smart card, and i got no news > from you, I mean no tracking number for the package, no email confirming > pack was sent, or what so ever, please let me know of my new smart card or > i'll see myself force to report paypal about this. thanks and good day. > > > > ________________________________ > From: Mr harold batista <[email protected]> > To: "[email protected]" <[email protected]> > Sent: Wednesday, May 30, 2012 11:34 AM > Subject: Re: help need replacement smart card > > > 2012035011 > > > > > Enviado desde Yahoo! Mail con Android > > > > ________________________________ > From: Infinity Box Team <[email protected]>; > To: Mr harold batista <[email protected]>; > Subject: Re: help need replacement smart card > Sent: Tue, May 29, 2012 10:22:48 AM > > > Phone ? > > On 5/29/12, Mr harold batista <[email protected]> wrote: >> please mail it to the paypal verified address: >> >> >> Harold B. Ball >> >> 662 cortlandt St >> Perth Amboy >> NJ 08861 >> USA >> >> >> >> >> >> >> >> >> ________________________________ >> From: Infinity Box Team <[email protected]> >> To: Mr harold batista <[email protected]> >> Sent: Monday, May 28, 2012 3:49 AM >> Subject: Re: help need replacement smart card >> >> >> give me address for shipping >> >> >> On Mon, May 28, > 2012 at 2:55 AM, Mr harold batista <[email protected]> >> wrote: >> >> >>> >>>Guys i already sent payment to [email protected] via paypal. Box s/n >>> was >>> included as well as registered emdil address, please mail me confirmation >>> and package tracking number. >>> >>> >>>------------------------------ >>>El vie, 25 may 2012 07:35 EDT Infinity Box Team escribió: >>> >>> >>>>Hello. >>>>Price is 105 USD for replacement >>>>How do u like to pay? >>>> >>>> >>>>On 5/3/12, Mr harold batista <[email protected]> wrote: >>>>> guys two days ago i sent my box info and > email of registration, and got >>>>> no >>>>> answer from you. if there is something wrong with email account please >>>>> let >>>>> me know. i have had 3 o 4 different emails since i got your box so i'm >>>>> not >>>>> exactly sure with which one i did the registration process, as you may >>>>> see >>>>> below i just got another year of support but that is not gonna have any >>>>> use >>>>> if i can't replace the smart card. i'm counting on you to help me out >>>>> of >>>>> this situation. Thanks and have a good day. >>>>> >>>>> >>>>> >>>>> ________________________________ >>>>> From: Infinity Box Team <[email protected]> >>>>> To: Mr > harold batista <[email protected]> >>>>> Sent: Monday, April 30, 2012 5:11 PM >>>>> Subject: Re: Fw: help need replacement smart card >>>>> >>>>> >>>>> hello price is 105 USD >>>>> please give me ure box SN and email it was registered to >>>>> >>>>> >>>>> On Sat, Apr 28, 2012 at 7:04 PM, Mr harold batista <[email protected]> >>>>> wrote: >>>>> >>>>> dear infinity team my smart card was damaged i got the no more updated >>>>> screen please mail me proper instructions to apply for a replacement >>>>> smart >>>>> card. i know you guys wont let me down on > this. >>>>> >>>>> >>>>> >>>>>----- Forwarded Message ----- >>>>>From: Mr harold batista <[email protected]> >>>>>To: Infinity Box Team <[email protected]> >>>>>Sent: Friday, April 27, 2012 2:16 PM >>>>>Subject: help need replacement smart card >>>>> >>>>> >>>>>guys when i tried to upgrade dongle, the dongle manager says my dongle >>>>> can't be updated anymore, so i need instructions to buy a replacement >>>>> smart card. >>>>> >>>>>Please mail me detailed instructions to complete this procedure, my >>>>> bussiness depends of my tools. Thanks and good > day. >>>>> >>>>> >>>>> >>>>> >>>>>________________________________ >>>>> From: Infinity Box Team <[email protected]> >>>>>To: Mr harold batista <[email protected]> >>>>>Sent: Friday, April 27, 2012 2:02 PM >>>>>Subject: Re: how long >>>>> >>>>>10 mnts >>>>> >>>>>On 4/27/12, Mr harold batista <[email protected]> wrote: >>>>>> guys i just got support one year activation how long do i have to wait >>>>>> to >>>>>> upgrade my > dongle? >>>>>> >>>>> >>>>>-- >>>>>Sent from my mobile device >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> -- >>>>> >>>>> >>>>> >>>>> - - - - - - - - - - >>>>> Best Regards >>>>> >>>>> Infinity Box Team >>>>> >>>>> Sales & Business Development >>>>> Mr : Kashan Aslam >>>>> >>>>> icq : 561878718 >>>>> sonork : 100.108278 >>>>> email : [email protected] >>>>> >>>>> Infinity Box Products & Services >>>>> Prices for all Infinity Products can be > found >>>>> at Infinity-Box - Price-list >>>>> - Infinity-Box corporate web-site: Infinity-Box - Multibrand Unlock & Repair Tools >>>>> - Infinity-Box BB5 Easy Service Tools >>>>> [BEST]: BB5 Easy Service Tool [BEST] - About >>>>> - CDMA-Tool Dongle (fast and easy >>>>> unlock): Infinity-CDMA Tool >>>>> - PinFinder: automatic pinout detection >>>>> device: PinFinder Adapter >>>>> - Language & Resource Editor for MT62xx based >>>>> models: Language Pack Editor Dongle >>>>> - Extract phonebook (and other content) from >>>>> phone: Content Extractor Dongle >>>> >>>>-- >>>>Sent from my mobile device >>> >>> >> >> >> -- >> >> >> >> - - - - - - - - - - >> Best Regards >> >> Infinity Box Team >> >> Sales & Business Development >> Mr : Kashan Aslam >> >> icq : 561878718 >> sonork : 100.108278 >> email : [email protected] >> >> Infinity Box Products & Services >> Prices for all Infinity Products can be found >> at Infinity-Box - Price-list >> - Infinity-Box corporate > web-site: Infinity-Box - Multibrand Unlock & Repair Tools >> - Infinity-Box BB5 Easy Service Tools [BEST]: BB5 Easy Service Tool [BEST] - About >> - CDMA-Tool Dongle (fast and easy unlock): Infinity-CDMA Tool >> - PinFinder: automatic pinout detection >> device: PinFinder Adapter >> - Language & Resource Editor for MT62xx based >> models: Language Pack Editor Dongle >> - Extract phonebook (and other content) from >> phone: Content Extractor Dongle > > -- > Sent from my mobile device -- Sent from my mobile device hope you are conviced with this. | |
07-31-2012, 20:47 | #7 (permalink) |
Product Supporter Join Date: Mar 2005 Location: in CPU
Posts: 3,487
Member: 128745 Status: Offline Thanks Meter: 16,936 | your payment was never cleared to us , as when you sent the payment to us paypal blocked our account , our account is still blocked and we had to refund money to all customers whose order was pending , we asked you to pay by western union but you said you could only do paypal |
08-05-2012, 02:29 | #8 (permalink) |
Freak Poster Join Date: Jun 2007 Location: UNITED STATES
Posts: 141
Member: 520764 Status: Offline Thanks Meter: 27 | yes indeed Dear infinity supporter, that is true, but as you will know i was never told that paypal account was suspended, and you may notice that in the email above. But besides that paying for something that i buy on line with western union is not a choice, given the fact that there is no way to claim a refund if something goes wrong. Paypal and Webmoney are the only two companys responsable for the transactions that we pay on line.With all due respect, not saying that your paypal account was suspended was not very honest. but then again, that is just my opinion.Next time i'll see myself force to deal with a more serious reseller rather than support. Wish you all well. |
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