bad support from infinity team

[hcom]

I've been an infinity user since 2007, all of sudden my smart card stops updating, i speak to support and they tell me to buy a replacement smart card, well so i did, they charged me $105 us dollars. The deal is they never sent me an email confirming package delivery, never sent me tracking number for the package, and after 45 days, i tell them that I was gonna report the transaction to paypal. I was told to wait a bit longer and that they will sent me an email with tracking number and everything else, this never happened. When I get in touch with support again they ask me for a cellphone number to send me the tracking number vis SMS, I give them my phone and never got the sms, so i told them i was reporting to paypal later that night. After that they sent me an email and refunded my money. If you are readings this, please be the judge of this team's support.
At the very end i got no smart card, and I had to BUY a diferent box with decent support. If you need proof of this i got paypal receipt and i can post it if i receive and agressive response for opening this thread.

[nctrung_vn]

Hope team is spport Unlock Firmware CU 7880:
I608_MONO_EU_9648_SPANSION_32M0M_DISABLE_FFS_EN_VN _V023_20110926

Best & regards

[KYEJUSA]

Originally Posted by hcom

I've been an infinity user since 2007, all of sudden my smart card stops updating, i speak to support and they tell me to buy a replacement smart card, well so i did, they charged me $105 us dollars. The deal is they never sent me an email confirming package delivery, never sent me tracking number for the package, and after 45 days, i tell them that I was gonna report the transaction to paypal. I was told to wait a bit longer and that they will sent me an email with tracking number and everything else, this never happened. When I get in touch with support again they ask me for a cellphone number to send me the tracking number vis SMS, I give them my phone and never got the sms, so i told them i was reporting to paypal later that night. After that they sent me an email and refunded my money. If you are readings this, please be the judge of this team's support.
At the very end i got no smart card, and I had to BUY a diferent box with decent support. If you need proof of this i got paypal receipt and i can post it if i receive and agressive response for opening this thread.

bro its first time i read about this, infinity team, is a trusted one,may be it was resseller not team its self.

[hcom]

Originally Posted by KYEJUSA

bro its first time i read about this, infinity team, is a trusted one,may be it was resseller not team its self.

Dear Sr I can asure you with my paypal receip that i was dealing directly with infinity team.
Sent to:
Rida Siraj (The recipient of this payment is Non-U.S. - Verified)
Email:
shersiraj1@gmail.com
Amount sent:
-$105.00 USD
Fee amount:
$0.00 USD
Net amount:
-$105.00 USD



Date:
May 23, 2012
Time:
17:45:16 PDT
Status:
Refunded

The seller has refunded this payment in full. Go to the transaction details to see the payment method that was refunded.



Subject:
You have sent $105.00 USD to Rida Siraj with PayPal
Note:
payment for replacement infinity box smartcard damaged smartcard serial 1DFA1F42 registered to email: please mail to paypal verified address. Thanks
Funding Type:
Instant Transfer
Funding Source:
$105.00 USD - Bank of America (All except WA and ID) Checking (Confirmed) x-4200
Back Up Funding Source:
MasterCard Card XXXX-XXXX-XXXX-7179

[YellowBoss]

Originally Posted by hcom

..... i speak to support ...

Hello,

Who was the person you talked about replacement/payment ?
Post here e-mail or other ID.

[hcom]

Originally Posted by YellowBoss

Hello,

Who was the person you talked about replacement/payment ?
Post here e-mail or other ID.

dear infinity team i'm sorry to say i'm reporting to paypal tonight. I was expecting a whole lot better service from you, i'm seriously disapponted. You did not sent mail confirmation of payment, nor tracking number, no even a simple email saying what was the status of my smart card. You guys have been efficient to service your custumers when it comes to box updates and support, i did trust you for years. Now i don't know what to think.

From: Infinity Box Team <support@Infinity-box.com>
To: Mr harold batista <haroldbb@yahoo.com>
Sent: Friday, June 22, 2012 12:18 PM
Subject: Re: help need replacement smart card

Hello
Sorry about the delay. I will be in office on monday and check the problem



On 6/22/12, Mr harold batista <haroldbb@yahoo.com> wrote:
> dear infinity team:
>
>
> it's been a month since i payed for my new smart card, and i got no news
> from you, I mean no tracking number for the package, no email confirming
> pack was sent, or what so ever, please let me know of my new smart card or
> i'll see myself force to report paypal about this. thanks and good day.
>
>
>
> ________________________________
> From: Mr harold batista <haroldbb@yahoo.com>
> To: "support@Infinity-box.com" <support@Infinity-box.com>
> Sent: Wednesday, May 30, 2012 11:34 AM
> Subject: Re: help need replacement smart card
>
>
> 2012035011
>
>
>
>
> Enviado desde Yahoo! Mail con Android
>
>
>
> ________________________________
> From: Infinity Box Team <support@Infinity-box.com>;
> To: Mr harold batista <haroldbb@yahoo.com>;
> Subject: Re: help need replacement smart card
> Sent: Tue, May 29, 2012 10:22:48 AM
>
>
> Phone ?
>
> On 5/29/12, Mr harold batista <haroldbb@yahoo.com> wrote:
>> please mail it to the paypal verified address:
>>
>>
>> Harold B. Ball
>>
>> 662 cortlandt St
>> Perth Amboy
>> NJ 08861
>> USA
>>
>>
>>
>>
>>
>>
>>
>>
>> ________________________________
>> From: Infinity Box Team <support@Infinity-box.com>
>> To: Mr harold batista <haroldbb@yahoo.com>
>> Sent: Monday, May 28, 2012 3:49 AM
>> Subject: Re: help need replacement smart card
>>
>>
>> give me address for shipping
>>
>>
>> On Mon, May 28,
> 2012 at 2:55 AM, Mr harold batista <haroldbb@yahoo.com>
>> wrote:
>>
>>
>>>
>>>Guys i already sent payment to shersiraj1@gmail.com via paypal. Box s/n
>>> was
>>> included as well as registered emdil address, please mail me confirmation
>>> and package tracking number.
>>>
>>>
>>>------------------------------
>>>El vie, 25 may 2012 07:35 EDT Infinity Box Team escribió:
>>>
>>>
>>>>Hello.
>>>>Price is 105 USD for replacement
>>>>How do u like to pay?
>>>>
>>>>
>>>>On 5/3/12, Mr harold batista <haroldbb@yahoo.com> wrote:
>>>>> guys two days ago i sent my box info and
> email of registration, and got
>>>>> no
>>>>> answer from you. if there is something wrong with email account please
>>>>> let
>>>>> me know. i have had 3 o 4 different emails since i got your box so i'm
>>>>> not
>>>>> exactly sure with which one i did the registration process, as you may
>>>>> see
>>>>> below i just got another year of support but that is not gonna have any
>>>>> use
>>>>> if i can't replace the smart card. i'm counting on you to help me out
>>>>> of
>>>>> this situation. Thanks and have a good day.
>>>>>
>>>>>
>>>>>
>>>>> ________________________________
>>>>> From: Infinity Box Team <support@Infinity-box.com>
>>>>> To: Mr
> harold batista <haroldbb@yahoo.com>
>>>>> Sent: Monday, April 30, 2012 5:11 PM
>>>>> Subject: Re: Fw: help need replacement smart card
>>>>>
>>>>>
>>>>> hello price is 105 USD
>>>>> please give me ure box SN and email it was registered to
>>>>>
>>>>>
>>>>> On Sat, Apr 28, 2012 at 7:04 PM, Mr harold batista <haroldbb@yahoo.com>
>>>>> wrote:
>>>>>
>>>>> dear infinity team my smart card was damaged i got the no more updated
>>>>> screen please mail me proper instructions to apply for a replacement
>>>>> smart
>>>>> card. i know you guys wont let me down on
> this.
>>>>>
>>>>>
>>>>>
>>>>>----- Forwarded Message -----
>>>>>From: Mr harold batista <haroldbb@yahoo.com>
>>>>>To: Infinity Box Team <support@Infinity-box.com>
>>>>>Sent: Friday, April 27, 2012 2:16 PM
>>>>>Subject: help need replacement smart card
>>>>>
>>>>>
>>>>>guys when i tried to upgrade dongle, the dongle manager says my dongle
>>>>> can't be updated anymore, so i need instructions to buy a replacement
>>>>> smart card.
>>>>>
>>>>>Please mail me detailed instructions to complete this procedure, my
>>>>> bussiness depends of my tools. Thanks and good
> day.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>________________________________
>>>>> From: Infinity Box Team <support@Infinity-box.com>
>>>>>To: Mr harold batista <haroldbb@yahoo.com>
>>>>>Sent: Friday, April 27, 2012 2:02 PM
>>>>>Subject: Re: how long
>>>>>
>>>>>10 mnts
>>>>>
>>>>>On 4/27/12, Mr harold batista <haroldbb@yahoo.com> wrote:
>>>>>> guys i just got support one year activation how long do i have to wait
>>>>>> to
>>>>>> upgrade my
> dongle?
>>>>>>
>>>>>
>>>>>--
>>>>>Sent from my mobile device
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>
>>>>>
>>>>> - - - - - - - - - -
>>>>> Best Regards
>>>>>
>>>>> Infinity Box Team
>>>>>
>>>>> Sales & Business Development
>>>>> Mr : Kashan Aslam
>>>>>
>>>>> icq : 561878718
>>>>> sonork : 100.108278
>>>>> email : sales@infinity-box.com
>>>>>
>>>>> Infinity Box Products & Services
>>>>> Prices for all Infinity Products can be
> found
>>>>> at Infinity-Box - Price-list
>>>>> - Infinity-Box corporate web-site: Infinity-Box - Multibrand Unlock & Repair Tools
>>>>> - Infinity-Box BB5 Easy Service Tools
>>>>> [BEST]: BB5 Easy Service Tool [BEST] - About
>>>>> - CDMA-Tool Dongle (fast and easy
>>>>> unlock): Infinity-CDMA Tool
>>>>> - PinFinder: automatic pinout detection
>>>>> device: PinFinder Adapter
>>>>> - Language & Resource Editor for MT62xx based
>>>>> models: Language Pack Editor Dongle
>>>>> - Extract phonebook (and other content) from
>>>>> phone: Content Extractor Dongle
>>>>
>>>>--
>>>>Sent from my mobile device
>>>
>>>
>>
>>
>> --
>>
>>
>>
>> - - - - - - - - - -
>> Best Regards
>>
>> Infinity Box Team
>>
>> Sales & Business Development
>> Mr : Kashan Aslam
>>
>> icq : 561878718
>> sonork : 100.108278
>> email : sales@infinity-box.com
>>
>> Infinity Box Products & Services
>> Prices for all Infinity Products can be found
>> at Infinity-Box - Price-list
>> - Infinity-Box corporate
> web-site: Infinity-Box - Multibrand Unlock & Repair Tools
>> - Infinity-Box BB5 Easy Service Tools [BEST]: BB5 Easy Service Tool [BEST] - About
>> - CDMA-Tool Dongle (fast and easy unlock): Infinity-CDMA Tool
>> - PinFinder: automatic pinout detection
>> device: PinFinder Adapter
>> - Language & Resource Editor for MT62xx based
>> models: Language Pack Editor Dongle
>> - Extract phonebook (and other content) from
>> phone: Content Extractor Dongle
>
> --
> Sent from my mobile device

--
Sent from my mobile device

hope you are conviced with this.

[Infinity-Box]

your payment was never cleared to us , as when you sent the payment to us paypal blocked our account , our account is still blocked and we had to refund money to all customers whose order was pending , we asked you to pay by western union but you said you could only do paypal

[hcom]

Dear infinity supporter, that is true, but as you will know i was never told that paypal account was suspended, and you may notice that in the email above. But besides that paying for something that i buy on line with western union is not a choice, given the fact that there is no way to claim a refund if something goes wrong. Paypal and Webmoney are the only two companys responsable for the transactions that we pay on line.With all due respect, not saying that your paypal account was suspended was not very honest. but then again, that is just my opinion.Next time i'll see myself force to deal with a more serious reseller rather than support.

Wish you all well.