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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 11-05-2014, 10:45   #1 (permalink)
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Join Date: Jun 2008
Age: 32
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Smart-card can not be upgraded any more


----------Process started: 11/5/2014 4:42:37 PM----------
DongleManager version: 1.53
PC HWID: 213B2460363210CA239E4716B3282DC6
Card-Reader: Gemalto e-gate Smart Card 0
Card type: inf
Locating server...
Server address found
Connecting to server
Server connection successfully established
S/N: 14CA624B, Firmware: 0116.02
Authenticating on server...
Authentication successfull
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Dongle Identification checked
Servicing card - Stage 1...
Error servicing card:
Server reported error:[0036] Smart-card access keys is incorrect or damaged.

Smart-card can not be upgraded any more !
It is quite rare situation and we are sure that it is not an Infinity-Box fault !
This smart-card can not be replaced for free !
This kind of problem is not an Infinity-Box fault, it is a result of harmful activity of other software !

Here is one of possible damage reasons:
Warning ! Your smart-card can be attacked by harmful software !

- If you have any addon software activated for your damaged Infinity-Box smart-card and
if you have another Infinity-Box we can move addon activation to your other Infinity-Box
(move activation from one smart-card to another smart-card).
- If you see this errors at addon activation stage: you can activate your addon for
another Infinity-Box or you can contact to your reseller for refund.
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Old 11-05-2014, 11:02   #2 (permalink)
Product Supporter
 
Join Date: Jun 2009
Posts: 27,257
Member: 1043909
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Hello,

Bad luck but your Smart-Card can not be updated any more.

We have a special "Replacement" procedure for this kind of Smart-Card. Yu can contact to [email protected] to get details about payment/delivery.
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Old 11-05-2014, 13:48   #3 (permalink)
Freak Poster
 
Join Date: Jun 2008
Age: 32
Posts: 298
Member: 794428
Status: Offline
Thanks Meter: 77
----------Process started: 11/5/2014 7:46:56 PM----------
DongleManager version: 1.53
PC HWID: 213B2460363210CA239E4716B3282DC6
Card-Reader: Gemalto e-gate Smart Card 0
Card type: inf
Locating server...
Server address found
Connecting to server
Server connection successfully established
S/N: 14CA624B, Firmware: 0116.02
Authenticating on server...
Authentication stage error:
Server reported error:[0006] Your account is suspended: read previous error messages carefully and contact to [email protected]
See more information in C:\Users\c\Desktop\DongleManager\DongleManager.log file.
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Old 11-05-2014, 14:11   #4 (permalink)
Product Supporter
 
Join Date: Jun 2009
Posts: 27,257
Member: 1043909
Status: Offline
Thanks Meter: 52,375
Yes, my dear friend, account now reported as "suspended" due to Smart-Card is damaged.

Do you want to try to update card once again ?

Try again now. Lets see results.
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